Tracy Tan - Our Experienced Travel Advisor

Dear Tracy,

I would like to thank you for arranging this trip which was truly appreciated. The services provided were excellent. All the guides and drivers were very professional and helpful. The Century Victory cruise can be rated top of the line. Will ask you to book our next trip in China again.

Best regards

Yu

Hi Tracy,

My knee is fine

Almost like a miracle.Doctor is amazing.This is a feedback from the entire trip

First of all you are awesome

The guide: Sophie is 8.5/10, Daisy 10/10,Athien 8.5/10,Sandy 8.5/10

Driver: kunming 9/10, Dali Lijiang shangrila 9/10 but I would give him 10/10 because he went all out to help with my knee

Definitely will be back next year with china discovery. Thanks again for all the extra help.Really appreciate it. You and the people make china discovery a great company .

Willie

Hi Miss Tracy,

We have a wonderful and fruitful family trip.

Best Regards

Quek

Hi Tracy,

The trip was really wonderful. The guide David has been very nice. He is very knowledgeable about the local history and whereabouts, speaking good English. He has also been patient with the slow pace our family needs to walk. He has also happy to offer assistance, especially when one of the members of the group had forgotten her bag in the hotel room after checkout.

The driver has also been great. He drove safely and efficiently. He was also helpful in arranging luggages in the car.

Overall, I am very impressed with the trip. Thanks a lot for your organisation and arrangement.

Bernard

Hi Tracy,

Today's weather was perfect. The tour guide is very good Highly recommended. All great. Only weather was not so good on the first day but it is not anyone's fault Hahaha. LJ is a good photographer too. Took lots of great photos for us.

Ivan

Hi Tracy,

Yes we are back in Singapore, thanks for checking in on us.

The trip was great and we had a very good time because of the beautiful scenery and sights, and the wonderful support from the tour guides and drivers. We are truly happy with the service. And thank you for the lovely anniversary gift, that was a really nice touch!

We will share our experience with friends and family. We hope for another chance to visit China again, and we will definitely think of your company for the tour arrangements.

We will share our experience with friends and family. We hope for another chance to visit China again, and we will definitely think of your company for the tour arrangements.

Best regards,

Jiao

Hi Tracy.

The cruise was great. The staff onboard were very nice and helpful. Thanks for everything

David

Hi Tracy,

Everything’s been great! Thanks for checking in ☺ I think I overdid my own itinerary. We’re exhausted everyday! It’s all been worthwhile; we’re loving every moment.

Tia

Hi Tracy.

Thank you for the thoughtful gifts. We had an amazing time in Chengdu and Jen was a fabulous host!

Lori

Hi Tracy,

thanks for all the excellent organization. My father had a wonderful time.

Kate

Hi Tracy,

I’m only just back home today, the trip was amazing and we had a great time visiting your country. If I come back I will definitely be contacting you again. Thanks for everything Darren and Linda

Darren

Hello Tracy,

Hello Tracy, I left a completed feedback sheet with Ben, I can do another one for you if you wish, no problem.. We are very pleased with the service.

Gerard

Hi Tracy,

we had a great time!

Murray

Hello Tracy,

Thank you very much for the very well-organized vacation. Everything went very smoothly, good hotels and good guides/drivers.

We liked China very much; it was beautiful ….

Regards,

Jan and Krystyna

Hi Tracy

If your interest in Porcelain, then a visit to Jingdezhen is a must.

From collection at the local airport to the Hotel, all the tour options are made easy with the assistance of an English-speaking tour guide and local driver. They just know their stuff! Sit back as they take you around all the various sites of interest, all building your knowledge on the history and modern practices of porcelain in China. The new porcelain museum is world class as indeed are many of the other sites visited. The local driver, what an asset. He got fully involved and added additional visits around the campus of the Porcelain University and out to the industrial area to visit a more modern complex of manufacturing and the state-owned ceramic Centre. Leave plenty of time to absorb the facts and view what is on offer, explore from your hotel the local mall and surrounding streets. Jingdezhen you are the true home of all things Porcelain! Thanks Phillip Townsend

I have sent some photos separately via my phone. Thanks for arranging. P

Townsend

Hi Tracy

Hotel- we loved the size of rooms, swimming pool and staff were very friendly

Driver- very smooth driving

Guide- very knowledgeable! 1 small thing I have to criticise is his photo taking technique is not that good.

We enjoyed of course Terracotta Army but kids really enjoyed making terracotta! Really good experience!

Schedule was perfect!

Finally thank you for organising perfect holiday!

Aya

Hi Tracy

We are at the airport now. We had a great time. Tibet is truly a unique place. Everything was great. Our guide was very patient with us and knowledgeable. We are very happy with him. The driver was also nice. Always smiling. Just driving a bit too fast in the mountains. Though after we asked him he was much better.

Hotel location is perfect. Just beds are a bit too hard. Beside that really everything was great. Also we think the way the tour was planned was perfect.

Roy

Hi Tracy

we had a great time in 九寨. Mary is one of the best guides we’ve had in China…we could see her passion for people!

Bob

Hi Tracy

Sorry for my late reply. I am now back in Hong Kong.

I am very impressed by your efficient arrangement of the tour, where the essence of Yuntai Mountain has been shown during the tour. Many thanks for this.

The tour guide Jimmy has been very great. He has very good knowledge of the Chinese history and local culture. He also has a good command of English. He has also shown me a very good restaurant at Yuntai Mountain where I had lunch. I would like to thank his great efforts in accompanying me throughout the tour, walking the trails in Yuntai Mountain, and showing me the various spots of interest in the scenic area.

The driver Duan (hope I have not mis-spelt his name) has been great too. Very punctual for the pickup, and I would also like to thank him for his safe and efficient driving.

Overall, I am very impressed. Hopefully I will have another opportunity to have another tour arranged by China Discovery.

Thanks

Best

Bernard

Hi Tracy,

We thoroughly enjoyed our trip to Xinjiang. Almost every hotel exceeded our expectations. Wenwen even had her own room in two hotels.

Hemu village is a performance of the local community with light refreshments provided, not a home visit.

Karamay was having a sandstorm when we arrived so we did a drive through some Yardangs using the van so we didn’t see the famous formations.

Enjoyed the trailer at Sayram Lake but the weather was cold and rainy the night we arrived which limited our chances of seeing the Milky Way.

I will try and attach some photos to this email of the Potala palace, Lhasa street scene, Jokhang temple and monks at Drepung Monastery.

We had fun at the attractions at the Grand Canyon on our last day.

The weather again prevented us from going through the mountains. The pass was actually closed.

The driver 王师傅 was excellent, becoming part of our group. Always getting us snacks and fruit and joining in on our conversations

Our guide, Ayisha, was great. Given she is of the local Muslim community, her insights were invaluable in providing us with first hand knowledge and experience of what being a minority in Xinjiang is like. Plus she could speak several different languages prominent in the area.

Bob

Hi Tracy,

Feedback for Zhangjiajie

o Guide: Lilly was a great guide, first she thought we will be quicker but with Ruby walking a lot or carrying her, we were slower than other groups. She adapted quickly and changed the plans according to our needs, which was really nice. She was a great guide with lots of knowledge, good English and she even took care of Ruby some times.

o Hotel: The Pullman, breakfast was ok not really good and as there were a lot of Chinese groups it was crowded. Room was ok but a bit outdated. The baby bed was not good, it was for really small babies (who cannot walk or stand) and one wheel was broken. We adapted it and it was ok for the 2 nights.

o Attractions: These two days were amazing, the glass bridge and the river tour was nice even the walk along the river was great. The national park (with avatar mountains) on second day was also really cool and Lilly also guided us through less crowded places. We were quite tired in the end but it was really worth it.

o Restaurants: Both were fine, we liked the second one better. The first one all dishes were cooked with lots of Oil. And actually for us it was way too much food. but maybe other people eat more.

o Car and Driver: Both were good and nice

Feedback for Chongqing

o Guide: Jim was always a bit stressful and hectic. His English was good. We think he really tried hard to satisfy us, but for us it sometimes felt too much, on the first night he arranged a hotpot for us which was great.

o Attractions: Houses in the Hill at the riverfront is really nice and actually I think lots of people would enjoy to walk down the stairs instead of taking the elevator. It would be nice to spend a little more time there and let people wander around. Monorail inside the building we think is ok to see but not really special, could maybe be skipped depending on the group speed. Old town was really nice, I think western people would enjoy to wander around, try food and drinks or buy souvenirs and not just rush through it. Museum is nice to hear and see something about the culture, but as this was our last stop in the city we were tired and had enough after the first floor with the information about the 3 Georges. We asked Jim if we can go to the boat now and he agreed which was great for us.

o Car and Driver: both were good

Feedback for Yangtze River Cruise

We spend a nice time on the boat, the food was good and the rooms were nice. First they just prepared a foldable chair for Ruby as bed, but after we asked for a real baby bed they put one in our room. That was great.

o Trips general: for us it was great that there were mostly two trips a day one in the morning and one in the afternoon. So Ruby was able to do her nap in the room. The service staff on the boat was great too, they always helped and suggested us if we should go on the additional trip or if it is better for us to walk around on our own.

o First day trip morning: We actually left the guide at the temple because the speed was also not suitable for us. And obviously the other part of the group was quicker than us with Ruby. But it was fine for us like this. We were able to look at all the things in our speed.

o First day trip evening (optional): We didn´t go to the show, because Ruby goes to bed around 7:30pm and someone had to stay with her. But we enjoyed the dinner and drinks and music in the bar.

o Second Day morning (optional): White Emperor city was not recommended to us, so we didn´t participate. We still left the boat and just walked around the harbor, there was also and old city wall and a white tower, which was nice to explore for 1-2 hours. Then we went back on the boat

o Second Day afternoon Boat trip: that was really nice and great to see. Ruby also enjoyed the ride a lot. The tour guide spoke great English.

o Third Day: Checkout, it was a bit surprising that we should give all our big luggage’s already the evening before we left the boat to the boat staff. Which was not possible for us, with having a kid. You have to pack in the morning. But we managed to keep one and give the other one already to the boat staff. Another surprise was that the room cards didn´t work after the breakfast on the last days, they just locked everyone out, so you had to get a staff member to open the door again. Would be nice to inform the people about it or have the room cards work at least until the time when everyone should leave the boat. least

- Dam: It is for sure impressive why they build it and to get to know some information about height and relocation of cities just for this. But to get to the top and walking around there was not really nice, way to many people, it felt like all ships had the same timing so it was super crowded. I think I would maybe skip that but also because we have a small kid and it was a bit overwhelming for her with all the people.

- Guide: Nancy spoke very good English. She was nice but not as friendly and helpful as Lilly

- Restaurant: Good and nice food. But we had to pay for water, but two bottles of beer were included. Which is a bit strange, as we were 4 people and especially one pregnant woman and a kid.

- Attraction: Cave and path around half island, that was nice to see and the good part was most of it was shady.

- Car: it was a fancy car, but too small to fit our luggage (4 Suitcases and a stroller) we had no issues with the other cars. So it was a bit uncomfortable to sit, as one luggage and the stroller had to fit in the area we were sitting

- Driver: Nice and friendly

- If there would have been a flight in the afternoon or earlier in the evening around 6pm that would have been better for us. So it was a really long day.

Whole trip: it was very nice and we would do it again, maybe with some small adaptions. Thanks for organizing it we took a lot of great pictures and created some really nice memories.

Best regards,

Fioni

Dear Tracy,

thanks for reaching out! Yes, we came back safely and full of new impressions - it was a truly spectacular trip!!

I would like to provide more detailed feedback when I have a bit more time, but just to say already now, we were really really happy about all the organisation and the support, especially from you personally!!

Best regards,

Matthias

Hi Tracy,

Sorry for my late reply.

The trip was really nice!! Jerry was very helpful and told us a lot of stories & facts about Huangshan. It was a smooth journey and really appreciated your help when we were on the taxi to the train station!!

In addition, please find my feedback to your questions as below. If necessary, please use them on your web site.

Please see some pictures attached. :)

Best regards,

Nareewat

Dear Tracy,

I am sorry for this late feedback, I had a limited access to my e mails during my stay in China.

My trip in Huangshan was great, I was disappointed because of the weather as the clouds blocked the view most of the 2 days. But nobody can t do anything about it! Aside from that, Jessica was really nice and her English was perfect. The hotel and the room were nice, it was very well organized! Thank you for this. I also want to thank you for your availability in answering all the questions I had before I leave.

The only point I would suggest for improvement is maybe include some information on how taking a train in China works. It s not complicated at all, but as I had never done it before, I was a bit stressed about how long it would take me once in the train station. So maybe just say that you have some ID controls (with special lines for foreigners) and luggage controls and that s it, would have reassured me I think!

But this suggestion is only a comment to make the experience even better, it was already really greatly organized!

Thank you again for this organization and have a lovely day,

Best regards,

Caroline

Hi Tracy,

sorry for the delay in replying. we had a great time Beijing, and Linda was really helpful guiding us around.

Stuart

Dear Tracy,

Up to now everything worked perfectly. Thank you for all your support.

All was good in Xian.N ancy met us in Yichang, and so did the guide in Xi’an, who - good surprise - speaks a very good Italian (he is a long time teacher at the local university, and an archeologist).

Gift received and appreciated: many many thanks from my wife (and me). The best gift has been your perfect organisation of our trip: we encountered no problem at all: I will give your reference to my friends when they plan to visit China.

Everything was OK in China, so we are very happy to have been there, and I thank you for your help; specifically, we must say that everything you planned went ok.

Giorgio Garuzzo

Dear Tracy good morning from London,

My sincere apology for late response due to my very busy schedule at home.

We all four arrive safely and comfortably at home as per our scheduled program.

I don't mind if you want to post our photos and videos in your page.

The trip itself was so wonderful and full of excitement and so beautifully choreographed and very well managed and organized, in over all I can say is the trip was beyond expectation and we all enjoyed the trip so so much in fullest.

The service and help from Vivian and Lily were very impressive perfect and beyond the excellent they have given us their best effort to keep us very happy, comfortable and make our trip most enjoyable.

The service of the drivers (I regret couldn't remember their name) were excellent however if I have to compare in two the best one was the driver of Zhangjiajie.

The accommodation and breakfast in the hotels were excellent the lunch Vivian and Lily had chosen us were very delicious and more than enough.

The accommodation and breakfast in the hotels were excellent the lunch Vivian and Lily had chosen us were very delicious and more than enough.

Unfortunately almost at the end of our trip on Friday night/Saturday morning my wife suddenly got very unwell (sick) so she had to be taken to hospital and at this difficult time Lily had done every thing in her capacity to take care of my wife also keep continue to trip going as scheduled programmed she managed everything very well I must highly appreciate Lily for her effort and service in this matter.

I would like to say many thanks to you, Vivian, Lily, both drivers, China Discovery and all person those who were involved in our trip. Please convey our sincere appreciation to Vivian Lily and both drivers also your help and excellent service in this trip is highly appreciated.

I have an impression I never be enough to visit China with the China Discovery if I can afford it I will visit China third or even more time in coming days.

Again thank you all.

Keshar

Hi Tracy,

Thank you for the email asking about our flight back to the UK. Yes, we all arrived here well and as scheduled.

Well, about the trip (our tour), I would say it was my one of the best from starting to finish. Yes you might have heard from Lily that we had some turbulence on the health wise to one of lady, but it was overcome very smoothly and calmly by Lily. Otherwise, you (Tracy) were so responsive, helpful and accurate on our planning and preparation to start and all the way to the finish.

On our arrival at Zhangjiajie Lily (tour guide) again waiting for our reception eagerly and led us to hotel through beautiful place. On the following day she led us for first day tour in Zhangjiajie so exiting and scary places. Through out the tour in Zhangjiajie so nice and breathtaking places. I loved it.

In overall, both tour guides were excellent, punctuality helpful and full of knowledge on their own areas. Enjoyed all lunches and breakfast in hotels. Hotel in Zhangjiajie was very good. Timing Schedule was very good for the tour. I and my wife enjoyed the tour very much. We wished we could stay there for more. I would definitely recommend China Discovery to anyone for visit in China.

Thank you very much for your excellent and exceptional service for whole tour and please pass our hello and greetings to our lovely tour guides Vivian and Lily.

Tek

Hi Tracy,

My trip is very good.

Jack - our guide - was very friendly and very good. He took us to all the places as per the plan. It was a great trip. Thank you so much!

Manoj

Good Morning Tracy,

Now we are back in the UK, back to work and nearly back to normal.

What a time we had in China. I would like to thank you and your amazing team for a wonderful time and experience. The team looked after us so well. Our holiday even though it was a hundred miles an hour was exciting, informative and we really enjoyed it. We experienced lots of new tastes, culture and knowledge.

I would like to say a massive thank you to Fang Fang, who looked after us at the beginning. Her knowledge, detailing & looking after us was exceptional. Nothing was too much trouble for her. Please say a massive thank you for the way she looked after us.

I would highly recommend yourselves as a travel company for any one thinking of venturing to your amazing country and last but not least a hugh thank you to you Tracy for your help all along the way in making our adventure truly rememberable and amazing. Thank you Tracy.

Lots of regards and love

Angela

Hi Tracy ,

We have left Xi’an and Jessie.

Thank you for arranging the trip. It was great and my father is very happy that we managed to see the Terracotta Army.

I want to personally express my satisfaction with Jessie. She is an exceptional guide with a tremendous knowledge of Xi’an, great humour and a really great person.

Her ability to adapt to small and big changes made this trip go smoothly.

Therefore my highest recommendation to her and a 5 out of 5 ⭐

I’m sure we will talk again soon.

Troels

Hi Tracy ,

I hope you are well. I have just left a review.

We finally got home safe though already early in the morning. Thank you again for organizing this wonderful journey for us!

Thanks so much for all your work and also to the wonderful guides. They were great. I will highly recommend you and your company.

Have a lovely evening and best wishes,

Paula

Tracy,

The tour has finished. I am very happy with the guide/driver. He us patient, knowledgeable, fast, and has very good friendly relationships with many people

Later this year I would like to take additional tours in Western China with your agency. Please, send me a link to what rours are available and where.

Ilia

Hi Tracy,

It was very good.

Kai is a very very good guide, I just can strongly recommend him!

And Mister Fan, the driver, also did a very good job, all the pickup service was very smooth.

And so do you, because you helped me with everything so good.

Hi Tracy,

Yes we are back in Malaysia now.

Thank you for the trip in Huangshan, we enjoyed it very much. Its a very beautiful place.

We will be sure to contact you again in the future, when we have plans to visit China again.

Hi Tracy!

All I can say is Fantastic! Here is a review:

"Trip to Beijing. This is my fourth trip traveling with China Discovery. I keep using the service because they do a fantastic job organizing my hotel, chauffeur, guide, resteraunt and activities. I like to travel solo, and since I don’t have too much time, I don’t want to research places. They organize everything for me, and I am always very satisfies with the result. If I want to add or change something, I have a discussion with the guides, who are always happy to accommodate. I contact them when I have a problem, and we quickly find a solution to make my time more enjoyable."

Hi Tracy!

It was an experience. Thank you for all your efforts! It was great!

Dear Tracy,

Yesterday evening I wrote my review and forwarded it to trip advisor. Please check that it has been uploaded on their website. As far as I can see the review appears if you search for

"China Discovery organized a 6 days sightseeing tour for me to Nanjing, Hangzhou, Wuzhen and Suzhou 3-8 April. The trip was excellent organised as regards all the logistics. The guides who accompanied me were very professional with comprehensive knowledge about history, culture and food. And very kind and helpful. Each of the citities are unique in their own way with many historical sights, beautiful buildings and landscapes plus very good restaurants, bars, cafés etc and therefore deserve more time individually. But China Discovery had made the right priorities in a rather packed sightseeing program. Thank you Tracy! I did also use China Discovery for a 7 days journey to Yunnan province in December last year and will not hesitate a second to use the travel agency again for my next adventure in China."

Dear Tracy,

Sorry, but for some reason comment page on “Tripadvisor” is not loading up neither on my company nor private computer. But please find here my comment on the mentioned trip:

"Booked a trip to Taishan mountain through China Discovery. Great support during booking process and trip itself by Tracy. Everything was well organized and went smoothly. George as the local guide was very supportive and friendly. Communication with both of them in English was excellent. The hike at Taishan mountain is a strong recommendation to everyone who likes to be out in the nature."

Thanks again, Tracy!

Hi Tracy!

Kunming and Pu'er were very nice. The hotels were good and somehow individual. Coffee and Tea plant age very interesting (tour/explanation could have been more in detail and much longer). Rice terraces good to see. We did some hiking, which was very good. The places for visiting sunrise / sunset not to be recommended - not special and much too crowded. Xishuangbana: elephants valley was interesting. The villages, zoo, king palace was from my point of view not to be recommended. Too touristic / standard program, nothing special. Here I would have liked something more individual, more nature, more culture and real history... The same for the hotel in Xishuangbana - this was not to be recommended.

The driver and guide, both have been very good! Organisation also very good.

Hi Tracy,

good evening.

They had a great trip and they said the guide was super friendly and helpful,they are very satisfied but with that they did say that the last day was indeed too ‘relaxing’. They wanted to see more and to explore more interesting sites.

At the end if you count the whole tour they had a great experience and they are very happy, thank you.

Yes Tracy,

everything ok. It was a wonderful trip!

Hi there!

it was very enjoyable. Joe was a great guide.

Hi Tracy,

Booked our trip to Chengdu via Tracy. She was extremely helpful and responsive to my queries. Due to the pandemic, we were not certain if we could travel. Tracy managed to help us with our last minute bookings and requests. Hotspring and Xiling Snow Mountain were worth a visit. We were lucky to experience snowing. Drivers were punctual, friendly and helpful. Hotels recommended by Tracy were good too. We are happy customers

Hi Tracy,

thank you so much for your help on such short notice! It was a lovely trip. Echo and the driver both did great!

Hi Tracy,

I have had a fantastic trip. This guide is amazing really knowledgeable.

Sean

Hi Tracy,

So far so good! Just the program for the second day is not updated, as it’s almost impossible to do it one day. The cruise took us almost 5 hours, the sightseeing is not existing any more, the bicycle we did for 1 hour.. I decided to go to Impression show for an extra price. The 2 hotels were extraordinarily and very recommended. The car and driver were very good, safe and comfortable. The guide was also good, seems he was not very enthusiastic.. prefered long conversation with the driver instead of long explanation about the sights and route - but was ok!

Eddie

Tracy,

Everything’s perfect, Tracy. Jenny and Cathy were very good guides, friendly and clever. Organization by your company excellent, will recommend you and your company. If possible, I will contact you for trip at Chinese New Year as well.

Thomas

Rita,

The trip to Xi’an was incredible. The activities were perfect and the guide was great and knowledgeable. His English was very good. We had a wonderful driver who stayed with us and had a very nice and comfortable car.

I will definitely contact you for my next trip. Thank you again for the flexibility in changing plans a few times.

Adrienne

Hello Tracy,

The trip was well organized and the different places visited were exactly what I was looking for. The lack of a car that remained with us was one point that caused a few headaches simply because we had to carry everything with us at all time. The guide was very nice and knowledgeable but her English was very hard to understand at time but it was not a major issue.

Maritine

Tracy,

The trip was lovely although a lot of travelling and so quite tiring. The guide and driver were exceptional, very attentive and upbeat. All the arrangements were in place. We enjoyed all aspects of the trip.

Deborah

Hi Tracy,

Our tour is really great ! So many nice moments.

Neubert

Hi Tracy,

Thank you for your help in sorting out my few days ago. I will certainly be asking you for help in the future, now to start thinking about my 10 day break, beginning of April!

David

Hello Tracy,

we enjoyed the trip very much. Thanks a lot for organizing everything so brilliant it was really fantastic!

Nadine

Dear Tracy,

Happy 2023. I arrived safe back to Beijing yesterday afternoon. I had an excellent holiday in Yunnan province. This was due to a well organised program by you/China Discovery and to the two very professional guides - Jackie and Andy. I feel I know much more about Yunnan province now. And that China has so much to offer besides Beijing where I live. I will tell others here in Beijing about your professional travel agency.

Thank you again for the well organised tour!

Hello Tracy,

We had a nice time in Guizhou. Everything went out well.

Christoph

Hi Tracy!

We appriciate all of your support for the arrangement of our trip. We had great experience during our stay in Guilina and Yangshuo. We were impressed by our guide, Steven. He is very experienced. We learned a lot from him. Many thanks for arranging our trip and thanks especially for sending Steven as our guide! Guilin was very beautiful and lots to learn. We were very impressed by Steven's professional and imformative guidance, flexibility, and sense of humor. He was perfect in English too. We will definitely recommend him to our friends‼

Naoki

Dear Tracy,

1. Yes, you are very efficient and accommodating to my needs. Tracy gets back to me very quickly, even when she is not officially at work. We communicate through WeChat. :

2. Arrangements are very efficient. Everything went as planned.

3. Yes, happily recommend you and have done so.

4. I have used the company twice for private tours and will do so again. Arrangements have been smooth and helpful. The two guides I have had have been excellent.

5. Keep searching out for more slightly off-beat tours. It’s helpful to try to avoid crowds; this is very difficult during Chinese holidays of course, but there is so much that is interesting that alternatives to some of the main sights can be probably be found at these times.

Geoffrey

Hi Tracy

We have arrived and have met Darim! She is very kind and Mongolia is so beautiful!

David

Hi Tracy,

thanks a lot. We arrived safely in Beijing. Everything went good. Thanks for organizing the trip. It was great experience and we enjoyed it…. If in the future karakul lake and the other areas are opening please let us know… many greetings

Barbara

Hi Tracy,

Anyway, i really like adam. He has a class. So maybe ask the wuhan guide to bring me to restaurant which has view of east lake or the best local specialty restaurant. Adam really did a great job here. He knew my taste very well.

Miko

Hello Tracy,

Absolutely perfect, everything was very well organized, the visits interesting and well explained, the places magnificent in every way. And a great group atmosphere.

Bernard

Hi Tracy:

Here is my evaluation of the cruise on Century Glory:

Ship and facilities: Overall I was impressed with the design. Unlike almost all of the other Yangtze cruise ships, the interiors are clean and modern, reflecting a fusion of modern Chinese and European aesthetics. The different coloured carpets on each floor were a nice touch. Overall, the ship has modern, but warm, feel to it with well-thought-out spaces such as the Panorama Cafe at the front of the ship, which had full-height wrap-around glass walls and an inviting open deck at the font of the ship which is protected by high glass walls. The open spaces at the top and rear of the ship are also notable. Unlike other ships on the river, the Century Glory was designed to maximize open spaces with generous and comfortable seating. Even when it was raining, the large outdoor sofas (note these are not cheap plastic white chairs, but rather quite comfortable rattan-style sofas with fabric cushions) on the Sun Deck could still be used thanks to the canopies that covered the deck. The VIP Panorama restaurant offered an impressive array of local Chinese and Western dishes of high quality, with various seating options and floor-to-ceiling windows offering excellent scenic views. The cabin, on Deck 6, was quite large and the bathroom had two sinks, which is unusual even on ocean-going cruise ships. Bedding, excellent.

Service: I had no problems with the service, in fact, it was far better than I had expected. As one of 20 foreigners on the ship (out of 500), we were well taken care of and all senior staff knew our names. Although I speak Chinese, English was widely spoken amongst the senior hotel staff of the ship. The Cruise Director had previously worked for Royal Caribbean, and it was evident that the high attention to guest relations--which that company is known for--was something he brought back to Century Cruise Lines. Any problem was solved very quickly.

Shore excursions: I am not a person who does many shore excursions, but the ones I did do were well-organized and efficient. The guides spoke good English and had deep historical knowledge of the sites. Embarkation/disembarkation was smooth.

Overall I would rate the experience on the ship as excellent. I have been on many ocean cruises before, and Century Glory certainly ranks near the top in terms of service, comfort and attention to detail. I highly recommend it.

My only suggestion would be that there be some sort of room service menu available, so you can order food to your cabin in case you don't feel like going to the restaurant or are hungry between meals.

Tracy - do you think you could send me an e-fapiao for the trip? Thanks!

Jason

Hi Tracy,

I am good thanks.

I really enjoyed the tour and I thought the guide were excellent and knowledgable. I do think the itinerary need to maybe be updated to reflect how long some of the drives are, as I didnt realise some of them would be most of the day.

Alexander

Hello Tracy,

Good morning. I completed a form for Aten. He has it, but I can share with you as well. I was very satisfied with the service from you, from him and the driver.

Yes, I did. Shangri-La and Yubeng are very special places. I hope to come back again.

Geoffrey

Hi Tracy,

Sure. We have been very happy that everything worked out, given the constant changes in requirements. Our guide Tashi did everything possible to make it a smooth trip, he reached out to his contacts and other tour guides proactively to find out about potential new changes/requirements, also where to get Covid Tests and would follow-up with the hospitals while we were at our hotel to get the results in order to not loose time the next morning. He also is so knowledgeable about all the sights, speaks great English and overall is such a nice and humble person. I would totally recommend him to any group visiting Tibet. Our driver was also very good. Calm and safe, would also fully recommend to others.

Sights are all great, there is nothing to add/change. The route is straight forward and doesn't allow for much alterations anyway.

Hotels in Shigatse was much better than expected! Same goes for the monastery guest hosue at EBC. We had a double room, while expecting to share room with other people. The only thing I would recommend to add is that persons who are picky should maybe bring their own bed sheet to cover the existing heating blanket/mattress, as they were not 100% clean. We are easy with such things, but I know other opinions. Dinner was also great up there (hotpot).

Restaurants on the way were all good except of one between Lhatse and EBC, which had bad service and mediocre "Western" and Indian food. As I'll other foreigners also were brought there, maybe it's a thing for groups visiting from outside China when there is no pandemic. We were better off with local food, noodle shops etc.

Lars

Dear Tracy,

We came back from our wonderful Yunnan trip yesterday, so I thought I would just give you some detailed feedback. My expectation is to use you whenever we go travelling in China as long as your prices are competitive, so I think it will benefit us both to give you feedback each time.

First of all I would like to say, that this is one of the best trips we ever had as a family - we really enjoyed it.

Dali

Nancy is the best guide we have had in China so far - she is so sweet and really good in explaning our different sightseeing options and telling relevant interesting stories. She also gives advice to us on the day we did not have anything scheduled.

The hotel in Dali was nice, ok breakfast and pool - although a little cold.

We enjoyed both the cycling trip and the Cangshan Mountain. The trip to Shibao Mountain we felt was a little rushed. We would have preferred to have more time here and done some hiking in the beautiful surroundings. It felt like a lot of transportation for a very short walk.

Shaxi

This city is fantastic - and we loved the hotel. The breakfast was perfect, the best breakfast we had at any hotel in China.

Lijiang

Evan was ok as a guide. I wrote to him to get a restaurant recommendation before coming to Lijiang, and his first question was which hotel we stay at. On the day we were going to the Tiger Leaping Gorge hike, he was not really informed about our programme it seemed, and wanted to cut two hours of the hike. I really appreciate when the guides know our itinerary, so we do not have to give him information.

As our first two days in Lijiang was on out own, it would have been nice with just a 2 minutes introduction from his side, when we met at the hotel. For example that there are both a Shuhe old town and a Lijiang Old Town. No one at the hotel spoke a word English, so it was difficult for us to figure out how to best spend the days.

The day in the snow mountain was fantastic - but I had to ask for the yak meadow. I would have liked him to explain to me the options at the snow mountain, so I could make a decision based on that, not my own research. Our friends who came two days later, also travelling with China Discovery, went all the way to the gletcher. We did not even know that was an option.

The hotel in Lijiang was the best on our trip - nice rooms, pool and gym. And I have to say their service is AMAZING! I got the wechat of one of the staff, and he helped us with everything, I do not have his English name, but can send his Chinese to you on WeChat. He should really be recognized for his efforts! The only thing about this hotel was, that their breakfast is really bad. It seemed strange because this hotel is so beautiful and amazing, but their breakfast seems to belong to a one star hotel. I have to say again, that their service is really good - so when we complained they made scramble eggs for us and something that resembled bacon. So the staff did everything they could. But a hotel like that should have better breakfast - maybe they should visit the hotel in Shaxi.

Tiger Leaping Gorge

So everything on this trip was amazing!!!!! We loved the hike and the hotel was like a small piece of paradise. The room, the pool the spa - it was just perfect. Also we really liked Pema, our guide.

One comment is that our friends, who did the hike two days later, had their suitcases brought all the way to this hotel. Why were we not offered this? I know we have paid the same price for the trip.

Shangri-La

The two hikes and visit to the monestary was very good, Pema had a good feeling of what our family liked and he was very sweet to our kids.

We did not really like the hotel that much. Actually I prefer the often much more charming boutique hotels. You properly chose it because of the pool, which I know I wanted. But the water at the pool was 13 degrees - so not really something we could use.

So that was all the feedback I had. I hope it is useful to you! I will send you the name of the employee at the Lijiang hotel, he deserves extra credit.

Kind regards.

Signe

Hi Tracy,

We finished the tour. Thank you very much for your help and thank you for arranging such a wonderful tour.

Shashikala

Dear Tracy,

My apologies for the late response but thank you, I arrived back home safely. I can not say thank you enough for the wonderful trip the agency has organized for us. I do have some recommendations as well as a feedback on its way. Please allow me to take a few more days to send it to you as I am preparing for another upcoming holiday right now. Thank you for your consistent messages and updates, it was truly an amazing tripas promised my feedback will be sent later this week.

Below is my feedback about the Yunnan trip:

The agency did a very good job at organizing our 7 day group travel through Yunnan. From the beginning I was in touch with an agent (Tracy) who told me all that was to know and answered my inquiries prior the trip. Every location had a different guide-all of them with great knowledge and a personal approach to guiding. They were truly amazing! On Day 3 in Dali the itinerary included a bike trip around Erhai Lake but I am not much of a biker. As I indicated this to our guide (Aeron) he arranged a mini bus ride on one part of the lake then walked with me while the group was cycling. Everyone was looked after, if anything was requested our guides did the best to arrange or work around our wishes. Great team!!

A couple of recommendations: the tour starts in Kunming (we spent two nights there) however of all locations its the least interesting. I assume this was largely due to it being the capital/easy flights in etc. but I think our group would have much rather preferred spending two nights in Lijiang and start the tour from there and then finish in Kunming. Besides the Stone Forest (which was spectacular).

There isn’t much to see there (the local market visit could be skipped as its not anything special that other cities wouldn’t have). This way we could have had more time in either Lijiang/ShangriLa/Dali and less time in a big city with not much atmosphere. If the tour would be switched around then Day 7 could be the train ride from Dali to Kunming, lunch and then a visit to the Stone Forest. We could have had two extra nights on one of the above beautiful locations.

In Dali I felt day 1 with the train right/Three Pagodas/Erhai Lake/evening old town tour was too packed as opposed to day 2 when we visited the embroidery institute, tie-dye family etc then a 5hrs bus ride to ShangriLa. Maybe the two days itinerary could have been mixed so that we could spend more time at the Three Pagodas/lake as these were more time consuming then the next day’s visits. Besides day 2 includes a lot of sitting on the bus so it would be nice to do one of the more active activities before hand(maybe the biking around the lake).

These recommendations could make your offered trip even better and it would cater for more needs of foreign tourists. However I can truly only say good things about the entire week and I am glad to have traveled with your team. Thank you!

Gabriella

Hi Tracy,

It’s been great, overall. Thank you.

Thank you Tracy.

Thank you very much Tracy it has been amazing.

Audrey

Hi Tracy,

I thought it was great. I would like to do more though and there were lots of waiting moments.

Yeah that's fine. I'm just letting you know why I thought haha.

Jennifer

Hi Tracy,

I stayed longer in lijiang. Still here now.

The tour was WONDERFUL.

We just have a suggestion. Myself and everyone I spoke with feels that it will be better if….

The tour is one night In Kunming. After the stone forest take the train to Dali on the same afternoon.

We would all like more time in Dali than Kunming. Or more time in shangri-La.

We all felt 2 nights in Kunming was maybe too much. We wanted more time in in Dali and shangri-La.

Just a suggestion.

We all said we will use your company again and recommend it to others.

Yes. It's going very well, thank you.

Jannes

Hi Tracy,

The Daocheng tour is great! Having a good time.

Jennifer

Hi Tracy,

Having a great time

Nicholas

Hi Tracy,

Yes, well arrived this afternoon. May was good, she listened to our needs and did her best to accommodate our expectations. She was very patient and helpful. Thanks for the panda gift, kids love them!

Aline

Hi Tracy,

Yes, we had a wonderful time. The guides were amazing. I recommended the agency and the trip to several friends. You have been amazing!

Martine

Hi Tracy!

The tour to Qingdao was as expected, a really nice and good trip.

Both the guides hade good knowledge about the things and the English was good.

A small disappointment was the lunch on Saturday (KFC) but it was the only choice at Laoshan mountain (no other restaurant).

The lunch on Sunday on beer street was good, with local food.

We were able to try a lot of different Tsingtao beer even in plastic bag.

We really enjoy the trip to Qingdao.

Best regards

Per

Hi Tracy,

I am back in office overload with work. Everything went just perfect. I completed my feedback form yesterday and left it to Bree. Definitely will recommend your agency to my friends. Will appreciate if you can send me an invoice form so I can get FAPIAO. Thanks in advance.

Hi Tracy,

We are back comfortably. Thankyou for organising the nice trip.

Hi Tracy,

I hope you have a good holiday. The trip was nice. Headed back to Beijing already. Thanks!

Hi Tracy,

It was good. Bruce was knowledgeable and helpful. Car was good and the driver was driving safe. Terracotta Army was a great experience. We also went to the Han yangling. That was ok but no must-see. Thanks

Hi Tracy!

Thank you so much for organising this trip for me. It was absolutely wonderful!

Good afternoon,

Yes, everything was ok. Thank you.

Hey Tracy,

Yes was fantastic.

Guides. Driver. Scenery. Food. All great. Impression is very positive. Gorgeous country though, wish we could hike

Hi Tracy,

Trip was nice. Alex is a very nice person and also a professional guide. He knows when to speak, provide good informations and in a timely appropriate manner.

And let us some privacy time and relax period without the unnecessary need to overwhelm us with permanent speaking time. Believe me it’s very rare quality for a guide

They always feel obliged to speak non-stop

Really appreciated his discretion and way of dealing things

Thanks again to you and your team and the way you adapted with short notice on our requests

The Gran Melia GM our friend hosting us here in Chengdu was right to recommend you

hi Tracy,

Thank you very much for all your assistance. Yes, it was a very good trip and the driver was also very helpful. Thank you for all your support and help.

Hi Tracy,

All good thanks.

Hi Tracy,

Yes! We are enjoying.

Hello Tracy!

Thank you for the good arrangement on our trip.

Let see your questions:

• Guide (Chongqing and Yichang):
  • The guides was good and hade good knowledge about the subject/area.
  • The food was really good (Lunch).
• Cruise.
  • The ship standard ok.
  • The included restaurant to crowded and the food was “little too much Chines”.
    • But this was easy solved, we upgrade to the “wester restaurant” to get our own table and less people.
    • I think you shall recommend western people to go for that from the beginning
  • The included sighting was good and the guides was good, had good knowledge about the subject/area.
  • Over all good cruise.
• Hotels.
  • Both hotels really good standard.
  • Good location on both hotels.

Overall we are really satisfied with the trip you have arranged for us also this time.

It’s so convenient when you have arranged the trip with pic up from air port and deliver to the next destination with some interesting things to look on between.

So now the big question is where to go next time?

I have at least one more year in China (hopefully more)

Best regards Per

Hi Tracy,

Yes it was great.

Hello Tracy,

Everything is awesome. Both driver and Hilary are great.

Hello Tracy

Yes it was very nice. Both driver and guide were very nice and helpful

Hi Tracy,

Yes, we are back in Guangzhou where it is much warmer than Beijing!

Feedback:

Hotels – both hotels were excellent; the staff were very helpful, breakfast was very nice and the rooms clean and well maintained. The hotel in Beijing just won as they upgraded our room when we arrived to a King double.

Guides/Drivers: Edward was good in Harbin, even though there is obviously less to talk about than if he was in Beijing. He was always on time, very helpful with buying tickets, showing us around and he took us to a great restaurant for our evening meal in the city. The driver (sorry, can’t remember his name) had a good car and drove very carefully in icy conditions.

Kai really made the trip for us. He was very knowledgeable, kept us very interested in all of the history that Beijing has and told an excellent story – on top of being very organised, very helpful with the health codes and so on. Mr Jao the driver was punctual, very helpful and as a team they worked very well. I would recommend them to any of my friends who were going to Beijing.

Activities: it was more difficult to fill two days in Harbin, especially as it was so cold. The snow sculptures were impressive, the ice sculpture park truly amazing and the tiger park (which I was a bit worried about) was more acceptable than other animal attractions I have been too (and there were lots of tigers!). Apart from that, we enjoyed the walk down the ‘Russian street’ but the cathedral was a little underwhelming and we visited the old part of town at a very quiet time of day.  

On the other hand we could easily have spent more time in Beijing; Tiananmen Square, the Forbidden City and the Summer Palace were places where we could have spent much more time exploring, but the highlight was the Great Wall which was fabulous. If we ever get back to Beijing we will definitely go to another stretch for a longer walk. Sadly for the tourism industry, but good for us, it was nice to not have too many people there as well.

Overall we had a great time; everything was well organised, pick ups were punctual, we got to see some of the top sights in China and would definitely consider going back to Beijing in the future. Thanks for all your efforts as well (flight cancellations, letting us know about the situation in Beijing), everything went really smoothly and we will definitely consider getting in touch with you again about future trips.

Hope that you have a prosperous New Year

Best regards

Martin and Debbie

Hi Tracy,

Thank you for checking in. yes, all well and good. The driver has safely reached us to our final destination @Lijiang.

Hi Tracy,

Everything is going well! We really like Dali so much.

Yes the trip has been really good.

Hi Tracy,

Jack was a great guide. Great

Hi Tracy.

Huge apologies for taking so long to reply. HaiDong was great and really helpful during our trip, especially when we arrived at the airport.

You as well also so quick and really professional with organizing our trip. Thank you.

I’ll definitely recommend you and your company to friends and also with organizing future trips.

Thanks again Tracy.

Good morning Tracy,

I just want to tell you that we had a great trip. Our guide Timo is the best guide we have had. He made this trip perfect with his nice personality, very good English and his very good knowledge about everything. His choice of lunch and dinner places was perfect. He took really good care of us! Thank you for all your support. Everything went without any problems.

Hi Tracy

Fine. Tour guide and driver excellent. Hotel good but inconvenient with luggage. Food service poor. Great Wall and sights excellent. Thanks for all the help.

Food in town excellent. Good choices. Food hotel cold breakfast. Take 3 bus to get to hotel. Drag luggage over road. Guide help us a lot. He is excellent

Hi Tracy

Everything is going well. We’re on our way to the desert now. HaiDong has been so helpful.

Hi Tracy!

Thanks for the excellent arrangement for our trip to Xian and Louyang.

I will gladly share some positive feedback on trip advisor, please send the link to secure I will give feedback on right place

Best regards Per

Hi Tracy,

The trip was great! Seeing the tulou was incredible and we really enjoyed staying at the guesthouse. Our guide was also very knowledgeable! 

Best wishes,

Emma

Hi Tracy,

Trip good- all home safely!! Thanks

Hi Tracy,

The Upper Yubeng village hotel was a little rough. Beds were hard as a rock. Maybe provide options at different cost points for that next time. Otherwise no other considerations. Was great.

Hello Tracy,

A-ma-zing everything perfectly organised and overwhelmed by the beauty of the grottoes and the knowledge of David. The Yardan Park was breath taking, so special. Even the 2 hour drive was amazing. The last hotel was very good. great mix between traditional, luxury and also accommodating to westerners.

Mattice & Lien

Thank you Tracy. I do hope you, your family and friends are doing well. I hope we will be able to travel next year. Until the, stay happy and healthy.

Sandy Ching

dear Tracy

thank you for remembering of us.

Our contemporary art exhibitions in Beijing and Xi’an have been delayed by Chinese and Italian authorities, but not cancelled.

Therefore, we must wait to visit China again, but we believe we could do it later on, hopefully in September next (provided we survive).

We will get in touch, as soon as we can.

Best regards

gg

Tracy,

Hope you are well and surviving this crisis! I think China is a few weeks ahead of the US in dealing with this virus. We are just now beginning to experience the restrictions and "lock-downs". My husband and I were due to leave for Argentina and Chile this week but the trip was canceled by the tour company, wisely I think. I was in Thailand and Vietnam through January and watched the preparations for Chinese New year. Felt so badly for China when the virus ruined the holiday.

I hope that we will be finished with the restrictions by the summer and I will be able to make the trip. Meantime please take good care of your health. You are young, so better off than us old people!

Please stay in touch. I will keep you updated on events here. Just now, it is chaos!

Very best regards,

Mary

Hi Tracy than you very much for your mail.

All of us are ok. We are at home as you did before us. But I think that everything will go well.

We hope to seeing you soon. A big hug to all of you.

Guendalina

Hello Tracy,

Thank you for your kind mail with useful information.

We are ok, taking care, staying home and avoiding contact with friends and family!

Best regards

Irene Lephilibert

Thanks Tracy ... all good on my end, hope u and your family good as well. 

It’s sad... now we can’t plan any overseas travel... 

BR

Ron

Hi Tracy,

Thank-you for your email and information on how to approach preventative measures it is very much appreciated.

Hopefully you in China are coming out of the worst of the impact of the virus now which is small comfort for all the families effected by it. We in Europe now are heading into a very dark place with us where China was back in mid-January – with our Governments now realising they have to undertake very drastic action with their people.

We in the UK are just today moving to business where they can work from home - with big events and gatherings now cancelled. We are about 1-2 weeks we think behind where Spain and Italy find themselves - with them now entering total lockdown.

We are very grateful for how you in China have lead and showed us the way to handle the virus and see how the world can and has to learn form this on how to internationally together handle future situations better together.

For the future we would still love to travel and see China - but that is now not likely for at least 6 months I think – our Government in the UK now talking of the virus being “active” for at least the next 6 to 9 months….

Best regards

John and family

Dear Tracy,

How lovely to hear from you again, and thank you for your thoughtful attachment of Covid-19 Precautions. They will be useful.

How have you been since the outbreak in China? – I do hope you and your family and colleagues have managed to escape and are well. You were all very much in our thoughts. The school my son-in-law was teaching at near Dalian did not re-open after the Chinese New Year, so he and my daughter and grandson went to Kuala Lumpur for 2 weeks then back to Australia. He has been teaching by Correspondence all this time - not easy with students all over China and around the world. However the school hopes to reopen physically at the end of March so Glenn returned to China and the school last Saturday for 2 weeks quarantine. Kerry and Ethan are staying in Australia until the end of the Summer holidays and hopefully will return to China then. Your country has been so strict and we hope that the downturn in cases continues to be effective and everything else returns to normal for you soon. 

We feel so much for those in the Travel industry who are the hardest hit. Is your company still operating? Do you still have work? What did you do during the outbreak. Our airlines and Travel agents are just beginning to feel it in the last two weeks. Our largest travel agency Flight Centre is very hard hit, not to mention the cruise ships. Our small town is dependent on tourism – we have dolphin and whale-watching boats, with busloads of visitors mainly from China and Korea. These are no longer coming and only one boat goes out each day.

We are so pleased that we were able to have the wonderful trip to Harbin that you organised for us - great memories! Glenn’s mother did not get to China - had to cancel the day before leaving Australia.

Our movement restrictions have only just started properly today – we have about 290 cases of Covid-19 in Australia to date.. Anyone returning from overseas has to be quarantined for 2 weeks.  I think this is just the beginning for us, however to date we are much better off than many European countries.  Congregations of people are being limited, and people are learning to be very careful.  They are not closing the schools or universities yet, unless a case of Covid- 19 is found in them.  Only 3 to date. It will be a day-to-day situation, as you will understand.  We have a 90-year old friend who left Spain on 10 March heading for Australia through Vietnam and then transiting in Singapore.  We wonder if he will get here (Singapore is stopping even transitting) and if he does he will have to go into quarantine!  We have advised him to consider postponing the remainder of his trip as he may not be able to return to Spain later.

Again, thank you for your thoughtful email and do let us know how you are faring.

With very best wishes

Judy and Geoff Washington

Hi Tracy,

Great to hear from you!  We have some diving and a cruise planned the last week of April to first week of May to Aruba, Curacao and Bonaire in the Caribbean which we hope is not cancelled. We are now completing a two week ski vacation in the local mountains, and we have gotten a good work out.  Just a couple days left and we'll consider winter over.  So far, so good here...we hope to be healthy and strong when the virus visits us.  It is not smallpox, polio, or ebola but some challenge is presented. You know best about that...how is it affecting people you know? Panic is never productive, but, challenges must be faced, especially when unavoidable. I would be interested in how you and your friends are coping with coronavirus, perhaps I can learn from you. One thing I really like about Chinese culture and society is their interest in learning from others, which I hope to do the same with you.

Remember, our house is your house if you ever come to the USA. We are booked this year as we have another two week dive vacation planned at St Kitts in the Caribbean in November. Hope to show my wife some Wudang Tai Chi next time I visit, and my son is interested in Tibet, especially Mt Everest.  

Everything in God's timing, and we are always blessed to hear from you.

Bob, Betty and Joshua Butler

Tracy,

i am so sorry that this is happening. you have been so helpful. i hope you and your family stay well.

hopefully, we can reschedule our china trip in the fall.

best regards,

Vivian

Dear Tracy,

We just arrived home in Australia last night and I wanted to write to you and let you know how much we enjoyed our Harbin trip. All the arrangements went perfectly to your plan.

Grace was a superb guide – provided so much local and historical information which we all enjoyed (including our 10 year old grandson who was learning much of the material at school in Dalian).  The ice and snow festivals were unbelievable and being a little early in the festival meant that we could see some of the exhibits under construction and they were  not so crowded.  We enjoyed the historical parts of the city and the ice swimmers.  The two lunches Grace took us to were the best meals we had in China – superb!

We were very grateful that at the end Grace unexpectedly obtained a station pass and helped us find a place for our luggage on the train (being eight of us and from overseas we had more than normal).

We will have no hesitation in recommending China Discovery, and yours and Grace’s service to any friends who enquire.

With best wishes

Judy Washington and Family

Hi Tracy,

Everything was great!

Cordially,

Sherry Malone

Hi Tracy,

We have a wonderful times on this Xian trip. Our guide, Kelly, is very exceptional and knowledgeable. She took good care all of us .

I will definitely recommend your company to any of our friends who interest in exploring China on a small group and we will definitely use your company for our next China trip.  

Please say thanks to Kelly from all of us. She made our trip enjoyable and memorable.  

Thanks again and hope to use your company in the near future.

Regards,

Sak

Hi Tracy,

The trip was just what we wanted. Thank You for helping us on our way to a great trip.

Dear Tracy,

Just reached home this morning. Yes, we do have excellent vacation with a good guide and excellent driver. Billy is a good and helpful guide, he took care of us all the time and make sure we enjoy the trip. The driver is very skillful in driving because he is local from Jiuzhaigou .

Thanks for everything and let us have a good memorial time in Huang long and Jiuzhaigou .

By the way do you handle Muslim trip to Jiuzhaigou ?

Thanks and regards

Hi Tracy

I am good. Back in Singapore, safe and sound. Hope everything is well with you too. Please see my feedback below.

"I would like to thank Tracy for arranging this private tour for us. We have very limited time and would like to see as much as Zhangjiajie as we can. We are delighted that you helped us to make it happen. We are able to see key areas of the magnificent park and get enough rest at the cosy hotels, with the help of our personal guide, Kevin and driver. Thank you all for the good job!"

Regards

Hi Tracy, 

As everything in life my trip to China came to end. It was great, so many things I saw. I feel I have been in China for a year. I had very good time. 

You were great and made everything to go smooth. Well organised. 

Thanks for everything. I will try to write very good review soon and of course recommend you to other. And I hope I will have chance to cone back again and see many other things. 

Thanks for everything again and all the best in work and future.

Dear Tracy

Thank you very much the cruise was excellent, the staff really friendly and the food was great. We had a great time and will recommend you to our friends,

Regards,

Hi Tracy,

We are well, thank you - we had a marvelous time in China.............Brenda thought it was an amazing holiday! And it was everything she hoped for. She sends her thanks for the gifts.

Everything went very smoothly and we felt 'looked after'. Andie, Johnny and Shannon were very informative and personable - we'll 'sing your praises' on Trip Advisor.

Thank You again.

Dear Tracy 

Sorry the delay in answering you. The tours were very good. Everything was as expected. Thank you for planning it.

Regards

Hi Tracy, 

Done with the reviews. 

Thanks for making our trip so wonderful.

Travel planning with the elderly was never easy and I was a little unsure if I would survive. Big thanks to Tracy for fixing the itineraries, arrangements, transfers etc, making the trip easier, and big hug to their awesome tour guides accommodating to older people demands and easing my stress. Those priceless memories will stay with us for a long time and I would highly recommend China Discovery to all travellers.

Dear Tracy

The tour was very good. We enjoyed it a lot.

The guide, 王芳 is super. Very knowledgable, professional and caring. She went the extra miles to take care of me. She carried water for us, and even carried my bag for me in Huangshan. We toured Huangshan at my pace, so we were very comfortable.

She accompanied us in Tungxi to stroll the famous old street , pointed and explained to us interesting and famous shops, instead of letting us to stroll around on our own. We were most satisfied with her service.

Personally, I like Tungxi and Hongcun a lot. They are very peaceful , serene and beautiful.

I wish more tour guides are like her.

Thank you.

Hi Tracy,

Thanksfor your Fall Festival wishes, and for the very good trip organization, everyone had a good time .

Happy Festival to you as well .

Best

Dear Tracy
Thank you very much. We had a very good trip in Beijing. Thank you very much.
We are now in Chengdu with Vincent.
Best regards

Hi Tracy

Thank you for your email. They aren't home until late September so I haven't spoken with them but they did email me to say they had a great time and their guide was wonderful. I will let you know more once I see them.  Thank you for organising their trip.

Regards

Hi Tracy

All ok at X’ian. Our guide Carla very available. In Beijing too. Now we are in airport for the flight. Your country and your people very beautiful.

We liked everything, it was a beautiful, comfortable journey with excellent organization.

We will advertise your agency

Hi Tracy

We are on our way home. We don't want to leave! Been an absolutely wonderful holiday!

Definitely. Amazing service. Treated like VIPs. Thank you so much. Made very special memories x

Dear Tracy,

Of course I Will write the positive review on Tripadvisor!

It was also a pleasure for us to travel with your Company and discover the Great Country that China is.

All the guides were very helpful and nice, especially Shanna from Chengdu and also Jennifer (Shanghai) and Amanda (Yichang).

It is a pity that we couldn´t do the excursion to Macau but…maybe next time. As you know, we did an additional excursion on Tuesday morning visiting Luntau Island. We needed to pay additional 3240 HKD to Cecile and push her a little bit to visit all the venues but it was finally good decision.

Best regards from Spain!

Dear Tracy

The trip is wonderful and the organization is fantastic and this is for you. The guides we have met until now are good and professional.
We received all the money you tell me and also for this we would like to thank you.
I told you a lot of time.... You and your tour operator are great!!!!
I need to ask you one thing... For our flight to Italy we have only a travel document for the Sichuan Airlines but I'm not sure that is alright. Also we will arrive in Chengdu Airport in the night. Please can you check if the documents are ok or if we need to do something. I'm sorry to ask you this but if there's some problem it will be difficult to resolve it in the night. I hope to get your help. Thanks for everything and I hope to meet you in Chengdu
Best regards

Giorgia

Dear Tracy
Everything is good and the tour is beautiful. Your organization excellent!!
We are so happy to meet you!!! Please come!!!!
Tomorrow our guide will call you because he doesn't know anything about the flight ticket and the right departure time. He thinks we don't need boarding pass but only passports. I gave him your phone number so he can call you.
Can you tell him the flight number and the boarding time?
Thank you very much and I hope to meet you tomorrow
Best regards
Giorgia

Dear Tracy,
We are at home safe. Thank you very much for everything. I was glad to meet you in Chengdu because you helped so much with our trip. I'll be very happy to write you an excellent review on Trip Advisor.. It's a pleasure for me. I'll write it as soon as possible. I'll give my friends your email address because they want organize an holiday in China and I hope to return in China soon... And sure if it happen it will be "with you".
I'll write you when my review is ready
Good luck for everything
Best regards

Dear Tracy,

We have returned safely from our trip to China. We enjoyed it tremendously, and are very happy and grateful for the 22-day tour that you have organized for us.

I posted today a review of the tour and your efforts on TripAdvisor, one time under the heading of China Discovery and one time under the heading of Chengdu Bamboo Int Tours - I assume that both companies are related and/or the same.

Thanks a lot for all your efforts for our holiday, which was fabulous!

All the best, also on behalf of Aarti and Sophia

Hello Tracy,

I am looking back to an amazing holiday in Tibet. You are a big reason of that holiday for me. I appreciate your work and help very much.

Hi Tracy,

I just wanted to email you and thank you for planning our China trip!  Everything was truly amazing and we had a wonderful time.  We were not sure what to expect since this was our first time doing a tour like this, but everything turned out really well.  The drivers and guides were always on time and very helpful and knowledgeable.  We also really enjoyed our local meal during the Xi'an tour at Mary's home - everything was delicious and her family was so hospitable.  Although, I know that we did have one mistake in our plans, but everything worked out for the best as we got to experience what we missed later when there was less of a crowd.  Anyway, thanks so much :)!  We will be sure to recommend your tour service to others!

Hello Tracy,

The cruise was very good, and we thank you for your advices;
just you gave us a wrong information about the presence of a fridge in the cabin we have booked: there is no fridge in these cabins: but it's not so worse.

Otherwise the crew, the boat, the food and the attractions and spectacles were good, and we spent a good time during the cruise.
We enjoyed the cruise very much in general.

I would say also that the time to visit the shibao pagoda was really too short (less than 2 hours), because we wanted to spend more time on shore to visit the shops, or to make more pictures.

So we hope that our remarks will help to make the cruise better; 

Thank you very much for all, and maybe for your return about our remarks.

Best regards

Hi Tracy,
The trip was incredible! I will definitely recommend China Discovery for traveling adventures in China.
Here are our guide rankings in order.
1. Dolma - Lhasa

2. Judy - Zhangjiajie

3. April - Shanghai

4. Kelly - Xi'an

5. Randy - Beijing

Thanks again for your help during this adventure, greatly appreciated, Tracy! 

Best regards,

Dear Tracy:

Good evening!

I’m back to my home and I want to thank you for the beautiful gifts you gave to us! We loved them!!! The fan is written in chinese, can you translate to me?

We enjoyed very much all the trip!

Our guides were very nice people and helped us with everything we needed and became our trip much more comfortable and pleasurable! We’ve had a wonderful time in China!

Thank you so much for everything!

You can be sure that I’ll give the best compliments about you and China Discovery to my friends!

Dear Tracy,

Thank you very much for you help, the tour was excellence and David the tour guy has a lot of experienced,

We just come back and try to tidy of our work, I am go to Vietnam in Jan and try to Group the people doing a China discovery tour again. 

I will let you know what will happen.

Wish you a lovely day.

Regard.

Hello Tracy,

Your tour services exceeded our expectations. Thank you very much. The tour guides were great. We enjoyed everything we saw. We appreciated the tour guides helping us order our meals. All the food was very good. I would be happy to recommend the services of you and your company.

Just one suggestion - Americans love cold drinks, especially after a hot hike. I would recommend putting a cooler of water bottles and soda on ice in your tour vehicles. Many people would like that.

Thank you for all your assistance. I'm glad we got to meet you. 

Dear Tracy,

I’m afraid that I never answered your below mail, please forgive me.

I appreciated my stay in Xian very much, everything was well organised by you.

The programme was perfect for me, the pickup at the airport, the driver,  all the visits  were  highly interesting .

And first of all : My  guide Johnny was a very knowing and extremely kind person !

Looking forward to next time...

Best regards

Hi Tracy,

Just to let you know we had a wonderful trip to China and thoroughly enjoyed the Yangtze River Cruise on the Victoria Jenna. All your planning went like clockwork. Many thanks for all your help.

Hi Tracy,

The cruse was fantastic and a welcome break in our busy tour of China.

The boat was lovely and the cabins really comfortable. The staff were amazing, really helpful and polite. We upgraded to the upper floor dining area which was once and relaxed for meal times. We also used the Spa and the treatments were excellent.

The cruise itself was great, the 3 gorges scenery was stunning. The trips were also pleasant and interesting.

I’d highly recommend to anyone touring China.

Thanks

Hi Tracy,

Thank you very much for the Panda gift set. The gift is adorable. We had a lovely time and very much appreciate your effors in putting the trip together for us.

Best wishes to you.

Dear Tracy

Thank you and your team for all that you did to help us on this tour.

Everything was perfectly arranged and both the guides were very knowledgeable.

China is truly a beautiful country and we will definitely come back and we look forward to your team guiding us again.

Special thanks to Ben in Xian and Candy in Beijing.

Thank you

Kind regards

Dear Tracy,

Thanks for your email. Yes, we enjoyed our tour immensely and would like to highly compliment both our driver and guide. Our guide was knowledgeable and helpful, and followed the set itinerary well. Our driver was professional and courteous, and did a great job.

We left our feedback form at the front desk of the Gang-Gyan Hotel in Lhasa on the date of our departure (11 April), with our names on it and our tour guide’s phone number written down as well. I hope you’ve managed to receive it.

We are very satisfied with our experience with Tibet Discovery (China Discovery) and would certainly recommend this tour to our friends and colleagues.

Many thanks again

Hello Tracy

We had a wonderful time in the mainland China. We are still in Hong Kong and will be flying back on Tues, the 12th. We’re enjoying our stay here too even though its raining. 

Go ahead and give me the link to trip advisor. I’ll be happy to share our experience to everyone.

Hi Tracy,

Sorry to get back to you so late. Our trip was great! We lucked out and the weather was perfect our first day for our long hike. Jerry was also great! So nice, kind, funny and knowledgeable. Definitely made the tour even better! Thank you for putting together such a great trip. Hope to do it again someday!

Thank you,

Good morning Tracy

Thank you for following up on our Hangzhou tour.

Yes, we had a very wonderful time with Autumn and Mr. Ma, the driver. It was raining the whole day, which did not dampen our spirit because of Autumn ‘s happy personality.

Best Regards,

Hi Tracy

First up a huge thanks for all the help planning my trip

It’s been absolutely great!

Many thanks

Dear Tracy,

Our tours in Yunnan were great. Our guides Jack and Linda were wonderful. We saw and experienced many great things while in Yunnan. We even kidded Linda that she was able to make thick fog magically disappear so that we could see rice terraces near Yuanyang. Thanks again for all your work on these two tours.

Dear Tracy Tan,

On behalf of my husband Peerzaad and Me, Meherenaaz,

I would like thank you a lot for a wonderful trip organised by you for our honeymoon.

It was a wonderful trip and great journey to our new beginings.

I also would like to mention about our wonderful guides Jessie and Liu who were just wonderful, friendly and very enthusiastic and passionate in their work. We not only gained 2 friends from China but had the pleasure of meeting 2 wonderful people thanks to your organisation.

We wish them especially all the best .

Thanking you,

Hi Tracy,

The trip was good. A pity that some of the sites (Zhuyu Peak & Diecai Cave) were closed during our short stint in Yun Tai Mountain. Overall experience was pleasant and fun. Great service provided by James.

Thank you.

With Regards,

Dear Tracy,

I just returned to HK from Shanghai a few hours ago.  My daughter, her husband and my granddaughter live there. So my wife and I made use of the opportunity to spend the weekend with them.

A quick answer is that the tour met our expectations. We were able to see what we would like to see. Overall, all three of us were satisfied with our tour. We will not hesitate to work with you in future tours of China. 

I will provide more feedback using the questionnaire you provided with the itinerary. Please give me a couple of days.

Thank you again for making our trip comfortable and enjoyable.

Best regards.

Dear Ms. Tracy,

Want to say THANK YOU arranging a nice trip.

Sorry, I’m a little bit late but unfortunately my Coughing put me into bed, longer as expected.

Tour in Xian and PEK was arranged perfectly.

Knowledge of guides was good to very good.

Best Emilie? In PEK-, Pronounce excellent also explanations, all drivers were carefully driving.

No complaints on train n flights - super punctual!!

Totally impressed by Xian soldiers n historic museum.

Can’t believe what Chinese had created some 1000 yrs. ago! They were sooooo advanced, Europe was still using light n smoke for signals, while Chinese used mobile/smartphone already...hehehe!

Was really a pity to cancel last day, but my condition was soooo worse, so better kept a rest for night flight.

Pandas I had seen in MAC already, and silk prod I know from my job as textile purch manager.

I’ll tell friends about ChinaDiscovery, they would be in good hands. I don’t know yet, when I start next trip to Guilin, place I’m very interested.

Now I prepare for my xmas holidays in OMAN-Salalah, nice sun and sea Hilton Resort.

Wishing you all the best, take good care - Sending you lovely seasons greetings.

I visited Summer Palace in Beijing

Hi Tracy,

I'm back home and I 'm glad to tell you eveything has gone all right during our tour in Zhanjiajie.  Thanks a lot to you and Nancy, and also the driver.

Hello Tracy,

Have now been back in Australia for 2 weeks and thought it was time to send you my trip review.

To start I would like to say thank you for organising what could only be describe as a trip of a lifetime.

China Discovery and yourself provided a tour which exceeded all my expectations and made the 24 days a treat to the senses showing use a scenic and modern China I didn't believe existed.

The guides and transport you provided at every location proved beyond doubt that we had chosen the best way to see China. sing the trains especially the bullet trains to travel was also a great decision as we seen great scenery even when transfer between cities, the experience of travelling on the soft seats trains was also worth the effort and time.

As you could expect when booking with a travel company over the internet we did have some concerns but your quick and professional responses removed any fears especially with all the changes we went through as we built our tour. On meeting the China Discovery representative at Shanghai it quickly settled any small concerns we had.

I would strongly recommend the tour itinerary we settled on as it provided access to a large variety of historic sites, world class scenery and China's modern cities all with well informed guides, comfortable vehicles and everything running like clockwork.  The small party of 4 created a personal tour with great flexibility without any delays of a larger group tour.  

It was also special to get to meet you in Chengdu, thank you again for your great help.

Will forward my review shortly.

Dear Tracy Tan,

We´ve had a wonderful week.

Daniel was a lovely guide. He was nice, very helpful and attentive. He also knows a lot about the region and I have learned a lot. I couldn´t ask for a better guide. I would definitely recommend him.

The only thing I would change about the tour would be less nights in Guilin and one or two more nights in Yangshuo.

Thank you for asking and for the wonderful tour.

Best Regards,

Hi Tracy,

We are safely back in the UK having had a wonderful trip to parts of China, organised by your company, and also your extended care of us as we tried to get to Hong Kong during Typhoon Mangkhut!  We enjoyed our shortened visit to HK despite missing our son due to the typhoon delays.

You asked for comments of our trip and the organisation by your company, but first I apologise for not giving a comments sheet back re our visit to Guilin. This was because we did not see our fantastic guide "Smiley" later in our stay whilst waiting for the typhoon to move away.  Please let her know she was great - we did leave some money for her and the driver with our stand-in guide Stephen. I hope she and the driver got it.

First of all you, Tracy, have been an excellent organizer and responder to my questions and when things got difficult with onward travel and extra hotel nights in Guilin the team in Chengdu and Guilin worked well together.

We thoroughly enjoyed our visit to Xian, Chengdu and Guilin.

I am not sure the train from Beijing to Xian was the best choice after a long flight from UK via Amsterdam and into Beijing.  It made for a very long journey time and a flight to Xian might have been better as we were already at Beijing airport.

All the guides and drivers were excellent in each city.  We learnt a lot from the guides and they all had good English and good personalities.

We did have one problem on arrival in Chengdu by train from Xian as the guide was not waiting where we had expected to be met. We were lucky that a train/station employee was able to help us and contact you and for you to alert the guide. Chengdu station has multiple exits and we should have been met at the platform arrival exit or told which other exit to go to.

In general everything worked smoothly and the quality of hotels was also good. My only negative would be the hotel in Guilin, which did not offer food one night because they had a conference and a wedding, although they had promised us food after 8pm.  At 8:10pm we were told we could not after all have food and were told to go out into town!

The hotels in Xian and especially Chengdu were very good.

Overall we were very happy with chinadiscovery.com and we would certainly recommend the company and its ability to organise a private tour with excellent guides.

Lastly the final thing you organised was the transfer from Shenzhen to my son's house in Stanley on Hong Kong Island. Mr Liu was waiting with a very nice van at the right exit from the train station and we were soon on our way dodging the fallen trees and the clear-up vehicles.  We arrived quickly and safely.

Thank you for organising this great trip for us.

Hi Tracy

Just want to thank you very much for organizing such a wonderful holiday for us.  Everything went according to plan and our guides were all excellent. A special thank you to Laura in Shanghai who ensured that we got a connecting flight to Hong Kong when our original flight was delayed. The highlights, of course, were the pandas followed by the terracotta warriors. The weather was great with only one day of rain in Chengdu. We will certainly recommend your company to our friends and relatives and hope that we may return to China one day.

Kindest regards and with grateful thanks,

David and Hellen

Hi Tracy,

We had a really great trip! Only wishing we could have stayed longer! All of our guides were really great and we loved the locations. One thing I think could have made things a little easier is if the guides knew of our dietary restrictions prior to meeting us. Overall, it was really great and you did a fantastic job putting this tour together for us.

Thanks so much!

Best,

Kelly

Dear Tracy,

After spending a week in Vietnam and a few days in Singapore we are back in Switzerland.

Thank you again for organising our tours and pick up while we were in China. The service you and your company provided was excellent and I would recommend you to anyone I know going to China.

You were extremely responsive in getting back to by e-mail and putting together the itinerary and the people on the ground who took us on the tours were very friendly, spoke good English, competent and punctual.

Overall I was positively surprised by your service and glad that I found your company via Tripadvisor.

In terms of the tours the Great Wall and the visit to the Panda base were the highlights. It was impressive to see the Great Wall and the nice surroundings and the whole family liked the Panda base and the kids enjoyed the photos with the pandas. In addition, both places were easy to access and not that crowded i.e. no queues. The visit to the 798 art district was also very enjoyable.

My wife and I also liked Qing Cheng mountain but were overwhelmed by the crowds and the queues. It was I I depressive to see the amount of people getting on the shuttle busses and standing in line for the cable car. We had a very tight schedule so it was only possible for us to go to Qing Cheng in the afternoon - if I were to recommend this trip to friends I would probably tell them to get up very early and try to beat the crowds.

Overall as said it was an excellent trip and I would use your company again and would particularly like to thank you for the very good organization.

Kind regards

Christian

Hi Tracy,

My apologies in not getting this review to you sooner. 

Thank you for all of your help organizing our trip to China.  My cousin and I had a wonderful time.  We really appreciated the surprise souvenirs you sent us too!  Below is a review for you to use.  I do not have Trip Advisor, but you can use this on your website or post if you'd like. 

REVIEW:

My cousin and I recently returned home to the USA from a two week private tour of China (June 2018), where we visited Beijing, Zhangjiajie, Xi'an, Chengdu, Guilin, and Longsheng.  We were skeptical at first about using a foreign company to plan our trip and exchange currency.  We tried to look up reviews and found limited information.  We were pleasantly surprised at the level of attention and customer service provided by China Discovery, our agent Tracy, and each individual tour guide.

China Discovery has many travel agents and connections throughout the country.  Using this company helped alleviate the stress of researching and planning a trip in a location that we had never visited with a language we were unfamiliar with.  They were very reliable for our trip.

Tracy Tan was wonderful!!  We were so grateful that she was our travel agent.  From the start of our trip with the initial inquiry email to the very end on our travels home, she was quick with her replies and tailored the trip to our needs.  Even after the trip was completely organized, she shuffled around the cities on our tour because it was very important to us to have extra time to visit Zhangjiajie.  Her knowledge of the areas, things to do, and travel in between cities were very useful and thoughtfully executed.  The itinerary she compiled was catered to our needs based on activities we enjoy to help make the most out of our experience in China.  We wanted to visit some less popular tourist sights and get a good feel for the beauty of the land and culture.  We explained what cities we wanted to visit, what places we wanted to see, and things we wanted to avoid, and Tracy took care to plan the trip of a lifetime. 

The individual tour guides that traveled around with us in each city were also great.  Each of them were very factual and professional.  They also helped with our inquiries for activities and travels during our time outside of the daily scheduled tours.  Randy in Beijing had a lot of knowledge about the history of the country.  Timo in Xi'an was friendly, insightful, and engaging about Chinese history.  Nancy in Chengu was also well informed and thoughtful.  Chin in Guilin/Longsheng was resourceful.  All of the tour guides were hard working and sensible in planning our daily trips, places to eat, and using their exposure to tourism to help translate not only the language, but also the understanding of the content and culture. 

I would highly recommend China Discovery to any of my friends and family who are considering a trip to China.  I have encouraged others to visit China after our recent tour and am excited to bring my husband back some day.  Thank you China Discovery, Tracy Tan, and all of our tour guides for an amazing trip!

Lauren V

Hi Tracy,

We had a wonderful time.  Kids were a bit tired from all the walking and site seeing on hot days but they will have many great memories.

The tours guides were punctual and very pleasant with lot of knowledge about the local areas. Would definitely recommend you to use them in the future.

Sincerely,

Minh

Tracy,

Everything on the trip went absolutely perfect - no issues with hotels, trains, planes or the guides. Ruby in particular was great. Thanks for putting together a great trip

Randy

Hi Tracy,

We are great. We are back home and had a wonderful time in China. Ruby and Kevin especially were exceptional guides. Waldener and Ofelia were good too.  Our only frustration was our guide in Zhangjiajie, Sara, who was sometimes very nice and personable, but we often felt she was rushing us or frustrated with us. We put this feedback on her comment form.

Let us know if you have any more questions for us and thank you so much for putting this all together!

Grace

Hello Tracy,

Sorry for my late response.

To be honest, everything was above my expectations.

The only thing I can have a little complaint about was the situation at Chongqing port. Traffic was a complete mess, and the walk to the ship was almost training for the Olympics.

But I have to make you a complement, and also everybody else behind the scenes, arrangements were perfect from beginning to the end.

Thank you and I will recommend yangtze-river-cruises to everybody interested.

Cheers,

André

Dear Tracy,

The cruise was excellent!!

Everything was well organized from airport pick up until airport drop off !!

Thank you very much

Best regards

Arthur

Dear Tracy,

Before I start my review can I thank you very much for planning and organising our holiday to China. We had a marvellous, though hectic, time - an amazing holiday overall.

1. The travel consultant -you Tracy- were excellent and you answered very quickly all the issues and questions I had about our holiday.

2. The tour arrangements were first class - the driver and guide were always punctual and prepared to help us on anything we needed, especially with the organising of a wheelchair -very professional, always courteous and friendly. The itinerary was not followed in parts as the guides suggested a different order of visiting the sites which made it more time effective.As I had no criteria to base our grading of driver/guide on the sheet we received at the end of each city stay, I feel I was unfair in grading Mark in Beijing as only good, as we later noticed he was very similar to Jonny and Helen, so he should be given a 5 instead of the 4. The hotels in all cities were excellent, though we did miss at times some Western cuisine at breakfast but we were in China!!! The quality of the lunches provided varied from adequate in Beijing to over -indulgence in Shanghai where it was impossible to eat it all!!!

However, the only disappointing part for us was our visit to Beijing Hutongs, where it was arranged on the Sunday and the shops in the area were closed and we were also bungled into a back corner of a very small room to have lunch away from others; the rickshaw ride wasn't interesting as the area was quite plain, and if I knew all this I would not have included it in the itinerary. Likewise the Peking Duck dinner was really disappointing in the quality of the dish and as such we would not have booked it as an optional extra. However, the Tang Palace Dance Show was worth every minute. We particularly liked the evening/night snacks from 10.00pm in the Narada Hotel in Shanghai - but frankly we very rarely ate after the lunch on most days!! The tour we found quite tiring especially our first full day in Beijing so in some ways perhaps an extra free day when arriving could be an idea (but our ages were also a factor on why we found it exhausting). The guides perhaps could have provided more depth of knowledge/explanation on some of the places we visited rather than us asking questions all the time - perhaps 4/5 minutes on the historical background of the site and its significance should be given on our walkabout. Similarly an account of daily life/routine  in China would have been useful too - though background reading from ourselves would not have gone amiss!

3 & 4.Your company is thoroughly professional and  I would certainly recommend your company to other people who would be interested in visiting China on a private tour and I will certainly recommend your services to all my friends.

5. My only suggestion is that any European who wants to book a tour with your company they should be precise and exact on everything they want in the holiday. We were very pleased with everything about our holiday but some people may prefer, for example, to stay in Western -style hotel chains rather than Chinese ones,but in so doing I fell they would  miss some aspects of being in China.

6. Yes you can use my comments in promotional material but sorry as we are a rather private couple we don't tend to share our photos in the public domain.

7. Any potential customers (within reason) can contact me about a tour with your company.

Thanks again for a wonderful holiday which will always be in our memories - we might even return someday.

Brian & Dzhulia

Hello Tracy,

it’s no problem I was intending to drop you a note.

First of all the guides who met us from the train at Yichang, and then took us from the boat to the airport at Chongqing were exceptional. Both times they were on time, knowledgeable about the area and very helpful including assisting us right onto the boat and then helping us to check in at the airport.

The crew on the boat were also excellent, especially Rebecca, Christina and Maggie but all were friendly and very helpful. I told the Captain his crew are a credit to him (I hope it translated well!)

The boat itself was very clean. Although maybe not as luxurious as some of the other boats it seemed to be a bit smaller which means easier to get on and off etc.

I am very glad that we upgraded 2 decks. That meant we ate our meals and had access at other times to the executive lounge which was much nicer than the main restaurant, the meals were table service and house wine, beer and soda drinks were included. It was also nice being on a higher deck for the views etc and Wi-fi is also included. I would recommend that anyone considering this cruise takes up that offer.

It seems that the cruise is slightly different now that the docking point has been moved from Yichang upstream past the dam. That means that the first excursion is also from the boat dock and the boat does not depart until the night time of the 2nd day. I think you should make that clear. It seems that all the other western travellers took the optional excursion on a boat through the dam lift. We went on the bus tour of the dam with a group of Chinese people who treated us as honoured guests and the guide made special efforts to keep us involved. However you might want to make clear to western travellers that it is a possibility.

The other two excursions were also good, especially the boat through the gorges.

The other thing you may want to make clear is that there are quite a lot of steps to climb and walking to embark and disembark the boat at each end and for the excursions so guests need to have a reasonable level of mobility.

Hope that is helpful, I will definately come to you in future if we consider a future trip.

Regards

Barry

Hello Tracy

Please find attached the evaluation form along with a few photos from our trip which I am happy for you to use.

Just out of interest I noticed on our itinerary that when we were at Disney it stated that lunch was included on both days but as we were there by ourselves we didn't get lunch.  Were we charged for lunch on those days?

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?  Tracy Tan was very efficient and fast in responding to my emails.

2.    How do you comment your tour arrangements?  The arrangements were very good.

3.    Are you willing to recommend our service to your people who also have an interest to visit China?  Yes

4.    Your general opinion on us?  Very helpful, good service provided.

5.    Do you have any suggestions on improving our services?  One of the guides who showed us around didn’t have very good English so it was difficult to understand what he was saying.  Is their English ability tested?

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?  Yes

7.    We sometimes have requests from potential customers who would like to inquire from or our ex-customers. 

May they contact you for advices?  _Yes______

Kind regards

Fiona

Terraccotta Warriors in Xian

Cute Giant Pandas in Chengdu

Tracy,

We had a great time on the River Cruise! Thank you for your help.

Ashley

Dear Tracy,

Sorry for my late answer but we've been very busy last days.

The tour in Beijing went very well.  The tour plan was very well prepared.  The guide (Mark) and the driver were fantastic. Very professionals and always available for us.  They were really the best.

I will recommend you and will comment at Tripadvisor.

It was a 5 star tour.

Congratulations,

Duarte

Hi Tracy,

Thank you for your e-mail. The cruise was lovely, nice cabin, nice personAl, food was really good.

Somethimes cruise members had difficulty with the English language even the managers but they were all very kind to us!

One thing what was confusing is the tip. In the documents was standing that the price paid was excluded a tip of 150 Y per person.

So we paid the tip for all crew members at the beginning of the cruise. But at the end of the cruise they asked for a tip again for certain crew members.

Thanks for organizing everything so well for us!

Kind regards,

Marijke

Hi Tracy

Apologies i have been meaning to write to you.  We had a fantastic time and the tour was great.  I would say our guide Kimmi in Xian was particularly excellent - very knowledgeable/flexible and gave us lots of time to take pictures etc.  Please pass on our thanks on to him. 

I would also like to thank you again as you did a splendid job on organising a wonderful holiday for us.

Thank you so much

Sharon

Hi Tracy,

Back home in Yangon we have nearly defrosted – man it was cold in China.

Just a few thoughts for your information bank – by the way are you really based in China itself – something I read suggested some agencies were based in LA, USA?

We greatly appreciated the services of all the guides – Amanda was a great start in Yichang specially as she had to coordinate us meeting up with our son.

The cruise worked well for us – relaxing and introduced us to the cold gradually. The locks were closed at this time – would have been really exciting to go through them in the ship. The activity level on the ship was a little lazy – maybe age-group oriented but I think they could do more traditional exercise sessions etc. even for us 60s types.

On to Chongching – good guidance there although if the itinerary was more detailed Josh would have made sure his drone was powered up ready to go – a few places like that if there was more detail – we are going to a large park etc.

Young Kimmy was excellent in Xian – brilliant to have a young man with good English and interested in the history of the nation.

The train trip was a highlight – although it was getting colder and colder – Kimmy made good suggestions as to where to buy extra layers and gloves etc. before we left Xian.

The Beijing itinerary was the one that ended up being changed quite significantly so worth bearing in mind for future travelers that the Forbidden City is always closed on Mondays. Please make more mention of the hotel being close to the Temple of Heaven since google maps is a no no. Our day out at the wall was brilliant – once again if we had known more detail of the walking spaces and cable cars etc Josh may have taken his drone out. For our purposes the Summer Palace visit is best on the way to the airport. If we had known the lake was a venue for ice-skating Josh may have brought his brother’s ice skates with him as well.

Also since google maps is a no no some more information about local shopping near the hotel in Beijing would be good. We arrived close to 10pm without having had a meal on the train – hotel restaurant and coffee shop closed as were all in the area – only option was the little convenient store – he did well in chocolate and noodles that night!

So nothing major or complaints just thought to write while these things were fresh in our minds.

Thanks for your assistance and I will not hesitate to recommend your services to others wanting a well-organized, comfortable, well-priced holiday in China.

Regards

Ruth

Hi Tracy,

It was awesome experience with you and your team. We were helped by your team all through so nicely. It really made our journey very enjoyable. I would be happy to rate you and your company on trip adviser. You certainly can send me the link. However, I will do that once I return to USA almost 3 weeks later. I hope that will be fine with you.

Thanks

Chandana

Dear Tracy,

We are back home safely

It was such a wonderful trip with Daniel as our guide it’s such a blessing

He is very thoughtful caring and attentive.

Even my little boy cried hugging him while we board.

And we will for sure make another trip to chengdu and willnhighky recommend your service to our friends

Thank you

Lee

Hi Tracy!

It was amazing! I loved everything, David was a helpful guide, and I really enjoyed Zhangjiajie.

Thank you!!

Tatiane

Dear Tracy,

I am very well, thank you for asking.

We enjoyed our trip to China very much - thank you for organising it very well.

Eric, our Beijing guide, was outstanding.  His detailed knowledge of history was impressive and he was able to answer all our questions - we asked a lot!  We will be recommending Eric to our friends.  Eric also gave us good, practical advice about drinking water, meals, toilets and safety.

Our Beijing driver, Mr. John, was the best of our three drivers.  He made it comfortable for us in the car.

Beijing was a highlight of the trip (because of Eric) and we plan to visit it again to learn more about its history.

The Crowne Plaza Beijing Wangfujing was good - this includes the room and the breakfasts.

Our Xi'an guide, Kimi, was friendly and young.  He explained the terracotta warriors well.  We thought Xian was a beautiful, impressive city.  We would like to visit it again.

The Xi’an Sofitel International Hotel was the best hotel we stayed in.  The room was very big and comfortable and the breakfasts were very high quality.  We will recommend this hotel to our friends.

In Shanghai we were impressed with the city’s prosperity and energy.  Laura was our guide.  Laura has been working as a guide for many years and her style was not as energetic and fresh as Eric’s.  The driver in Shanghai was very friendly, but his driving was less comfortable for us as passengers.

The Howard Johnson Plaza Hotel had large comfortable rooms.  The breakfasts in this hotel were disappointing and low standard.  We would not recommend this hotel to our friends.

I hope this helps.

Regards

Jim

Dear Tracy,

It was a great tour and we are satisfied with everything that was arranged.  The tour guide did well in introducing the sights to us and accommodating our ad hoc request on meal arrangements.   To summarize, it was a nice and memorable tour and experience for the 3 of us.  So well done and thanks!

Best regards,

Sammy

Hi Tracy,

We arrived back today. Everything went smoothly and we enjoyed the whole trip. I would definitely recommend you and your company to my friends.Zhangjaijie was especially beautiful. David our guide was fantastic. He was knowlegable and fun to be around and so was our guide Lucia in Xian. Eben was friendly and very accomodating to our particular wishes in Chengdu. My Huashan was a hard walk but worth it. So glad we did it. Thank you for all your patience and assistance in preparing our itinerary.

Cheers

Linda

Tracy,

Thank you!

We had a great time and loved all the sites

Thank you for setting everything up and I will recommend you to friends and clients

Susan

Tracy,

All of our trips were good. We liked all of the tour guides, which all spoke good English. The only issue was access to the internet on the river cruise.

Thanks for all your help.

With Regards,

Bonnie

Hi Tracy,

I am good. How are you too?

I have returned to Sydney now.

The tour in Zhangjiajie was really good.

Carol is an excellent tour guide.

We really enjoyed the tour in Zhangjiajie.

I believed that you sent a feedback form to me last time but it seems that I have lost it.

If you want me to give a feedback, please resend the form to me. I will be happy to provide a feedback.

Best regards,

Harry

Hi Tracy,

I returned to the United States today. Both the Guilin/Yangshuo and Zhangjiajie tours were great and the guides were excellent. It was a very memorable trip. Thank you for all your coordination.

Best,

Lana

Dear Tracy,

I am well, thank you.

We had a fantastic trip and it was nice to meet you in Chengdu. The country was fantastic with wonderful scenery, fantastic culture and lovely people. Everest was awesome. The train journey was fun too.

There were a couple of issues however. We did not get the Cooking experience as, according to our guide, it was no longer on offer.

And the Thangka painting experience was not an experience-just a quick visit to a painting studio to see 2 artists at work.

We changed our last day in Tibet to go to Ganden Monastery instead of Namtso Lake as we decided we had seen Qinghai Lake and Yamdrok Lake and we did not want another 10 hours driving. Ganden Monastery was super and we did the kora walk around it which we very much enjoyed-the scenery is spectacular. We did get a refund from the tour company and they were very flexible when we wished to change.

You will recall I took some time to decide whether we wanted to stay in the tents at Everest Base Camp or Rongbuk Monastery guesthouse. Rongbuk is clearly the better option and I’m glad we chose that.

Thank you for organizing a wonderful very memorable trip.

Best Regards

Jill 

Hi Tracy,

The driver was very prompt. The van was very spacious, which made for a nicer drive for us.  The traffic was good and the driver was careful. He found the next hotel and delivered us there.  All in all, a good experience. 

Thanks for you arrangements.

Suzzie

Hi Tracy,

It was incredible!!!

Everything was amazing.

Beautiful and wonderful places.

Tasty food.

Nice, friendly and knowledgeable guide.

Thank you!

Enviado

Dear Tracy,

As I already told you, the China Discovery trip was excellent. Too short in fact. I should have chosen one or two days more in order to explore the western steps as well. I herewith send you a few photos I made in the Huangshan mountains on the 25th of september. Hope you like them.

Sincere greetings

Michel

Mike on the rocky steps, narrow space

Hangpad hoog links nog beter

Evenwicht tartende boorm op rotswand

Hi Tracy,

we had a great visit to Lhasa and enjoyed the cultural contrast with the rest of China. Our driver Lodo and guide Lusha were great. They were punctual and helpful and got us around all of the sites in good time. Lusha had great knowledge of Buddhist history. We enjoyed the restaurants chosen for lunch. A good guide also knows where the clean toilets are - thanks Lusha

Thank you Tracy for coordinating the trip. We would recommend Lhasa as a place to visit and would recommend Tibet Discovery

Judith

Hi Tracy,

Everything went well. Only glitches were planes to and from Tibet were really late...3 hours there and 4 hours leaving.

Our guide was wonderful.

Thank you for making all the arrangements.

Peter and Debbie

Dear Ms Tracy Tan,

My tour in Tibet was wonderful, indeed. All went well. People that pick me up from/to the airport were very kind. The lady that picked me up at the airport could not be better, as in addition for her natural kindness, she could explain a lot about Tibet. The drivers that brought me to the airport were also very kind, but not able to speak English (not a problem for me, though).

Finally, the main guide has a strong knowledge about Tibet, in particular, the history of the monasteries and the Potala Palace. So, I was very happy with my trip. Bless the day in which I tried to find a tour to Tibet:-)

Thank you very much for all your efforts and to make this trip possible for me.

Best wishes,

Helena

Hi Tracy,

I'm good thank you. My tour to Tibet was very nice and everything went as planned. I'm very happy with the hotel and location of the hotel in Lhasa. And I'm very happy with the tour guide being Tibetan. She was very knowledgeable and arranged our visits to the monestaries and temples at the best times with fewest tourist. All in all a very good trip.

Best regards

Mads Baandrup

Hello Tracy,

you asked me for a review of our Yangtze cruise.

Over all it was a very nice tour. Especially the staff was

friendly and very helpful. The cleanliness in the cabin was very good.

Unfortunately, the pool was in the cellar of the ship and cost extra, which is unusual for a 5 star ship.

Also you could not relax on the sun deck in swimwear. This seems to be a common practice in China and is outside the scope of your influence

The land excursions were well organized and very informative.

Thanks again for the beautiful tour and a heartfelt thanks to the crew

Best regards

Klaus

Hi Tracy,

The trip into Tibet was wonderful. I'm currently in southern China enjoying the Li river. I will leave China probably around the 18th and go to Bangladesh and then back over to India.

Saul

Greetings Tracy,

I had a great time and the arrangements you made were perfect. The cruise staff were absolutely amazing! They made me feel like royalty. Seeing that I was the only foreigner and the only English speaking guest on the boat, it made it a very interesting journey. Gracie, the river guide was incredibly kind and helpful. She took care of me and made sure I knew about everything. Thanks for a great trip!

Traci Mohamed

Hi Tracy,

Attached are several photos from our trip for your use. We have many more photos. If there is a specific type of photo you are looking for please let me know.  Also, go ahead and send me the link you would like me to use for trip advisor.

Warm regards,

Mark

The following pictures were shared by Mark.

Mark's Family had a panda volunteer tour in Dujiangyan Panda Base

Hi Tracy,

Here are some photos from the cruise.

The files are too large to send all in one email so I will send a few emails with photos.

These photos are of the executive lounge which we could access with the upgraded room, the executive suite, the view looking down from the top of the stairs and the sundeck of the ship.

Megan

Hi Tracy,

We would be happy to share our panda tour experience.

I will provide you photos when we return from china on Saturday. We all really enjoyed volunteering and getting a close up experience with the pandas.  So far it has been the best part of our trip to china which has included many great experiences.  We were very pleased with our tour guide, Eben. He was very informative and helpful. 

I would not hesitate to use China Discovery in the future.

Thank you,

Mark

Dear Tracy,

Thanks for the email.

Ever thing was super and perfectly arranged.

Your tour guides, all plans, timings, food... were amazing.

Words are not enough to write about your care, support and follow up.

We were all very happy about your professional job.

I will be more thank happy to officially write my review anywhere you want.

Dr. Fariborz

Hi Tracy,

I'm very good thank you.

The cruise was beautiful and very relaxing. We upgraded to the executive suite and enjoyed the use of the executive lounge. Our room was very clean and spacious with excellent views. We also upgraded the restaurant which allowed us our own private table, a quieter restaurant (around 60 people) and we were told better food. Staff were mostly very pleasant and attentive.

While we enjoyed the cruise very much, we had some trouble with food. As I have mentioned, Judy is a vegetarian (no meat or seafood) and Kurtz and I only eat chicken. We were asked for our dietary requirements and informed staff, however staff were not accommodating of our dietary requirements and most of the time we didn't have much food to choose from. I think it would be worthwhile telling other westerners or people with dietary requirements that the food is very much designed for Chinese people (a lot of the food eaten in China is very rarely seen or eaten in western countries).

Despite the trouble with food, the cruise was fantastic and we would highly recommend it to others.

We are going home in just over a week and I will definitely send you some photos soon after.

Kind regards,

Megan

Dear Tracy.

We were really honored to have visited such an important person's tomb. It is more of a symbolic thing for us to honour such people and have visited such tombs also in Egypt, Mexico and elsewhere. 

For example. Likewise the valley of the kings in Egypt, where we are allowed to enter selected tombs for a fee, that creates massive tourism opportunities and interest which in turn funds scientific exploration and conservation. They lined the walls with glass to protect murials.

Helen has amongst other studied museology and have also worked at restoration of key south african historical sites incl groot constantia. We realise that protection of these sites are of immense and utmost national importance. But we sincerely do hope that in future some of these pyramid tomb sites can be developed and made accessible for tourism to promote history and knowledge. 

We are indeed honored to experience this tour and are really enjoying it. Kimmy is an excellent tour guide.

Regards

Hugo

Hello Tracy

We got yesterday night Madrid after spending a few days in Beijing.

China is a great country and we were delighted to spend fourteen days there. The cruise was de best part of our trip and we enjoyed a lot. Landscape of three Gorges is one the most wonderful places we ever visited in our lives and Dam of Yangtze is amazing. All crew members were nice and guides on shore excursions provided us valuable information about everthing we visited. They teached us few words and songs in Chinese and a lot knowledge about your traditions and way of living.

Thank a lot for helping us making this trip possible with all your help and advices.

Attached you have a picture of us shipping

Best regards

Cristina & Elena

The following picture was shared by Cristina & Elena.

Yangtze River Cruise Tour of Cristina & Elena

Dear Tracy,

Hope all is good at your side.

It was a great day thank you. Now I'm back home to egypt.

Here you go the answers.

1) Yes travel consultant was fast and helpful

2) The tour guide was great, very helpful, making sure I'm enjoying the day, explaining details, taking lots of photos

3) Yes will recommend the company

Many thanks,

Nazly