Travel Guide and Driver Service Reviews - What Our Customers Say about China Discovery Service

Hi Mr Wang,

Thanks! I had a weekend away to Xi’an, China to celebrate my birthday. It was an exciting weekend and it was certainly something off the beaten trail for most of my friends. The itinerary you have suggested provided good coverage of the city’s rich history. From the fascinating Terracotta Army to the City Walls to the sacred Mount Hua, to the Muslim Quarter to the Drum & Bell Towers, there’s an interesting story from every historical era in Xi’an. I managed to hike up Mount Hua from North Peak to West Peak, but I didn’t get to do the dangerous plank walk as it was closed.

The hotel Eastern House was very accessible too with food places within steps and its proximity to the Drum Tower is a plus. The room was very clean and comfortable.

At this point, I have to quickly mention our amazing tour guide Betty Jiao Yan who was assigned to us as part of our private tour package. She made our time feel so very special and I wonder if Xi'an would have been as awesome without her. She had such a positive and caring nature and when we had to say goodbye, we felt very sad. It was strange to miss a guide after only knowing her for 5 days! Luckily we still keep in touch on WeChat. Our driver Mr Ma was very polite, punctual and accommodating, making our travel a pleasant experience

Anne

Hi Rita,

In response to your enquiries, we had a wonderful experience with the tour arrangements in both Guilin and Yangshuo. Both the tour guide and driver were very professional and handled the arrangements well.

I am surely recommending any friends or relatives who are interested in travelling to China in future to use China Discovery. Also, will be looking at other destinations for ourselves too.

Thanks once again for the wonderful experience.

Kwan

Hi Rita,

Tour arrangement goes accordingly. We have completed as per itinerary. The local tour guide & driver did a great job. Tour guide (Jim)/Driver (Lu) - Wulong/ Fairy Mountain tours express their further service by sending us to have dinner at downtown as our Hotel in Fairy Mountain is out of the way. Tour guide in Zhangjiajie (David) are very knowledgeable and polite. Lastly, thanks to you (Tour consultant), who has try your best to monitor our train arrangement when our berth are not together. Wulong to Zhangjiajie and Zhangjiajie to chongqing. you managed to get us together (with my hubby) on last min. We really appreciate it.

Jessie

Hi Leo,

We were very satisfied with all your arrangements & your drivers & guides. You have shown that you are totally reliable & responsive to all our requests, & a real asset to your company !

We are tempted to explore further into China & we will definitely be using your services again in the future.

Catherine

Dear Leo,

Thank you for your postcard, elegant gifts (chopsticks) and setting up a hassle free travel for the group.

Attaching a couple of photos as promised from the previous email feedback request. Let me know if you need any specific pictures (there are too many to choose) :)

Everything was well arranged, orderly and relaxing. We specifically love the lunch at Wenshufang and Qiang village, relaxing hot spring at Le Meridien, the breathtaking scenery at Bipenggou, and the spectacular culture opera show!

The sky view from Hilton Canopy over Tianfu Square was also magnificent.

The website on China Discoveries is so informative together with Ellen's tips and suggestions, we can venture to some places outside of our itinerary during free time, covering some of the interesting uniqueness at the locality.

The driver, Da ge and Ellen our group only had praises. There were no negative comments from me and the group.

We hope to work with you on our next year end ski trip, to Zhangjiakou.

Meanwhile, we wish you and your family a HAppy Festive Holiday! Take Care! Thank YOU!

Edward

Hi Tracy,

My knee is fine

Almost like a miracle.Doctor is amazing.This is a feedback from the entire trip

First of all you are awesome

The guide: Sophie is 8.5/10, Daisy 10/10,Athien 8.5/10,Sandy 8.5/10

Driver: kunming 9/10, Dali Lijiang shangrila 9/10 but I would give him 10/10 because he went all out to help with my knee

Definitely will be back next year with china discovery. Thanks again for all the extra help.Really appreciate it. You and the people make china discovery a great company .

Willie

Hi Tracy,

The trip was really wonderful. The guide David has been very nice. He is very knowledgeable about the local history and whereabouts, speaking good English. He has also been patient with the slow pace our family needs to walk. He has also happy to offer assistance, especially when one of the members of the group had forgotten her bag in the hotel room after checkout.

The driver has also been great. He drove safely and efficiently. He was also helpful in arranging luggages in the car.

Overall, I am very impressed with the trip. Thanks a lot for your organisation and arrangement.

Bernard

Hi Rita,

I am very satisfied with your arrangement of my tour in Hangzhou The tour guides and the transportation are done professionally. I definitely will recommend your services to others. Your service is excellent and I don’t see any need for improvement. Thank you very much for your good work. Wish you a Merry Christmas and a Happy New Year.

George

Dear Tracy,

I would like to thank you for arranging this trip which was truly appreciated. The services provided were excellent. All the guides and drivers were very professional and helpful. The Century Victory cruise can be rated top of the line. Will ask you to book our next trip in China again.

Best regards

Yu

Hi April,

This is our feedback of the trip.

Beautiful and memorable trip to Zhangjiajie and Fenghuang with tour arrangement by April Zou from China Discovery!

We just returned from our family trip to Hunan. Our tour arrangement by April Zou from China Discovery was absolutely wonderful. It all went smoothly and safely. April was really professional and she communicated promptly and was always available and meticulous with the details. The schedule was all followed through very smoothly with no disruptions. She even helped in liaising to help my son locate his lost bag from the rail station lost and found. The tour guide David Niebai (nickname “Nearby”)and driver Xiaoluo for our Zhangjiajie and Fenghuang tour were really very experienced and professional. David was very knowledgeable and very helpful and made our tour a comfortable and comprehensive one. His recommendations on the scenic spots as well as food were great. We had a beautiful experience seeing different sights and sceneries, trying new adventures and tasting interesting and delicious food. The driver was attentive and careful in driving and very experienced. Both tour guide and driver were non-smoking as well as the car which was rather new and smoke-free which exactly met our request. Everything was in good timing and to add to that, thank God, the weather was great and since it is not peak season, there were no crowds. Really thankful for this joy-filled memorable trip with China Discovery.

Joanna

Hi Jack.

A very big THANK YOU to you and your team for the excellent arrangements you made for me and my husband's vacation in Guangzhou and Guilin.

Everything went smoothly with totally no glitches - the prompt pickup and dropoff at the airport and train station, the beautiful hotels that you booked for us with hassle-free check-in/check-out service, the visits to the interesting tourist attractions, the great lunches (portions are huge!), our first ride on the HSR and the therapeutic cruises along Pearl River and Li River.

Thumbs up to the professional and superb service offered by our driver 江羿师傅 and tour guide 江智玲小姐.

江师傅 is a safe driver. He is always early when picking us up and offers very good suggestions of places to shop and eat. 江小姐 is friendly and approachable and extremely knowledgeable. They both took very good care of me and my husband.

Will definitely book your services again when we next visit China.

With warmest regards

Yvonne

Hi Leo,

My Summary Comments:-

I must admit it is good fortune to be able to work with Leo to plan and arrange a short tour of preferred sights which I have not done before or to revisit from my previous visits around the Guilin area. Leo’s unfailing promptness to respond to my impromptu emailed enquiries and queries is commendable and helpful to effortlessly facilitate a fulfilling itinerary.

I have now completed a comfortable and absolutely satisfying three days trip with helpful and friendly guides and drivers and comfortable transport together with pleasant hotels accommodations.

Thank you Leo and also to your Chengdu Bamboo International Tours Co.Ltd.

Sum

Hi Rita!

We thoroughly enjoyed our Beijing and Datong trips arranged by you! Both the drivers and guides are good. The cars are clean and do not smell of cigarette smoke. The guides for Beijing, Jamie and Datong, Miller are friendly, interesting and very knowledgeable. We can feel their passion and pride for their jobs.

The tour arrangements was smooth and of course, I'll strongly recommend ChinaDiscovery to my friends and family should anyone need a guided tour within China! Thank you for your help!

Li Chin

Hi Leo,

Thanks for arranging a great trip. The places visited and time spent in each city was just right. The guides and drivers were excellent. The train arrangement was just as expected. We highly recommend this itinerary for anyone who is looking to experience Uighur food and culture.

Suat

Hi Tracy

Hotel- we loved the size of rooms, swimming pool and staff were very friendly

Driver- very smooth driving

Guide- very knowledgeable! 1 small thing I have to criticise is his photo taking technique is not that good.

We enjoyed of course Terracotta Army but kids really enjoyed making terracotta! Really good experience!

Schedule was perfect!

Finally thank you for organising perfect holiday!

Aya

Hi Tracy

Sorry for my late reply. I am now back in Hong Kong.

I am very impressed by your efficient arrangement of the tour, where the essence of Yuntai Mountain has been shown during the tour. Many thanks for this.

The tour guide Jimmy has been very great. He has very good knowledge of the Chinese history and local culture. He also has a good command of English. He has also shown me a very good restaurant at Yuntai Mountain where I had lunch. I would like to thank his great efforts in accompanying me throughout the tour, walking the trails in Yuntai Mountain, and showing me the various spots of interest in the scenic area.

The driver Duan (hope I have not mis-spelt his name) has been great too. Very punctual for the pickup, and I would also like to thank him for his safe and efficient driving.

Overall, I am very impressed. Hopefully I will have another opportunity to have another tour arranged by China Discovery.

Thanks

Best

Bernard

Hi Tracy

We are at the airport now. We had a great time. Tibet is truly a unique place. Everything was great. Our guide was very patient with us and knowledgeable. We are very happy with him. The driver was also nice. Always smiling. Just driving a bit too fast in the mountains. Though after we asked him he was much better.

Hotel location is perfect. Just beds are a bit too hard. Beside that really everything was great. Also we think the way the tour was planned was perfect.

Roy

Hello Leo,

For the guides all were great. Knowledgeable and helpful. One snag was our flight from Urumuji guide misread the flight we were to be on . I told her the correct one but we were directed to an earlier one Ted 8.25 instead of 9.55. Small matter. We just had to check out very early . Most highly recommended. Drivers were fine, patient and know their routes.

Sights were interesting and well arranged. Lunch mist did they best to meet to our requests. Hotels all ok. Grand Mercure was the best.Kashgar’s if it was one of the best was very chaotic especially at breakfast time.

That’s all.

Regards,

Ms Ong

Hi Wonder,

thanks, the trip was really nice! Jerry & our driver were super and the sights were great, too!

A big thank you for the good organization to you, too!

Best regards,

Buntha

Hello Wonder,

I am very well - very refreshed after the trip to China. Hope all is well with you.

Of course, please see my feedback below. Also attaching some photos for you as well. Happy for you to share these on your websites too.

Thank you once again for making the necessary arrangements for the trip. We hope to visit China again soon!

Best regards,

Jasmine

Hi Tracy,

We thoroughly enjoyed our trip to Xinjiang. Almost every hotel exceeded our expectations. Wenwen even had her own room in two hotels.

Hemu village is a performance of the local community with light refreshments provided, not a home visit.

Karamay was having a sandstorm when we arrived so we did a drive through some Yardangs using the van so we didn’t see the famous formations.

Enjoyed the trailer at Sayram Lake but the weather was cold and rainy the night we arrived which limited our chances of seeing the Milky Way.

I will try and attach some photos to this email of the Potala palace, Lhasa street scene, Jokhang temple and monks at Drepung Monastery.

We had fun at the attractions at the Grand Canyon on our last day.

The weather again prevented us from going through the mountains. The pass was actually closed.

The driver 王师傅 was excellent, becoming part of our group. Always getting us snacks and fruit and joining in on our conversations

Our guide, Ayisha, was great. Given she is of the local Muslim community, her insights were invaluable in providing us with first hand knowledge and experience of what being a minority in Xinjiang is like. Plus she could speak several different languages prominent in the area.

Bob

Hi,

Thank you for making all the arrangements for my family! We all had a wonderful time exploring Sichuan. All the guides are very professional and helpful, and the drivers are all very safe.

Zhiying

Dear Mr. Wang,

My trip was excellent and perfectly organised. Travel consultant was prompt in replying to my emails and patient enough to answer all my questions. Whole trip just happened exactly as per itinerary shared in advance. Tour guide was excellent, speaking fluent English, with excellent knowledge of the sites visited and able to give detailed explanations on all of my questions. Driver was very professional, his driving during the entire trip was pleasant despite heavy traffic through XiAn city.

Velimir

Zeva,

Visits were very well organized including flexibility according to the weather and our requests. All hotels were great and at good location. The twin bedroom has 2 big beds, which made it even more compartable. We had some of our favorite meals in China. Good job Linda! Always smiling and energetic. She took care of us and listended well to our quests. Amazing! Great knowledge of history and culture. Great cars as well. Very comfortable. Special thanks to the driver who took us to Fengdu. Very calm and professional.

Paola

Hi Rita,

I would like to thank you and your team for a wonderful time in China. Jeff and Jessica were great tour guides and provided us with enjoyable experiences. One recommendation would be to provide a little more information for the overnight experience when staying on the mountain. A brief explanation that a small backpack with a few items for the overnight would be helpful in preparing for the mountain.

The hotel accommodations were excellent and the drivers were professional and timely.

Shanghai: We met Jeff in the morning and planned to visit the Yu Garden but it was not open because of scheduled maintenance on Mondays. We were able to visit the Yuyan Bazar and the Jade Buddha Temple. Jeff assisted us in the purchase of an item at the bazar. Jeff treated us for drinks at Starbucks for compensation for not being able to visit the garden. Walking on Nanjing Road and the Bund was a great experience. In the evening Jeff took us for our evening river cruise and were amazed with the lights displayed on the buildings throughout the cruise.

Huangshan: Even though it rained most of our time on the mountain we were able to have spectacular views when the sun peeked through the clouds. The walking experience on the paths were phenomenal and provided stunning views. Jessica was fantastic as our guide throughout this portion of our trip. She checked in with us to ensure we had everything we needed and also helped us with questions about the hotel and dinner. She escorted us into the train station and ensured we were at the correct gate. She was absolutely lovely.

I would like to thank you for your input and guidance in preparing for an amazing experience in China.

We would highly recommend China Discovery to anyone.

I have attached a few pictures.

Steve

Hi Wonder,

Please do thank the guides and driver for an absolutely wonderful tour! Joe was so knowledgeable and Shane was just outstanding today. I felt so genuinely cared for. Thank you again for understanding and trying so hard to help with Erika's train etc. Really appreciate it!

Tina

Hi Rita,

Please know I enjoyed both your guides. They had different strengths but both made me feel welcome, taken care of, and satisfied.

I have already recommended your service to a woman I met in Kunming

Thanks

Karen

Dear Zeva,

We had a wonderful time in Beijing as well! Besides the rainy days and hot day we enjoyed the tour. It was a very well planned tour and very interesting! My favorite was the Forbidden city!

Linda as a great guide, knowledgeable and understanding as I was traveling with teenagers. She was also very happy to help with other thinks like dinner reservations and other recommendations. Very nice!

Now we are looking forward to Beijing!

Thank you very much for the treats and additional items for the tour. The lama temple was worth visiting and we enjoyed the boat ride at the summer palace.

I am glad we came early as the Air Asia checkin line was extremely long and disorganized. We just made it to the gate on time for boarding!

Thanks again!

Giovanna

Hi Leo,

Thank your for arranging.

Generally the trip is good. Minus the hot weather :)

The tour guide and driver gives good service.

Carmen

Hello Zeva,

We enjoyed our first visit to Xi’an and Bruce was wonderful! Very knowledgeable, enthusiastic and his English was great! We also very much appreciated the driver and the good car with air conditioning, as it was extremely hot!!

Now we are looking forward to Beijing!

Giovanna

Hello Wing,

Greetings from Japan. We had a wonderful and enjoyable adventure in Beijing and Hong Kong. Maggie and Jin (driver) were generous and extraordinarily considerate and kind. I hope to revisit Shanghai and will definitely let you know. I will apply for a visa next time. Thanks for all of your help along the way. If you have a format for feedback, please send me it. All the best, Steve.

Steve

Hi Leo,

I am quite happy with the Luoyang trip. Guide & Driver are all friendly & enthusiastic. Joe is professional & helpful.

I will come back (maybe in autumn) for the Yungang Grottoes. Once I fix my schedule, will ask for your help.

Thanks & Best Regards,

Listyani

Wonder,

My parents enjoyed it very much thank you! Haven’t heard the details though because I haven’t met them yet.

Kim

Hi Leo,

All in all I want to say that the trip was really nice and well organized.

Guides very professional, Lily as well as Cathy shared a lot of useful information for the various tourist spots.

The program was very tight and fully packed with beautiful spots, so it was a little stressful sometimes.

But actually we wanted it this way, so for us it was ok. During the long drives and train rides we usually slept and recovered.

So, depending of the purpose of the trip, which was to get to know as many places as possible, it was perfect.

Looking forward to the next trip organized with you!

Take Care

Bjoern

Dear Vivian,

I am at a loss for words to express the immense joy I experienced on this extraordinary trip, encompassing the enchanting destinations of Beijing and Guilin. From start to finish, the journey was an absolute triumph, leaving me with a profound sense of fulfillment. I am delighted to affirm that the trip was an unparalleled success, achieving a flawless 100% rating in every aspect. Your exceptional skills as a trip organizer shone through, as you stood by our side until the very last moment, ensuring a seamless and unforgettable experience. I am truly grateful for your unwavering dedication.

Please convey my heartfelt appreciation to Smaily for her exceptional work. She went above and beyond to make every moment memorable, and her efforts were truly outstanding. Her profound knowledge, unwavering commitment, and tireless efforts to showcase the very best of each destination made the entire trip an absolute delight. Without a doubt, she deserves the highest accolades and recognition.

I must also commend the driver, whose gentle and respectful demeanor added a touch of grace to our journey.

Reflecting on the overall two weeks in China, I am filled with an overwhelming sense of awe and wonder. The meticulous planning and flawless execution by China Discovery Tour left an indelible mark, and it is without a doubt that you, Vivian, were the shining star behind it all.

With deepest gratitude,

Mohammed

Hello, Vivien!

Thank you very much for the tour!!! We're really grateful to you, the guide and the driver.

We finally got home safe though already early in the morning. Thank you again for organizing this wonderful journey for us!

Katya

Tracy,

The tour has finished. I am very happy with the guide/driver. He us patient, knowledgeable, fast, and has very good friendly relationships with many people

Later this year I would like to take additional tours in Western China with your agency. Please, send me a link to what rours are available and where.

Ilia

Hi Tracy,

It was very good.

Kai is a very very good guide, I just can strongly recommend him!

And Mister Fan, the driver, also did a very good job, all the pickup service was very smooth.

And so do you, because you helped me with everything so good.

Hello Wing,

The tour was excellent. Timo and Zhou were excellent guides and drivers.

1. Without hesitation we would recommend your company.

2. Your service was exceptional.

3. We are already planning to visit Inner Mongolia later this year. We’ll be in touch. Thanks Dave and Debbie

Hello Tracy, dear China discovery team,

1. My travel consultant, Tracy, was very fast and patient and very kind to answer my questions.

2. The arrangements have been done, in the way we prefered, to our satisfaction.

3. Yes, I would recommend your service to friends.

4. General opinion is that it is quite expensive to book a tour, but it is also worth it. Specially for foreigners who don't speak or read Chinese language. China discovery did a good job to arrange things in a proper and convenient way, listening to clients wishes.

5. No Suggestions

6. You are allowed to use my comments and pictures.

Kind regards

Hi Wonder,

Yes, it was a little unfortunate. But Jack handled it very well, he gave us good advice re how to navigate the Forbidden City, and met us at the Exit Gate. The lunch was very welcomed and we appreciate the gesture.

Heading home shortly. The trip was excellent. Jack and are driver were superb.

I definitely will leave good reviews. Ellen was also a very professional, kind and knowledgeable guide, I couldn't have wished for a better one.

Many thanks for arranging the trip, we will recommend it to family and friends.

Kind regards,

Hi Jack

Hotel was perfect, which I also wrote you earlier - just the kind of place, we wanted. With charming atmosphere, friendly staff, lovely location in the hutongs and varied breakfast buffet

Our guide - Kai - was like a walking encyclopedia ;) His knowledge about Beijing and Chinese history in general was almost overwhelming. So, a little advice to Kai would be to let go of his role as lecturer and allow for a bit more conversation and dialogue. Otherwise, it can be difficult to take all the information in if you are not allowed to talk about it Lastly, our driver, Mr Gin, was always on time and a very responsible driver.

The amount of time spent at the different sights was also well planned. Except we could have spent more time at the Summer Palace

Hi Jack,

Thank for our trip. Well organised. Driver & guide were super ! We have been lucky to have a sunny weather and the lantern festival! And not toooooo cold, only if you compare to the week before !

Helene

Hi Rita,

everything is very well happening today, it's a fabulous day we are now on the return to town, it's perfect The driver and the guide are very good.

Frederic

Vivien,

Good morning! Yes-everything fine. Yesterday it was wonderful-nice weather! The Hilton is a nice hotel. Staff can speak limited English-but they are very helpful. Rooms are a bit noisy because walls are thin.

Natascha

Dear Echo,

First of all we want to share with you that has been an amazing trip, one that we will not forget. We definitely loved it! Going into detail: :

• Guide: Gary was outstanding, he had a very positive attitude and he had never lost the smile although travelling with kids can be challenging. He was willing to help beyond his responsability, flexible when needed and passionate about his job. Simon, was a good guide and help us when asked for his support although it was a bit difficult to understand. The only thing that it could be improved was that when we went to Dunhuang for the private dinner in the desert, nobody spoke english there and Simon didn't come with us so it was a bit difficult in the beginning.

• Driver: He was good and drive very safely.

• Hotel: Generally speaking all the hotels were ok but the hotel in Dunhuang was not really what we understand as a 5 star hotel (breakfast was very chinese, no decent coffee, issue with the heating, no english,...). Hotel in Jiayuguan was very good although the rooms were a bit small. Hotel in Zhangye was very good, they had a lot of details (our family room was customize for kids, little presents every day in the room, dinner was very nice and they had the best coffee of the 3 hotels in the breakfast, they try to speak in english).

• Hotel: Generally speaking all the hotels were ok but the hotel in Dunhuang was not really what we understand as a 5 star hotel (breakfast was very chinese, no decent coffee, issue with the heating, no english,...). Hotel in Jiayuguan was very good although the rooms were a bit small. Hotel in Zhangye was very good, they had a lot of details (our family room was customize for kids, little presents every day in the room, dinner was very nice and they had the best coffee of the 3 hotels in the breakfast, they try to speak in english).

• Hotel: Generally speaking all the hotels were ok but the hotel in Dunhuang was not really what we understand as a 5 star hotel (breakfast was very chinese, no decent coffee, issue with the heating, no english,...). Hotel in Jiayuguan was very good although the rooms were a bit small. Hotel in Zhangye was very good, they had a lot of details (our family room was customize for kids, little presents every day in the room, dinner was very nice and they had the best coffee of the 3 hotels in the breakfast, they try to speak in english).

Cristina

Dear Vivien,

Please let me give you more detailed feedback on the Silk Road trip:

1) Driver in Xining was outstanding, very attentive and also supported for check-in etc. So definitely recommend for future. The driver for the second part was also very polite and a very calm driver.
2) Guides:
a. Shawo was very knowledgeable and could provide lots of information. Probably based on her professional background working in university.
b. Lisa was very passionate about her job and anyone who wants to know details about Chinese culture should go with her.
c. Andy was from my pov the least engaged guide. For logistics he organized everything well and no problems. For the cultural parts he could provide information, but I personally did not perceive him as too motivated or passionate about guiding. So for groups who just want the logistics done, he’s fine. He did share some personal insights on how Dunhuang changed from his childhood to now which was super interesting.
d. English level of all guides was soso.

3) The Badain desert was my personal highlight extremely impressive nature and really great Jeep drive through the desert! Our Jeep driver was the best, I would always recommend him again for further tours! Second highlight were the rainbow mountains both for sunset as well as sunrise in the morning. To make this happen, the Kaoshan tents are necessary as it is so close by walking distance.

4) The national geologic parks were also interesting ad the nature was different in different spots, a guide who has more geologic knowledge would have been desirable.

5) Mati Temple was way too crowded. Dunhuang desert was also very touristy and crowded, so not the scenery I would have wished for.

6) Hotels were very good standard, I was actually surprised of the level offered!!! In Jiayuguan a bit dirty, but overall good. I did not like the mongol yurt in the Badain desert though, if it is basic standard, I would have wished it to be less touristy, but it was yurts, yes, but all else was just mass tourism. Something I know now I just have to accept. I had hoped for a remote small local touch experience, which it definitely wasn’t. Also, there was a group partying with loud music and fireworks in the morning. So I would prefer a hotel (and I now learnt it even exists) in the desert as the local experience is not given anyways.

Norma

Good morning Leo,

yes, my trip was great, I had a great time. The guide and the driver were both very nice and very cool. The guide had lots of knowledge, she said a lot of things to me that I didn’t know. I’m hoping to plan a trip to Xian later this year so definitely be messaging you again. I totally enjoyed the trip they were both very very gracious and very cool.

The sites we went to see I was very happy for that time frame going early was better consumers less people and we gotta walk through everything pretty quickly and get everything done that we needed or I want to get done pretty quickly so it was also very very helpful and are going to chairman chair was a guide that can get through the lines are very very good very helpful，so really enjoyed I like everything that we did it was very much what iwanted so thank you guys again.

Inga

Hey Wonder,

Sorry for the late reply but the trip was awesome for us! I think we both had a good time. The only thing I wish that maybe was different was the grasslands, we thought we’d see more sparse land rather than an organized villa kind of thing. Otherwise the rest of the trip was great, our driver was awesome and timely and Herry was also super sweet and got everything organized perfectly for us! We really got to know him. Thanks!

A friend of mine wants to book Inner Mongolia, so I’d like to share your contact. Can you add me back?

Aleia

Hi Vivien,

赵先生很周到。 (Driver in Chengdu)

May was a great guide. She got us incredible access to the pandas, she was flexible in accommodating our wishes, she chose a perfect place to eat on the last day, and she was very enthusiastic about Buddhism.

We'll send you our full feedback on Guilin as soon as we get to Zhangjiajie. So far, the Li An hotel, and especially the Caledon room, was SPECTACULAR!

感谢您帮我们安排这次去旅游！回家了我们继续想到那些好日子，好玩的时刻。

Adam

Good afternoon, Vivien!

We had a great trip to Ningxia (Yinchuan and Zhongwei). The tour guide, Mavis, was very nice, efficient, and helpful. We appreciated her flexibility about making slight modifications to the schedule based on how my group felt. Sometimes my friends wanted to sleep later because of drinking so much delicious wine the day before, and Mavis helped to make adjustments as needed.

The driver was also very good and safe, which we appreciated.

Attached please find some pictures, including landscapes. It’s beautiful, right?

Thank you for another excellent tour.

Best regards,

Jeffrey

Dear Vivien,

Now at the end of the tour please let us give you a bit of feedback:

• The tour locations and sightseeing fully meet our expectations.

• The hotel accommodations meet our expectations. The locations were chosen very well.

• The tour guides were all very friendly and tried hard to provide good service.

• The lunch arrangements ranged from very satisfying to others just bare minimum to some not good at all. In our case the request for vegan food was not understood by some tour guides and certainly not by the restaurants. They all seem to be surprised by our request? You indicated prior to the trip that vegan food would be “no problem” We were hoping for at least some (vegan) local food which is usual really no problem anywhere in China, but that didn’t happen.

• From the company standpoint a simple request for vegetarian or even vegan food seems to be beyond your capability. The communication in that regard needs to be improved and you need to work on that going forward.

A suggestion from our side: If your local hotel partners cannot provide 4 Star breakfast arrangements (and we understand that) than don’t offer breakfast within the tour package but rather make it optional so that people may go out and find their own food. (specifically for the local brand hotels)

We certainly would have been served much better with that option.

As a summary: We had a wonderful trip with great sites to visit, very good and ambitious tour guides and safe drivers. We would gladly recommend your tours to others without food restrictions.

We would like to thank you for your and everybody involved for the great preparation and flawless execution of this trip. We are very grateful for this wonderful travel experince and with your permission we will contact you again for our future travel planning.

Please take this as a compliment and feel free to share this information with your management and others as you wish.

Respectfully

Paul and Heather

Hello Vivien!

All was great- super trip, very professional, Nick and the driver were extremely friendly and helpful.

Thank you for your service!

All best.

Martyna

Hello Tracy,

Good morning. I completed a form for Aten. He has it, but I can share with you as well. I was very satisfied with the service from you, from him and the driver.

Yes, I did. Shangri-La and Yubeng are very special places. I hope to come back again.

Geoffrey

Hi Zeva,

Greetings from a warm Yangzhou. We have had another wonderful day and said our goodbyes to wonderful guide Alice and great driver Mr. Fu. Mr. Fu drove us safe around and always very helpful. We have been very happy with Alice who have guided us through a lot of lovely sceneries, showing us great places around Guilin and Yangzhou. Finding great food for us and meeting every one of our needs during our holiday. She did her guiding, so we felt very relaxed but still got a lot of information. We would give her our best recommendations. She had forgotten the paper for us to fill in today - therefor this long chat.

We are looking forward to staying here the next three days. Thank you so much for your help - you have been great. We will be ready in the lobby Monday morning at 11 o’clock to leave for the airport. We are - again - super happy to travel with China discovery.

Christina

Hi Wonder,

The trip to Xian and Luoyang was great. It helped us to know what to expect on the long trip and what to prepare. Excellent: drivers, guides & tours. The arrangements were efficient and timings good. We enjoyed the balance between tours and rest. The hotels were good. Only 1 disappointment: we could not keep the entry tickets to the Warriors. Kai explained the reason but I wish we had known. Those tickets were important souvenirs for us so we would have paid to avoid Kai having to use the ticket to claim the expense. Thoughts for the next trip: we will need the guides help to get food for the meals not catered for in the trip. For example, on the river cruise where can we buy food/snacks? Will there be a shop and restaurants on board? Will all the hotels have a kettle to boil water? And finally, could you tell me if any of the hotels have a swimming pool or gym facilities? These are not essential so it's ok if not but we will pack according.

Gillian

Hi Lyn,

Please find hereunder our assessment about our trip in Qinhai:

1. Program: it was well made:

- Qinghai lake and Chaka lake were as expected. We liked them and liked the road trip, with a little disappointment because we were hoping to enjoy the wild nature and instead we had the feeling to be in Disneyland for the two main attractions.

- Kambula Park: beautiful! It was beyond our expectations. We really had the wild nature for ourselves with no tourists and breathtaking landscapes.

- Bingling Cave-temple: fantastic! It was the highlight of our trip. We didn’t expect such a marvelous combination of natural settings and buddhist statues and carvings, It was raining with few tourists. We were soaked to the bones but we enjoyed every moment.

- Visit of Wutun and Longwu monasteries. Wonderful! No tourists. Thanks to the guide who knows the monks in Wutun, we could have a private visit, possibility of taking pictures, explanations of the different paintings and statues,…

- Visit of Ta’er monastery: it is a must! However, because there were so many tourists, many things that we could do in the previous smaller temples were not allowed (taking pictures,…). If I have to choose, I would choose the smaller temples. However, the museum of butter sculptures in Ta’er is extraordinary, much better than the one we visited last year in Labrang.

- Visit of museum of Tibetan medicine and civilization: good. The world longest thangka is really impressive. The other elements of Tibetan art, medicine, utensils, … are interesting.

2. Hotels:

- Wanda hotel in Xining: top hotel. Excellent. The second night with the upgrade to executive floor, it was really good.

- Hotel in Chaka: correct for Chaka. Breakfast: no western food, not even coffee. We are used to western breakfast.

- Hotel in Linxia: correct. Breakfast not too good but better than in Chaka

- Hotel in Xiahe: below our expected standard: room too small, breakfast of bad quality, including the Chinese food!

- Sofitel Xining: top hotel. Excellent!

3. The car: Renault Koleos. A bit old, small and under the standard I expected, but overall correct.

4. The people:

- Driver Han: very helpful, a bit bad tempered sometimes but overall good.

- Guide Lee: excellent. I really like his knowledge of Tibetan culture and religion, he could answer all my questions on any subject (I have a lot and I usually exhaust my guides). His friendship with the monks in Wutun was great. He is definitely one of the best guides I ever had!

Conclusion: I am very satisfied with your arrangement.

Best regards

Andre

Hello Rita,

Hope you had a good weekend.

Well, my time here has come to an end and I have had "THE" most amazing trip; and seen so many wonderful things in China that I would never have been able to do without your help. The itinerary that you put together for me was perfect and fantastic. Thank you so so much. Every hotel was delightfully comfortable and just right after each full and busy day. The breakfasts were delicious and catered for many different tastes.

The guides and drivers were all increadible. So obliging and flexable....willing and able to meet our every need, politely, patiently and professionally.

I will strongly recommend China Discovery as a tour agency of choice.

Many, many thanks; wishing you only the best throughout this difficult COVID period and the future.

Warmest Regards

Ceresa

Hi Lyn,

Sorry for my super late reply, but tomorrow we are leaving again, so I was and I am busy unpacking and repacking. Our trip in Inner Mongolia went very well and we are satisfied of the service provided.

The driver and the guide were kind and professional. For us it was the first time we travelled with an organised tour and a tour guide and the experience has been very positive. So, for sure we'll do it again in the future.

Thank you for your support and have a nice weekend!

Sara

Hi Riley,

And I like our guide and driver so much. Very nice, helpful and cool people.

And by the way – we have the best guides and driver! The most important part is not only that they conduct themselves professionally, but as very kind human beings.

David

Hi Riley

Thanks again for your help with booking our trip to Chengdu, we had a lovely time!

Everything was very well organised. The airport transfers and drivers for the rest of the weekend were always punctual and helpful. 

The hotel was comfortable and although not super modern, the room was plenty big enough and catered for our needs. The kitchen was also useful. Breakfast at the hotel was good with enough choice and staff were quite helpful. The location of the hotel worked pretty well for us too.

Our tour guide Jane was lovely. She was very patient and helpful with our two young daughters, particularly the older one who asked her lots of questions! She was helpful in buying our tickets and ensuring that we were able to navigate the city and its sights. 

All in all we had a very good trip and would recommend China Discovery to others.

Thanks and hope this helps

Lindsay

Dear Riley,

Thank you! I was confused. Glad it’s all taken care of. Jenny is a great guide and Hui a great driver. We are enjoying our time here. Just wished we had an extra few days. Lots to see!

Thanks Leo for organising this trip. We had good time;

Huangshan: we loved the place but felt sad that this was not the right season for it.. So while booking you can just inform us on the same.. I had checked the weather before going, I knew it was raining but I thought it like shenyang rain.. Light.. Not that heavy.. So if possible just give an info on that to people..

Driver and vehicle: good

Guide: very good

Hangzhou: good place.

Driver: very rude. Not even accommodating a small requirement of stopping at a supermarket.

Guide:Very good.

Shanghai and around: good

Driver: Kind and helpful.

Guide: very friendly, helpful and good.. Appreciate that she helped us for booking food online..

Guides were supportive at all places.. Thank you!! But again a feedback for your company: Try being little flexible when you are doing a customized trip. Customized trip is not just booking hotels or car. Clients need more flexibility in terms of everything when we know we are paying more than just for the trip expense

Hi Rita,

Fabulous trip to Zhangjiajie. Thank you so much for organising a brilliant itinerary. We loved everything. Our guide Lily was exceptionally good. I would recommend using her again. The driver also excellent.

Hi Jack,

It was awesome! You guys are very organized and Shirley and Mr. Wang were incredible! Thank you so much. I appreciate all of you.

Hi Tracy,

It was good. Bruce was knowledgeable and helpful. Car was good and the driver was driving safe. Terracotta Army was a great experience. We also went to the Han yangling. That was ok but no must-see. Thanks

Good morning Jack,

Lee was excellent. Very personable, very professional. Your drivers were very good. The pace of the trip was good. We enjoyed seeing both reconstructed and old wall. It gave us a much better appreciation of the work to not only to build but to maintain as well .We would caution that knowing in advance what sections of the wall are closed would be helpful. The second day it seemed we spent more time hiking in the brush than visiting the wall itself. Plenty of water and bathroom breaks were offered. Li was very knowledgeable about the wall and history. He gave us information in the van and allowed us to enjoy the wall without interruptions. Great job on his part The water town hotel was very enjoyable. The room was clean, air conditioner, and felt traditional but clean and new. Li did a great job of preparing us and getting us through the security points at the square. The local farmhouse restaurants were decent and the people very kind.

Xi'An: Tomi was good. He had a less engaging tour so our interaction with him was less but still enjoyable. He accommodated our request to spend time with friends that were in the area as well.Muslim street was very small and not as unique as I thought it would be.The bike ride along the city wall enjoyable. Better first thing in the morning or late afternoon. It would have been too hot for a mid-day visit.We stayed at the W in Xi'An. Great place to stay. I would visit that property again. We ate dinner at a new Turkish restaurant called The Chill right outside the hotel. Would recommend.Warriors was amazing. Tomi's knowledge very much appreciated. We were two and half hours early to the airport so timing was a bit off.All said, we would definitely use China Discovery again.

Hi Leo,

Thanks for your email and apologies for not getting back to your earlier but its been a busy return to Beijing.

Verity and I were extremely happy with our tour with Bree. She and the driver went above and beyond waiting for us at the airport until the early hours of the morning as our flight was delayed.

In relation to Bree, she was a great guide. She obviously knew her stuff, was friendly and expertly navigated us around the sites. What we really appreciated was Bree taking us to places that were a little bit out of the way to take us away from the crowds so we could experience the spectacular scenery and views without too many people around us.

In relation to the tour and the schedule, we were really happy with the places on the itinerary and the time we were able to spend at each. Throughout the trip we did not feel rushed nor that we had too much time at any place and were really happy with being able to walk around some really beautiful places.

The choice was hotel was good as it meant we were close to the park which meant less driving in the morning and we were happy with the room.

In addition, the support we received prior to and during the trip from you and Bree was greatly appreciated. We have already passed on the details for the tour and your company to several friends of ours and we are already looking at when we could reschedule our Huangshan trip.

In relation to the Huangshan trip, we were wondering how much notice you need before booking? For example, if we decided on a Monday to do the trip, could we start it on the Friday of that week? We recognise that you require time to lock in hotel bookings, guides, tickets etc. but were wondering how much time was required.

Thanks once again for all your help.

Cheers

Marko

Hey Rita,

I have arrived back in Wuxi and heading back to Suzhou now. Thank you for arranging another great trip. The weekend was very enjoyable. The guide, Nick, was friendly and helpful as was the driver, Mr Tang. The hotel was nice, very comfortable and clean. I really enjoyed Xiamen.

Dear Echo 

Sorry for my late reply but I passed the evaluation form to Johanna, did you get it? We love Yi De hotel very much including its restaurant. Johanna and the driver are very nice and helpful too.

Now my husband and I are planning for the next trip and we would like to seek your help also ~ private tour for two, Zhangye/Jiayuguan/Dunhuang, for about 5-7 days, during the period between May 18 and May 28, and we will fly from Beijing. I think May is good season for visiting these places? Your thoughts/proposal is highly appreciated.

Thanks and regards

Amanda 

Hi Leo,

Sorry I didn't respond sooner, this has been a busy week! Sylvie and I had a great trip and we agreed the service was excellent. On the boat, all the crew were very helpful, especially Momo and Billy. We really appreciated how well everyone looked after us. The guides we had on the boat and in Zhangjiajie had great English. We really liked that David in Zhangjiajie looked at the weather forcasts to decide what would be the best activity for the day. He knew a lot of less visited areas, which made for a more relaxing and enjoyable visit, even when the park was more crowded. The driver was one of the best I've had in China, though we did have to wait around for him to arrive sometimes. I don't know how much control you have over the boat,but there are a couple suggestions I have.

-On the excursions, it would be helpful to have a translated document of some of the important information about the place. I don't expect an entire spoken translation of everything that is being said, but it would have been nice to have more information at the dam and on the 3 Gorges boat ride, as there was a lot being said in Mandarian and most of it wasn't translated. Just a simple handout, even just using something like Google Translate, would have been nice.

-There were a couple of times another boat docked directly next to ours, which made it impossible to use the balcony or really relax in the room because our "neighbors" were too close and too loud. That's all I can really think of now. Like I said, the service we received was excellent and I would definitely recommend the trip to others. Thanks again!

Hi Wendy,

The driver and the guide are really great, we were really happy with their service.

Hi Echo 

We had a great holiday in Guilin. A place we would like to revisit before leaving China. 

The hotel in Guilin was quite good. Spacious room with a lovely view and a great bar. The breakfast was mostly Chinese, but we still haven’t found a hotel with great western breakfast yet. It was okay - but not amazing.

The hotel in Yangshuo was more simple but the service was good and the surroundings were amazing. I could imagine that it would not be so good if it was colder since the room wasn’t isolated. There was air conditioning/heating so it was okay for this season. I think it will be great in to sit outside by the river in the summertime. 

The guide was nice and friendly and so was the driver. But my husband couldn’t see out of the windows in the car since he is quite tall. So he missed out on the beautiful scenery when we were driving. 

On the Li River Cruise we sat at a 6 persons table - we would have preferred a 4 persons table - but otherwise it was a great trip.

Best regards,

Sanne

Hello Rita. All great thank you. star is a great guide.

No worries at all. It’s an adventure hahaha. Star and Mr Zhou are super nice and they are taking well care of us.

Hi Rita,

It was very good

The driver very good

The guide was awesome

Totally recommended (the whole trip)

Hi Riley,

Amazing. I absolutely loved it

Both hotels were perfect and each of the stops were great

Loved the 4* cruise on Li River

I added Silver cave and the show that evening that Steven helped arrange

We also did the bamboo raft ride on saturday

The driver took as to all the locations. 

There was no 10 mile bus tour. 

On Sunday we went to Banyon Tree park, climbed moon hill and then tried a new location. The cable car. Again I paid Steven to help me get ticket for this.

We did not have time to visit the family farm.

Completely loved every experience.  Climbing both moon hill and the peaks at the cable car place was a lot of work but very fun.

Steven was a great guide. Nice balance between history and information and allowing me to just experience.

Our driver was great as well. Felt very safe

Would recommend both.

Hi Wonder,

Our trip has ended and it’s time to complete the evaluation form.

We found China Discovery on line while looking for a reputable company in China to plan our holiday.

After contacting Mr Wonder Wang ( through online email and WeChat ) we found his level of support, information, communication, patience and understanding to be very professional. He was quick to respond to all our questions and accommodating in all our requests.

The tour arrangements were to our liking. Wonder worked closely with us to determine our touring preferences. The transport schedule was not too strenuous, the tours we encountered were interesting and our accommodation was to the most very comfortable.

As far as recommending China Discovery, we would be happy to introduce anyone keen in touring China to this company.

Our tour was conducted in the early part of the year under the curtain of COVID and in the midst of Chinese New Year. Wonder and the guides helped us with all our medical requirements and arrangements and a holiday that could have been disjointed flowed with out any problems.

Wonder gave us contacts to all our guides and they were accessible and helpful.

The drivers who accompanied the guides were also friendly and safe.

The guides were all good - supportive, jovial, attentive and knowledgeable.

The best in our opinion were May, Michael and Steven.

Our accommodation The Gran Melia was very good in Xian and the nearby area was interesting to explore by foot in our free time - the park area across the street from our accommodation and Grand Tang Mall nearby.

The Sofitel in Chengdu was comfortable, the breakfasts were wonderful and the assistance we received from their restaurant manager for dinner one evening was exceptional. The only negative was that the hotel was a little dated.

Our stay in Le Meridien Emei Mountain Resort was very nice.

Our stay in Old Town Lijiang at The Ivy Garden was located well. The hotel had a traditional appeal. We arrived at night so we were surprised at how cold the room was. There was a heater on but not adequate and extra linen should have been available.  There was no choice given for breakfast and it was not to our liking.

The Gurong Boutique was very comfortable and breakfast was minimal but nice.

The Cachet Hotel in Kunming was kind enough to change our room because of ‘smoke odour‘ and it appeared to be an upgrade.

Their kitchen staff were helpful and made us a basic breakfast pack to take on the fast train to Guilin.

The Shangri-La in Guilin was a wonderful stay with a beautiful view. The breakfast and dinner selections were vast and very tasty.

The Amari in Yangshuo was comfortable and well placed. The small ‘fairground attraction’ outside our window was slightly noisy up till about midnight.

All in all, the entire trip was an amazing experience we both enjoyed immensely.

We found it helpful when the guides would initially state what our plans were for the day ahead and go through the itinerary so we were reminded and understood.

Occasionally we did not do something on the schedule and it wasn’t clearly explained to us why not, for example the Pearl Museum and also the option we had to make a terracotta soldier.

We understand that some venues were closed because of COVID / Chinese New Year and in these cases we were informed and alternative arrangements were made.

We were blessed with good weather, good organisation, wonderful guides, good drivers and a beautiful and interesting country to explore.

Thank you to Wonder and your diverse team, we would definitely look at using your company’s services in the future.

Kind Regards

Mario and Angela Crivelli.

Hi Riley,

Great, you guys run a great operation Riley. I am very impressed with the Bamboo company and how long has the company been around? A long time right?

Steven in Guilin was reliable and gave great information and insight about the history of the place and the tourist attractions. I feel like they were there to help me and very kind. The driver was also kind and I like the 7-passenger vans.

Sandy in Chengdu was just as helpful and kind, awesome and knew a lot about the area as well. Gave a ton of information and the driver was helpful too. more driving there in Chengdu for sure. That giant Buddha is massive and so amazing. crazy that humans actually built that, doesn't seem possible, they were so clever with building it.

你好 Lyn,

一月十五号晚上我回北京了，我在黑龙江的时候玩儿的很开心了！风景特别美，所以我想发一些照片给您看一下那个地方的风景。如果我有机会的话我还要去，谢谢！

我觉得什么都好，都很顺利。导游和司机的性格也好，谢谢！

Sincerely,

Millicent Thapa

Hi Wendy,

Yes, We had a great time. Hotel was perfect. Warm rooms, comfy beds, good enough breakfast. Van was very comfortable. Guide was a nice guy. Driver drove safely. I liked that we were given options for meals. All attractions good but would have liked to see more of the city described on day two. The shopping street part was after sunset and we walked and walked - too much.

Overall, very happy with the trip and will recommend it to friends.

Hi ladies Dan,

I had a great trip to Chengdu. We enjoyed all the sights and trips that you planned for us and May was an excellent guide. Always punctual and extremely attentive and helpful. We learned a great deal about the history of the area and she is a lovely person to be around. Our driver Mr Deng was also great we never felt unsafe on the roads. We loved seeing the giant Buddha and going to the Golden summit as well as Dujiangyan which was impressive and beautiful. The hotels selected were also very comfortable. We loved Sichuan food and May took us to wonderful local restaurants where we always ate too much delicious food! Mapotofu(hope I spelt it right) chicken is my favourite!! Hot pot was spicy!! All in all a really wonderful trip. Chengduese people are friendly and lovely. Thank you for organising such a great trip. We would definitely recommend you to others. Happy New year!

Hello Wonder!

I am so very sorry for taking so long to get back to you!  It was such a busy week last week, that every time I sat down to write to you, I kept getting distracted and having to focus on something 

So, first, it was a wonderful trip!  Of course, we wished that COVID didn't interrupt some of our itinerary.   . . . but even with the pop-up-health-concerns in Beijing, we felt very well taken care of.  We really appreciated the fact you frequently checked in and kept us updated.  In addition, we believe Linda was probably the best person to be on a tour with during a health scare, because she took care of us like we were her little kids.  :)   In English, I told her I felt like she was our "mother hen," always making sure we were taken care of!  She also always picked THE BEST food.  One could tell that she has had a number of western tourists before, because she also always tried to find food that not only represented Beijing, but that would also fit with our western palate. :)  

Also, when we went to the Great Wall, we completely lucked out: there was no one there!  For a great part of it, it was as if the Great Wall was our own private wall! :)  Definitely amazing.  Definitely memorable.  Many of the tourist sites were like that: due to COVID fears and the cold, they were nearly empty.  For the western tourist, the emptiness made the tourist sites even more memorable.  :)   Linda provided great context.   It was very cold, but Linda was a trooper -- always trying to make sure we saw what we wanted to see!  

I will say, even the Beijing Public Hospital, despite being a very busy hospital, went fairly smoothly, all things considered.  So, hey, now we can mark that off our list of things we have done in China. :) 

Hotel was nice, but due to Covid, many of the amenities were shut down.  Breakfast was superb, though! :)  Also, Mark and I were trying to be safety cautious, so we did not explore outside the hotel much. There was a lot of extra app scrutiny, which I'm sure you can imagine.  Also, people seemed very nervous. 

Linda also stayed with us all the way until we boarded the train.  She was very thoughtful and considerate.  Our driver (Mr. Lee), was also very kind and considerate during the entire trip.  He was very quiet, but we felt like we were safe in his hands. 

Bruce, in Xi'an, was also fantastic.  Such a different personality, but perfect for Xi'an.  He was enthusiastic about history (great for Mark), and had a passion for the food in the Muslim Quarter (great for me!).  You know, one day, your company should consider incorporating a food tour in Xi'an.  The food is so different than anywhere we've been in China . . . and so tasty!  In a way, I bet Bruce could run the food tour!  By the way, riding the bikes on the wall was a nice extra touch.  We didn't expect that!  Thank you for arranging.  Mark and I would have never thought we would have enjoyed it so much, but we definitely did!  It was also fairly empty. . . and with the sun setting, it was quite magical. 

Sheraton in Xi'an was also a very nice place to stay.  Great choice! :)   

We really enjoyed ourselves, Wonder.  Thank you for picking great tour guides, checking in, adjusting our itinerary, and making sure everything worked smoothly.  In fact, we enjoyed ourselves so much that Mark and I have already started thinking of our next trip!  

Mark and I will have some additional leave coming up in May.  Mark has gotten approval, but I haven't yet.  Either way, we are thinking of a fairly large trip, that would at least include Chengdu (definitely including food-related itinerary) and part of the silk road (the Qinghai to Gansu trip).  I particularly am interested in the grottoes and the desert.  As we get more details/approvals to take leave, we will let you know.  Of course, we will want to work with you, since you are our favorite tour organizer! :) 

Thanks for checking in!

Take care, 

Keena (and Mark)

Hi Lily,

Everything is very good! Hilary is marvelous. The driver is also great! Thanks for putting a very good tour for me and my husband.

We want to express our formal thanksgiving to the fantastic vacation in Harbin with Hilary and the driver. Thanks also to you and all planning. We appreciate very much the great job you all did to make our special vacation unforgettable!

Hello Tracy,

Everything is awesome. Both driver and Hilary are great.

Hi Riley,

Both the driver and guide were perfect. would recommend them. the villages were really nice especially Dali. hotel were nice. however the itinerary could have been a bit less touristic and more authentic. trip was good but would have been even better if more adventurous (sleeping in remote villages for example). thanks for asking. have a great day

Hi Riley,

The tour guides were both excellent, the drivers too. I have no complaints.

My Beijing tour guide is an excellent storyteller and my Xi'an guide was very friendly and helpful.

Hi Tracy,

Yes, we are back in Guangzhou where it is much warmer than Beijing!

Feedback:

Hotels – both hotels were excellent; the staff were very helpful, breakfast was very nice and the rooms clean and well maintained. The hotel in Beijing just won as they upgraded our room when we arrived to a King double.

Guides/Drivers: Edward was good in Harbin, even though there is obviously less to talk about than if he was in Beijing. He was always on time, very helpful with buying tickets, showing us around and he took us to a great restaurant for our evening meal in the city. The driver (sorry, can’t remember his name) had a good car and drove very carefully in icy conditions.

Kai really made the trip for us. He was very knowledgeable, kept us very interested in all of the history that Beijing has and told an excellent story – on top of being very organised, very helpful with the health codes and so on. Mr Jao the driver was punctual, very helpful and as a team they worked very well. I would recommend them to any of my friends who were going to Beijing.

Activities: it was more difficult to fill two days in Harbin, especially as it was so cold. The snow sculptures were impressive, the ice sculpture park truly amazing and the tiger park (which I was a bit worried about) was more acceptable than other animal attractions I have been too (and there were lots of tigers!). Apart from that, we enjoyed the walk down the ‘Russian street’ but the cathedral was a little underwhelming and we visited the old part of town at a very quiet time of day.  

On the other hand we could easily have spent more time in Beijing; Tiananmen Square, the Forbidden City and the Summer Palace were places where we could have spent much more time exploring, but the highlight was the Great Wall which was fabulous. If we ever get back to Beijing we will definitely go to another stretch for a longer walk. Sadly for the tourism industry, but good for us, it was nice to not have too many people there as well.

Overall we had a great time; everything was well organised, pick ups were punctual, we got to see some of the top sights in China and would definitely consider going back to Beijing in the future. Thanks for all your efforts as well (flight cancellations, letting us know about the situation in Beijing), everything went really smoothly and we will definitely consider getting in touch with you again about future trips.

Hope that you have a prosperous New Year

Best regards

Martin and Debbie

导游和司机人都还不错， 导游能详细介绍当地情况， 司机对路况也很熟悉， 景点值得下次再去。

Dear Ms Zeng,

So I am now back home in England and already I am very much missing China!

Overall my tour was excellent and I would be very happy to recommend your company to my friends and family.  In fact I have already done so

Here are my comments about the tour in more detail:

Xi’an 

The train connection went smoothly and I was met at the station by my guide, Crystal

Hotel: The Holiday In Express was good, clean and friendly.  The location is excellent because it is right in the centre of the city.

Guide and driver: Crystal (and the driver) were excellent. Crystal was very well informed, very friendly and great company.

Tour: The places we visited were interesting and I really enjoyed seeing the terracotta warriors.

Beijing

Again the train transfer went smoothly, apart from me arriving at the wrong exit at the station (which you sorted very quickly - thank you!) Having your number for emergencies was a really useful on that occasion

Hotel: the hotel itself was good, clean and comfortable.  I just found the location a little “isolated” and would have preferred somewhere a bit more downtown, near the centre.

Guides: 2 different guides for the 2 days. I have already messaged you about Yuly who I thought was excellent. Informed, patient with the difficult tourists and good company. The guide on the 2nd day was also very good, well-informed and good company.

Tour: Beijing was incredible if very cold! I thoroughly enjoyed all the places we visited and found the guides to be well informed. The Great Wall was amazing!

Shanghai

Again the train transfer went smoothly and I was met on time at the station by the guide.

Hotel: the hotel was warm, clean and comfortable and well located near the railway station and the metro.

Guide: Frank was well-informed, well organised and fun to be with.

Tour: the tours were interesting and well organised.  I felt I saw the best parts of Shanghai

So overall I was very happy with the tour 

I should also add that your itinerary was very comprehensive and I constantly referred to it on my travels.

My only suggestion would be to include a link on how to use the Metro because the first time is confusing (or did I miss that link)

I am happy for you to include my comments in your marketing and I am also happy for potential customers to contact me if they want more feedback before they book.

I took over 900 photos but I have included my 3 favourite photos as they remind me that I have been to these 3 iconic places in China.  I am happy for you to use my photos

Thank you again for organising the tour, Ms Zeng

Best wishes,

Chris

Hi Wendy,

Thank you Wendy so much for organizing our wonderful trip to China you made every thing fun and easy. All the arrangements worked out perfectly without a problem. We had a fantastic time and enjoyed all the sights and sounds and attractions. We really appreciated our tour guides they were exceptional and the drivers and pre-organized tickets made the trip easy. Could you pass on a special thanks to Anne, Alison, Tina and Eric who made our family feel very welcome and gave our trip a warm and personal touch.

Thanking you Jenny and family :-):-):-)

Hi Wendy

Yes, home safely thank you. Could I tell you before I respond to your queries, it was a wonderful, brilliantly organised trip, thank you so much.

1.  You were always prompt with responses to any queries and clarifications. Your suggestions were carefully considered and you accommodated our requests effortlessly.

2.  The tour was simply great. Beijing - Kai as guide and driver Mr Ho. What a find with Kai! His English was perfect; his knowledge was exceptional. Kai constantly volunteered information and explanation without having to be asked. The restaurants he took us to for our lunches were fabulous - very fresh, freshly cooked and spice level to accommodate our palette. He was also very considerate towards my sister who is older and less mobile than us, always looking out for her, assisting with her bag etc. You have a real gem with Kai. Mr Ho and the vehicle were also fantastic. The van was very clean and comfortable. Mr Ho was also very helpful with luggage. If there needs to be a simple suggestion for the future, perhaps a low step to assist customers into the van would be helpful. Kai provided us with bottled water each day, without being asked.

With regards to the itinerary in Beijing, I should have included an extra day to see the Ming Tombs. As we had a full free day at the end of the holiday, I did organise a private tour for this reason, and it was great. The Great Wall - I chose the option of the cable car because my sister has mobility problems. 350 metres of steep cobbled ramp way, plus approximately 100 steps of varying heights (from 10 cm to 45 cm in height) were extremely challenging for my sister and she would have missed this amazing place had Kai and my partner Tony not been so kind to her and physically assisted her. Perhaps a bit of a misunderstanding on our part Wendy, as this was certainly not disability friendly! 

Xi'an - bullet train was great except both the conductors and the officials at the exit gates in Xi'an, wanted to see our tickets! I showed the itinerary to them, but Kai told me later that perhaps I should have also shown our passports? Never mind, we got there! Crystal and driver Mr Hou(?) were also great. The vehicle was clean, however smaller than in Beijing and a little more difficult for 4 people to be comfortable. Again, a low step would be advantageous for customers to access the van more easily. Crystal was very knowledgeable and both were helpful. The museum and the warriors just have to be seen to be believed. The theatre restaurant in the evening was technically the best I have seen, anywhere. A wonderful experience was Xi'an. Crystal provided water each day without being asked.

Harbin - flight was good. Guide was Karl but the driver was never introduced to us. Karl's English was not very good and his understanding of us and our questions was quite poor. A very pleasant and nice young man however. We had breakfast early in Xi'an, then nothing until we arrived in Harbin late in the afternoon. The itinerary stated we would tour the ice lanterns after dinner, but Karl did not understand we had not yet had dinner. Finally he understood us and took us to a local cafe where we had one choice only for our meal (it was very good though) and then we headed to the park. Excellent sculptures, we had seen nothing like this before. The snow sculptures the next day were simply quite stunning. Wonderful, talented people. The ice and snow festival in the evening was unbelievably spectacular. The vehicle was not really acceptable I am sorry to say. Very cramped and quite dirty as had not been cleaned after previous customers. There were used tissues and empty water bottles in the van. We had to ask Karl for water, and he went to a store to buy some. When I realised the Tiger Park was not on our itinerary I was very disappointed as I thought I had included this. Karl arranged this for us for Y600 and we appreciated this.

On our last day in Harbin we had Celine as our guide and she, like Kai, was brilliant. Excellent English, offering information constantly. The ice swimming with the locals was extremely funny as the older Russian women really made it very entertaining and fun. On our leisurely way to the airport she was told our flight was now leaving 1.5 hours earlier than scheduled and no one had been told. We received royal treatment by Celine who sped us through check-in and waved us off just in the nick of time! Thank you Celine. I think she may also have checked the van as it was cleaned that morning and we hope she realised that it was not us who left rubbish in the van. Again a low step would be helpful for customers, particularly as the floor became very icy and slippery and was problematic for us.

I arranged a private tour of the Ming Tombs on our last holiday day and I realise we could not have included this on our original itinerary due to time constraints. This was really worthwhile, so I would definitely recommend this to other customers Wendy.

3.  Suggestions? Low step for each van please, especially where it is icy. In Beijing if time is as limited as ours, perhaps suggestion of Ming Tombs in place of the Sacred Way?

Wendy, a great holiday with so much included. Both Kai and Celine are wonderful. I will put review on TripAdvisor as soon as possible.

Dimity Simes

Dear Mr Leo,

Apologies for the late reply as I'm very busy lately.

Overall, I and my family are very satisfied with the tour. We learnt a lot about interesting things in Zhangjiajie from Kevin, not just the natural scenery, but also the food, arts and culture. The schedule was not too packed, and Kevin assisted us well during the trip. The driver is also very nice. Thank you very much for arranging a memorable tour. 

Best regards,

Niko

Hi Wendy,

We made it home safely.  I thought both Helen and Kelly did an amazing job.  They made our visit to China wonderful.  They were always on time, professional and very knowledgeable.  I was impressed that they escorted us from the moment we arrived to the moment we left the train station or airport.  They made sure that we were secure and had everything that we needed.  The drivers were professional.  This whole trip couldn't have gone smoother.  I would and already have recommended your services to friends.  I am very happy with everything.  

As far as the travel consultant. I felt that you were very easy to communicate with and were very responsive.  

I don't have any additional suggestions.  This was a great experience.

Thank you,

Ann

Hi Mike,

I am writing to thank you and your staff for arranging a wonderful vacation for my family in China. We really enjoyed our time in China learning about your country.

Each of your tour guides and drivers were friendly, knowledgeable and very professional. They treated us like we were part of the family.

Thanks again, and Happy New Year.

Rick Valek

Hi Jack

Thank you for organising a wonderful trip. All the arrangements were very good and professional. The guides and drivers were very knowledgeable and helpful and we would like to thank them for making our tour enjoyable. We really enjoyed our tour and I would be happy to recommend China Discovery to my friends and colleagues. 

Thank you and we will reach out to you again in the future for our next trip to your beautiful and amazing country

Thanks and regards

Sandeep

Hi Wonder

Thanks for organising our 8 day Yunnan tour in Dec 2019. We were impressed with your prompt response, efficient service in planning the itinerary and acceding to all of our requests.

The itinerary was very well thought out and was at an easy pace. The 2 drivers we had (Mr Zheng in Kunming and Mr Yu for the rest of the journey) were very friendly and most importantly, safe drivers.

The tour guides were also very informative and spoke English well. Special mention goes to:

1) Mr Wang in Kunming, who guided us all the way from hotel pickup to go through customs and check in at the high speed rail. He even kept my Swiss Army Knife for me when I couldn't bring it onboard the train and returned to me the moment we arrived back in Kunming. He also helped us take very nice pictures while we were in the Stone Forest.

2) Alice in Dali was a breath of fresh air, she was always smiling, high-spirited and checking with us if we wanted to do certain activities she'd planned for us. We really appreciate the initiative taken to show us how the locals live and work (sipping tea, embroidery school, Dai dye, local market etc). She was genuine, honest, open and was very informative and knowledgeable in the local culture and the historical facts about the places we'd visited. 

3) Aten in Shangri-La was very friendly, well-spoken and communicated very well in English about the places of interest we'd visited. He was thoughtful, attentive and ensured that we were safe every step of the way as it had snowed and the floors were slippery at certain places. We really appreciated that he executed the itinerary there seamlessly without rushing through anything. We particularly enjoyed the 3km walk in the Potatso National Park, even though the lake was iced over, it was one of the most beautiful snowscapes we've seen and Aten kept it interesting with stories and facts about the place.

4) Mr Yu, our driver for Dali, Lijiang and Shangri-La was one of the best drivers we've had. He drove well regarding safety as the most important. He was also very friendly and kind and had our best interests at heart: one day in Shangri-La, he noted we were tired the day before and he actually suggested that we start the following day later so we could rest. That touched our hearts :)

All in all, we had a wonderful time in Yunnan and of the many provinces we've visited so far, this is now our favourite. We will visit again.

Thanks Wonder for the beautiful memories we've garnered on this trip.

Cheers

Dom & Guy

Hi Mark, 

Thank you for your email follow up. 

I have provided our write up via trip advisor as per the link below. Below is our inputs to your feedback questionnaire:-

1. How’s the hotel and meals?

Hotel arrangement and meals are great. During our return trip from Xian to Beijing, the guide (another Mark) and driver have sent us to Hotel Park Royal. I believed the record was not updated to Novatel Peace. After clarification, they have sent us to Novatel Peace. 

2. How’s the tour guides’ service and drivers?

All are excellence. They are very patience and understanding to our needs. For Xian, we have the same driver and guide throughout. This made us very comfortable as we meet the same person throughout our stay with the rapport already build up. 

For Beijing, we have different drivers on some days. We understand it is not easy to have the same drivers throughout due to their daily routines. 

3. What do you think of your travel consultant’s service?

Travel consultant's service, Mark Shen is excellence. He is extremely helpful and go an extra mile as always to meet our request. We are very thankful to have him to serve us. 

4. Will you recommend our office to people around you?

Certainly a Yes. 

We greatly appreciate your service to us. You have made us enjoy our stay very much in Beijing and Xian. Wishing you a great year 2020 ahead. 

Jeslyn

Hi Mark,

Happy New Year!

Thank you for being so patient with us on providing feedback.

We shared immediate feedback at the end of every stop we had, but here are se add ns below.

1. How’s the hotel and meals?

Hotels were very good.

Only complaint would be hotel in Emeishan, as a window didn’t close and curtains were a nightmare to close – we had an issue with wifi, but its also on us as we did not go down to ask reception, thankfully it was only for one night, so not a big deal.

Food everywhere was very good with loads of options between local and western selections. I fell in love with the breakfast noodle soup, so was having that everywhere we went.

2. How’s the tour guides’ service and drivers?

Cant fault the drivers and guides on this trip. We learned a lot about the culture and the places we visited. Always had timely pick ups, cars were clean and very good. Sandy picked up all of our onward train tickets in one go, so we didn’t have to waste time on following days to get to train station, that was very helpful!

One comment that I’m not sure how to address is lunches, we really enjoyed our experience in China, and are open people and want to try local food in a sharing environment, we asked in all places if the driver and the guide will eat with us.

-        With Sandy when we could (as one day we were up the mount) both guide and driver ate with us, the restaurants were local and of very good quality and plenty of food to share and try as there were 4 of us on at the table, despite the language barrier it was very nice to eat all together.

-        In Xi’an, Vivian ate with us but the driver did not. We had to request specifically (as our friends recommended) to try Biang Biang noodles – they were awesome. The driver was very lovely and even bought us apples to have on the journey.

-        In Beijing, we ate alone, as Candy said that its company policy that driver and guide eat separately to guests when we were together. Was a bit strange for us to sit at 2 different tables, it wasn’t a big deal, just a different experience to the start of the trip.

We really enjoyed our time at all the places, saw and experienced loads of new places.

3. What do you think of your travel consultant’s service?

Its been a really well organized tour, we’ve seen loads in such a short period of time.

Everything ran smoothly with no hiccups (at least we didn’t see any).

4. Will you recommend our office to people around you?

For sure, already have been, if anyone is planning a trip to china they should definitely use your company to organize everything.

Kind Regards,

Hi, Mark,

Thanks for the follow up. The tour went well and we had a great time. The panda volunteer program ended earlier than expected so we asked if Cindy would be willing to take us to Dujiangyan irrigation/dam. Both Cindy and the driver were flexible enough to take us there even though it meant longer hours for them. We really appreciate it. We went to the panda breeding center the next morning because we wanted to see baby pandas so we only spent half a day for the city tour. Cindy took us to a few places that we thought were very interesting.

The tour package says B, L included, which is perhaps a mistake as breakfast does not seem to be included. Cindy bought us a small breakfast (soy milk and steamed buns) on Day 1 as we thought we would get breakfast and we left the hotel at 7:30 am.

Overall, the tour is great!

Liddy

Hi Zeva

I was very happy with my tour and tour guide - Susan and the driver did a wonderful job of showing me the city.  I was very happy with the whole experience and would book again with you if I make it back to Chongqing.

Regards

Debra

Dear Mr. Li,

Thank You for the opportunity to give some feedback!

Our journey through China was perfektly organised! For me, it was a very good combination between sightseeing, historical information about the Republik of China and beside that, it became nearly the feeling of a roadtrip with good old friends!!! On the one hand, our driver Ladu (maybe I wrote it wrong!?) drove us very safely and though we couldn't speak a word together, the communication was warm and friendly! On the other hand, our guide Pipoo was always very careing, when we had some problems with the altitude, so that we were never worried. As I said before, all the time he was able to make a good mix between interessting historical facts about the sights and the developement of China, but also framed it with a lot of fun. It never got boring or exausting. Pipoo was also very helpful, when we had some problems with the service of one hotel, to manage this problem. So even in those few problemsituations, we never felt uncomortable or lost!

I want to thank You Mr. Li and Your Team for organising this unforgetable trip for us. From my side, i wish defenitly to come back some more times in this beautiful country and hope to have the same guidance and service I was able to enjoy this time!

Kind regards

Dear Tracy,

Just reached home this morning. Yes, we do have excellent vacation with a good guide and excellent driver. Billy is a good and helpful guide, he took care of us all the time and make sure we enjoy the trip. The driver is very skillful in driving because he is local from Jiuzhaigou .

Thanks for everything and let us have a good memorial time in Huang long and Jiuzhaigou .

By the way do you handle Muslim trip to Jiuzhaigou ?

Thanks and regards

Hi Tracy

I am good. Back in Singapore, safe and sound. Hope everything is well with you too. Please see my feedback below.

"I would like to thank Tracy for arranging this private tour for us. We have very limited time and would like to see as much as Zhangjiajie as we can. We are delighted that you helped us to make it happen. We are able to see key areas of the magnificent park and get enough rest at the cosy hotels, with the help of our personal guide, Kevin and driver. Thank you all for the good job!"

Regards

Dear Echo,

We have now returned from our China visit and I want to thank you for your assistance in providing excellent guides, drivers and hotels for our trip away.

We were most impressed by the professional manner in which they conducted themselves. Never did we feel uncomfortable and that is a great recommendation for any guide!

We would gladly recommend your company to others looking for a more personal way to travel without the bother of a large group booking.

Thank you once again. It has been a pleasure to use China Discovery.

Kind Regards,

Hello Vivien,

First ...many thanks to my amazing travel consultant Vivien Li. Actually this was my third times joint her arrangements’ tour , she always available to help us during times of trouble and attentive to our demands. I applaud her for her quickness in finding routes and alternative destination. She also are quick to respond & responsibly, if there is a problem or anything that inconvience us as a grouble.

I would like to also say that despite our large group size of 20 people and the majority of them are eldery tourist Vivian aptly provided them with access to convinient wheelchairs as well as arranging the easiest possible routes for the eldery. I commend Vivian for her great job because our group is difficult to manage and she made our trip enjoyable and convinient.

We also like to thank you Moon (Kunming) and Nyama (Shangrila) our tour guides for helping the tour going smoothly and make it less stressful for our tour members. Thank you for the clear and concise explanation of the landmark and famous place of the tours. We also like to thank you to Mr. Deng our driver who take us safely to our destination despite the difficult terrain also his friendly & helpful attitude. 

Finally I would say that this tour is great and beautiful. It worth your every penny to go to Yangtze River cruise, Zhang Jia Jie and also Kunming , Dali , Lijiang & Shangrila.

Hello Lyn,

Thank you for your email. Our tour yesterday was very good. The guide, Ms. Melody, was great as was the driver.  Traffic was difficult, but that’s impossible to avoid. So it was a good day. My work colleagues also enjoyed the day very much.

Yes, I will keep your info future reference for myself and others. 

I am unable to send you photos now as they seem to be removed when I try to email.  I may try to share a couple of photos once I return to the US and my regular Internet connection.

Thank you for organizing this trip for us.

Echo,

I finally have the time to say how thankful Valerie and I are to you for putting together a wonderful excursion.

Everything went very smoothly and we would certainly recommend you and China Discovery to our friends.

Ruby and Waldner were very knowledgeable about Chengdu and Xi’an and the places we visited. Both spoke very good English which made Valerie and I very comfortable. They were particularly very helpful at the airports and train stations.

The drivers also were very helpful and skilled.

You did a great job in selecting the Hotels and setting up the logistics of meeting with the guides.

I would like to let your supervisor know what a wonderful job you and the guides did.  If you send me a name an email address I will let them know 

Sincerely

Hi Wonder!! How are you!!

Sorry for the late response, it has been a bit more time demanding coming back home than I expected!!

We will gladly write a review in trip advisor. Actually Rubi and I worked on a review for you that you can find below, it is written both in English and Spanish if that helps you with the Spanish speaking countries. Also for your information we are sending you our comments of hotels and guides, but that is for you only.

Wonder Wang was fantastic since day 1, he always replied very quickly to our multiple emails and questions. He worked in record time to provide us with a perfect itinerary that adjusted not only to our wishes, but as well to our budget.

As many customers have pointed out, thinking of paying for your trip to a chinese company many miles away could be nervewracking. Nevertheless, you have nothing to worry about, we did the payments through paypal and Wonder and China Discovery fulfilled all our expectations, always going the extra mile.

As an example, once our itinerary and plane tickets were booked, the Chinese government informed that the Forbbiden City was going to be closed in order for the 70th Anniversary preparations. That was very sad, but Wonder informed us right away appending the official communication and with lots of new proposals for us to choose from. Kudos Wonder!!!

Both the guides and drivers were fantastic, they took us to really nice places for lunch with plenty of food and gave great recommendations for our dinners. The vehicles were impeccable, and they always greeted us with water bottles. Thank you Jack in Beijing, Lucas in Xian, Lee in Guilin and Nini in Shanghai.

We have nothing but gratitude to Wonder and China Discovery they managed to make our trip a hassle free no worries holiday, in a challenging country. Definately we will be booking our future China trips with them.

Wonder Wang fue fantástico desde el día 1, siempre contestó rápidamente todos nuestros correos y nuestras dudas. Trabajó en tiempo record con nosotras para poder lograr un itinerario que fuera perfecto, que no sólo se ajustara a nuestros gustos y deseos si no también a nuestro presupuesto. 

Como todos lo han dicho, el pensar en pagar vía paypal a una empresa china a tantos kilómetros da nervios. Sin embargo, no tienen nada de que preocuparse, Wonder y China Discovery cumplieron todas nuestras expectativas!!! y siempre fueron más allá atentos a nosotras y a lo que pudiera pasar. 

A modo de ejemplo, cuando ya habíamos organizado todo nuestro viaje, el gobierno de China informó que la Ciudad Prohibida estaría cerrada por preparativos para el 70 Aniversario. Wonder inmediatamente nos comunicó esta triste noticia, adjuntando el comunicado oficial y con miles de propuestas de visitas. Muy bien resuelto!

Los choferes y guías fueron espectaculares, los lugares a donde nos llevaron a comer deliciosos y sus recomendaciones de lugares de cenas muy buenos. Los vehículos siempre estuvieron bien cuidados y limpios. Todos los días nos recibieron con botellas de agua. Excelente atención!! Gracias Jack en Beijing, Lucas en Xian, Lee en Guilin and Nini in Shanghai.

No nos queda más que agradecer a Wonder y a China Discovery por permitirnos disfrutar inmensamente de nuestras vacaciones, resolviendo todo lo necesario. Definitivamente para nuestros siguientes viajes a China buscaremos a Wonder Wang de China Discovery sin dudarlo.

Now Wonder about your questionnaire, yes you can give our contact details to customers. And finally here are our personal comments on hotels and guides for you:

Beijing:

Jack was a fantastic guide, he knew a lot, he always had great information to talked about. He took us to great places to eat and gave the most wonderful recomendations for dinner. We had a great time with him! 

Sunworld hotel: excellent location, rooms are ok, it is true it is a bit old hotel, but staff was great, the room was clean and of good size for 2 people for a couple of days is good. For this hotel our only concern was the restaurant, it is not big enough for the amount of guests, so unless you wake up really early, it will we difficult to find a place to seat at rush hour. Food choice was good and ok for a couple of days.

Xian:

Lucas was really funny, he had cool fun facts and made the visits were interesting. He also took us to really delicious restaurants and was very attentive to us and our needs. He knew the museum was going to be crowded so beforehand he showed us lots of great pictures and information of the most representative pieces on his ipad so we could appreciate them calmly. We loved that!

Xian Park Hotel, was one of our favorite hotels, room was large and clean, staff was really attentive and the breakfast was great with lots of options to choose from.

Shanghai:

Nini was really sweet and kind, she explain lots of interesting things about the chinese culture and about her and her family. She was our first guide so we didnt know what to expect. We found it odd that on the museum she took us to the top floor, explained to us one jade piece and then left us on our own to explore the museum. We didnt know if this was what we could expect from the guide, but Lucas did it different because he stayd with us through the whole visit to the museum and explain the most important pieces which was nicer than us going alone. The restaurant she took us was nice, clean and with lots of food although it wasnt the best of our trips the other restaurants were tastier.

Sunrise on the bund: our first leg of the trip we thought the hotel was great, the room size and bathroom were great, the breakfast was amazing and the staff very attentive. We thought it was a bit far away, although metro station was close. What shock us the firs time was that one of the beds had holes and hairs between the mattress and the sheet. But our last day the room was better situated and had no problem with the linen. 

Guilin:

Lee was such a nice guy, he was very attentive, he taught lots of cool things and took great pictures of us!! he took us to really nice restaurants and was very helpful with everything we needed.

Guilin park hotel: from our perspective it is not possible to compare the Guilin Park and the Sunworld as the same category 4 stars. We think the Guilin park must be a 3 stars or less. Or maybe it was just bad luck for us the room we were in. The staff was attentive and the location was good. For us the problem was the room, the carpet was dirty, the wallpaper was coming off on several places, the bathroom had damp and mold on ceiling and on the shower, the tv only had 1 channel in english. All the corridors and the room next to us smell awful of cigarette. And the breakfast had very little options and was not nice in taste, we actually bought some food and decided to have that as breakfast for the second day instead of what was offered in the hotel. 

We decided not to bother you with this during our trip, because at the end we knew that we had a tight budget and the first thing we decided to do was to pay less for hotels, and because we could survive it for 2 days. But if we were going back to Guilin we now know that we will be willing to pay more for a better hotel.

If we were to go back to all the same places we will certainly stay at the same hotels except for the one in Guilin, as we say for us it is very far from a 4 stars.

Finally Yangshuo Mountain retreat: was everyhing we wanted and more, rooms were great, food was excelent as well as service!!!

Well Wonder I hope all of this information is good and useful for you.

Once again thank you for everything and we will keep in touch!!

Did you like the mezcal??

Regards

Dear Jack 

I would like to thank you for arranging a wonderful once in a life time China trip for us. We thoroughly enjoyed our tour. You have a good team of guides and drivers throughout our tour. Hotel were very good and comfortable. We will certainly reccomend your company to our friends who would like to do a similar tour like ours. My wife Manjula and Myself Ramniklal varu , Amita and Chandrakant Chandarana would like to thank you and your team for a lovely trip. It was lovely to meet you in a hotel and thanks for the lovely gifts. 

Thank you.

Hi Vivien,

Sorry for the late reply. We( 4 of us) still travelling in China.

The trip and the driver was good.  I was impressed with the tour guide for checking on the hotel that we booked ourselves before picking us up at the airport.

We enjoyed all the destinations that was organised. It was very beautiful and took alot of pictures.

Please find attached our group photo and the lady with the green bag is our tour guide Xiao Zhang.

Thanks and regards,

Our Great Journey with Local Guide

Riley,

No problem with the train although obviously better if we were together! The rest of the trip was excellent, the guides and drivers first class, the hotels very good and the landscaper around Guilin terrific and we really enjoyed Xian, if a little cold. In fact we saw everything we wanted to see. So we would not hesitate to book with you again in the future. Thanks again for all your help. Best Wishes for 2019.

Dear Jack,

Sandy and the driver was great. Sandy was very informative and helpful. He took care of us every step of the way. Thank you for showing us a great time in Chengdu. Happy holidays.

Best Regards,

Vivien,

Season's greetings to you and your staff as well. My apologies for the delayed response. I had a bit of catching up to do when I we got home, as well as getting ready for Christmas .

I want to Thank-you very much for all the work you did planning our travels in China . It was a lot of arranging I am sure . Much appreciated.

Our guides were all very good. They were very prompt , and really made sure we were aware of plans the next day as well as the itinerary . I am so glad that we had guides meet us at the airports and get us to our hotels . Special thanks to Kai in Bejing - He was our first contact for a tour guide and we certainly enjoyed his great knowledge of the area and the Dynasty"s lineage.  Layla in Guillan was also a patient and caring person. We appreciated Bruce's enthusiasm and interpreting skills as Ernie had to talk to many locals and farmers we met. Please pass on a note of gratitude to all our contacts. The drivers were very good as well and I was amazed at how they managed in traffic ( especially during rush hour ) . The cars were very comfortable and appropriate for 4 people. We were a little tight in one car in Xian (but it was because of our long legs) and the driver certainly tried to adjust for that by trying to adjust the back seats further. I appreciated the extra care that the guides showed with arrangements for the trains . They all made sure we had our tickets, knew where we went , and what to watch for , and the process of getting on the train. The high speed trains were amazing . Wow.

The food was excellent and very tasty. We did enjoy eating at the very local restaurants . Certainly gave us a opportunity to eat food that locals eat. We did like the meals made in private homes .

Our destinations and sites we saw were above our expectations .. and everyday was fantastic . I cannot say which were my favorites as they all were . The amount of travelling we took on was worth it. I can tell you that a few places are now off my bucket list - The Great Wall, Terra Cotta Warriors, Terraces, Forbidden Palace, a burial tomb, Three Gorges, Li River, and Shanghai. The artistry of all the architecture, jade and marble… and so on.

Our hotels were all very comfortable and the staff was very helpful. Our night in the village on the hill at the rice terraces was a particularly fond memory. It was amazing and I am impressed that I made the trek up that hill. The view was spectacular - so thank-you for that arrangement.

All in all a fabulous trip . We are looking forward to showing picture to our family during the holidays.

Again Thank-you. Great job and Thank-you for all the effort involved in planning and arranging this tour . Wishing you well.

Hi Jack,

Finally back home.

Had a fantastic trip in Chengdu and Tibet.

Weather could not have been better.

Great guides and drivers - all became good friends.

Thanks for the small gifts. I gave all to my friend Oren to give to his american friends.

Best

David

Hi Stephanie,

Great Holiday, thank-you.

Very Happy with Wanda Hotel and its location, great swimming pool was an extra treat.

Answers to you questions in red below.

1. Yes, great job thank you.
2. Guide and driver in Harbin did a fantastic job.  (only item to note: would be good if driver did not smoke in car whilst waiting for us to attend events, but a very hard place to get out of the car and go for a walk to have a smoke)
3. Yes, we will recommend your company. Thank you.

Regards

Peter

Hello Wing,

Sorry for my late response. I am really busy these days sorry.

1. I am really happy with the tour arrangements. All days have a full program which is really good to see a lot of things in a few days. Because of a lot of driving between the destinations we had time to rest. I like to see many things on one day and the tour at Emei Shan from early morning until evening was not to heavy for us. We like to see the summit and the temples on half way. All in all I can warmly recommend the tour to everybody!

2.  Yes, I’m willing to recommend your service to those who would like to come to China.

3. I was really happy with the service of Wing Zeng. She answers me really fast and answered all my questions in advance detailed. The driver was a good driver. We feel save and the car was comfortable for two persons. Our guide was competent. He speaks a lot about background information and not only about things which I can read in a travel guide.

4. I have nothing to improve. I just like the day at Emei Shan summit and the temple tour on half way even if the guide said it is too much. For us it was perfect (we are between (20 and 30 years old) just in case if other persons do not want to do so many things in one day.

I hope I answer the questions as much detailed as you want. :)

If you need anything else from me, please let me know!

Happy Chinese new year soon,

Best greetings,

Jana

Hi Vivien

I just wanted to email and thank you for the tour you organised for me! I really enjoyed it! I didn’t read all notes carefully ( only just now) and did not tip the driver. I tipped my guide but only because I wanted to and not enough. Is there a way i can transfer you money to tip driver and I would also like to tip the guide more as she was fantastic! I feel really terrible about it as I did not realise and did not think to! Please advise. Thank you!

Deirdre

Dear Jack

I just submitted the following review at the Trip Advisor link you sent us. Thank you for such a wonderful trip planning: 

"We would highly recommend China Discovery for arranging individualized private tours throughout China. This is the second time we have worked with Jack Li; each time, we provided him with a list of things we wanted to do, and also asked for suggestions. This time Jack suggested a side trip to Inner Mongolia, which turned out to be very interesting and enjoyable. We have found Jack to be attuned with and sensitive to our needs. He is also flexible, hard-working, and sincere. All of our guides were wonderful and very responsive to our needs as well, especially Barry (Chengdu) and our Inner Mongolia guide and driver, Peter (Min) and Mr. Qin. They went out of their way to insure that we visited areas of particular interest to us, which made for a very memorable trip."

Jack, be assured that we both respect you and admire your devotion to your job so please take these comments as friendly critique so that you can improve with other customers.

Please be assured if we decide to return to China, Jack Li will be the first person we will contact.

Thanks again.

Shaheer

Dear Ian,

First of all - and again - many thanks to you personally for the caring management of our tour.

Probably you remember there were a number of mails before we settled arrangements. And this made the tour really tailored - we enjoyed the tour really. All involved agencies, guides and drivers did their best. Especially at the Beijing railway station we were felt very lucky/happy to find the driver who brought us to the hotel. It was absolutely worth doing it.

Best regards from Vienna and good luck for the future.

Helene

Hi Mr. lan wei

I want to thank you for the fantastic tour arrangement, your effort and your time.

every thing is good, and suitable for me.

Thank you

Hello, Ian,

We enjoyed a great tour of Mainland China and of Hong Kong. I thought you did an excellent job of making our tour arrangements and assigning tour guides. 

For me and my children, our trip highlights were climbing the Great Wall, cycling the ancient walls in Xi'an, sharing lunch with Angela and her family, visiting the Panda Research center, rafting on the Hongkou River, cycling through the Yangshuo villages, visiting the Urban Planning Museum in Shanghai and walking on the Bund.

I was very pleased with the quality of guides and drivers you selected. The children adored Mr. Jong (Beijing driver). He has a very warm and funny personality, and he was so accommodating, taking us to and from the Kung Fu Theater and out to the Olympic Village at night. Bruce in Xian is a truly exceptional guide. If you can give me the names of the owners of China Discovery, I would like to write them a letter regarding Bruce. Penny in Chengdu really did a great job for us at the Panda Research Center and also the rafting trip. My youngest Natalie just loved Candace in Guilin.  At the Guilin airport Natalie looked sadly at me and said, "Mom, I'm really going to miss Candace." Since she's been home, Natalie has mentioned Candace several times . . . .she made a tremendous impression on Natalie, and the rest of us enjoyed her very much, too.

Tim and Frank were very capable guides, too. Tim has peaked my interest in future travel to Tibet, Nepal and Bhutan. Frank is very knowledgeable about Shanghai and accommodating. I appreciated that Candace was able to attend the Impressions show with my daughters and me.  Without her there to explain each of the seven impressions, we would not have understood the beauty unfolding before our eyes.

I have tasked my middle child Lauren (14) with putting together a Shutter fly book.  She's just settling into school, so it may be a week or two before she starts.  Once she has selected her favorites photos from among nearly 800 we took on the trip, I will ask her to pick out her top ten favorites from China's mainland and send them to you.  We'll add a brief explanation to each photo.

Ian, we enjoyed a marvelous trip. Our travel went incredibly smoothly, and I thank you and all the guides and drivers for ensuring a smooth, safe, and hassle free trip.

I am sure to return to China, but I intend to wait for the rapid (bullet) train to reach more destinations. I am incredibly impressed with the train service from Beijing to Luoyang and to Xian.  I look forward to the day when I can travel to all my destinations via the rapid train. 

I have given your name and email address to several friends contemplating trips to China. I will continue to refer you when the opportunity presents.

Best wishes, Ian.

Jeanne

Hi Laura,

Despite of my husband had said almost everything about our trip I'd like to give a feedback from a mother who was worried to take her kids to a country with a very different culture from ours.

The wonderful experience we had in China is mainly due to your care with our family. Starting with the excelent neighborhoods, the great hotels, the comfort vans, the great guides, the wonderful tours... You really did an awsome job!

Thank you very much to make this dream come true to our family!

Best regards,

Eliane Melchert

Hello Tiger,

My trip to Guilin was wonderful. Thank you very much for your organization. The guide and driver were very attentive and helpful. They always made sure I was comfortable and answered all of my questions. It was a wonderful experience that will be remembered.

Thank you for your help.

Ana Maria Apodaca

Dear Tiger,

Thank you once again for the wonderful tour you arranged for us. Of course for us it has been an introduction to your country, being so huge! I am sure that we will definitely ask you to arrange a tour for us again, the next time we visit. You have been so flexible in making some changes I our travel program and thank you again for providing the Letter of Invitation so quickly.

We were very happy with the guides and drives you selected for us. They have treated us so very friendly and have taken good care of us.

So, like I said before, if we would do another tour in China, we would definitely book the tour with you again and we will recommend you to other people, if we have a chance. The concept is very good.

Best regards,

Ellen

Dear Isabel,

I am sorry that I am replaying after long time. As i landed back in India lots of pending work to done and that's how this delay.

Well first of all my sincere thinks to you and your entire team.

Really saying this was one of our most enjoyable trip. In Beijing, well we enjoyed as the group there was grate but from there on all the hotels were good and at good location, the car which was provided good condition the drivers nice and polite, and on top of that your guides were extremely superb. We got emotionally involved with them. Timo at Xian and Arther at Guilin and further are the best one you have got, don't" loose them they are the asset of your company.

what to say more. Yes, very special thanks to you who arranged it so well. I have told so many friends and they will contact you, give them good deal.

Thanks and Regards

Pravin Karkhanis

Dear Jack Li,

We had a great time in China!!! And I am very glad that I chose China Discovery to take us in this tour.

Me and my family were very pleased with everything, hotel, guide, private car... I have a special thanks to Candy our guide in China, she was really awesome and sweet like her name. She made our tour really easy and interesting. She understood our needs and met all of our expectations.

We will remember China with great respect for the culture and people.

Thank you and thank Candy,

Best regards

Renato Soeiro

Hello Isabel,

We would like to thank you for wonderful tour organized by you to our preference. Very good guides hotels food flights. Thank you for your excellent service.

Amira and Rami Danieli

(The following photo was shared by Amira and Rami Danieli)

Amira and Rami Danieli visited Xian in July 2015

Dear Wonder,

I just came back from our trip to Guilin. I wanted to thank you for all the services that were programmed for us. We enjoyed very much this trip. 

I would like to particularly underline the quality of the service provided by our guide Evelyn and the Driver Ms. Huang. They were always very professional and friendly, attentive to our needs and great facilitators with local people. Particularly Evelyn, shared with us lots of information, not only about local attractions, but also about the history and economic development of Modern China. She was really outstanding. I sincerely would recommend her for hosting visitors from Latin America. 

Looking forward to continue enjoying your services.  

Best regards,

Ofelia Cervantes

Dear Wonder,

Everything was ok. The guides and drivers in Beijing and Xian were excellent. Thank you so much for your service, we enjoyed very much our stay in China.

Sincerely,

Kenneth

Hi Laura!

We got home 4 days ago, and I am still on such a high, this holiday in China was magnificent!

A big, big thank you to you for organizing such a wonderful trip. We experienced a little bit of everything, the old and the new, the lovely antique villages near Huangshan City, magnificent historical treasures like the Terracotta Warriors and the Great Wall, the futuristic Oriental Pearl Tower in Shanghai, the high speed train to Xian. The beautiful scenery at Huangshan Mountain, it was fairly cold - just the right weather to climb all those steps! I loved the vibrant Muslim area in Xian, and Wuzhen was wonderful - I got the indigo dyed fabric that I was looking for.

The boat cruise by Century Sun on the Yangtze River was so nice, the gorges are magnificent, and we stayed up after midnight to watch the ship going through the locks.  The personnel on the ship are very efficient, the cabin was comfortable and the shore excursions were very interesting. Guilin - just like the pictures you see - amazingly beautiful.

The guides are unbelievably good, always on time, always friendly and helpful, speaking really good English.  It amazed me how good their planning was, every day they took us to so many different places, and always managed to get us to the station/airport on time - even did the check-in too!  They made it so easy for us.  The drivers were equally good, patiently driving in the hectic traffic, never did we feel that a driver was taking risks.

I am already recommending you and your company to friends who are asking about our trip. You are very welcome to give my email address to other customers. 

We would love to visit China again, I know we have seen only a small part of China. And I shall definitely contact you straight away to organize it all.  Xie xie ni!

Best regards

Peter & Chrisella

Hello Ian,

I had a wonderful time in China. I will put my responses in the order you have asked them.

1. Tour arrangements were excellent. I always knew when I would be picked up and from where. I was never made to wait. My flight into Chengdu from HK was more than 3 hours late because of inclement weather, but when I arrived in Chendu, my guide and driver were still waiting there for me – fantastic.

2. I would certainly recommend your service. Your advice was accurate and relevant to my needs. Travelling and touring each day was not tiring – everything paced nicely.

3. Genuinely wanted to assist me, co-operative, allowed me to make changes (extra days, etc.) – could not fault your service.

In short a wonderful holiday, much of it due to your company’s dedication.

Regards

Michael

Hi Isabel,

thank you for organizing this trip for us.  Overall we were very pleased with all elements of our vacation.  

Here's what was great:

The food! Each province has such delicious local cuisine.

Huangshan, Mutianyu Great Wall, Jiuzhaigou, Yangtze River, Zhangjiajie, Li River and Longji Terraces were the highlights.

Momo, Shila, Waldner, and Alex were our favorite guides as all four had excellent English and great personalities. The 4 and 5 star hotels were nice and comfortable. The drivers/guides who would provide us with unlimited free bottles of water to drink each day.

Your helpfulness during the flight delays and cancellations was great appreciated. We'd certainly recommend your services to others.  Looking forward to reviewing the thousands of photos we took and reliving our memories.

Brandon

Hi Ian,

We are back to Geneva! Please find below a short summary of our trip which you may feel free to edit or shorten it as you deem appropriate.

We have so many photos to share, though you may decide which one you would like to publish it.  I am going to forward those photos to you by different emails.   

Many thanks again.   Best regards.

“Quote Unstoppable WOWs for our Amazing China Discovery Tour!

As orchestrated by Ian Wei of Chengdu Bamboo International Travel, two of us were wandering from one natural wonders to endless wonder spots of China. We were wandering from the soft fertile earth of red land to multi-formed stone forest and strolling in the village of diverse ethnic minority of Yunnan. Our journey continued to nonstop amazing historical heritage and nature beauty in the land of world roof in Tibet.  Worldly cute panda and Giant Buddha as well as Luodai and Jinli ancient places plus shopping spots of Sichuan made our visit simply unforgettable. We were following the track of silk road and visit numerous wonder places in the Gobi desert of Gansu province, for example, climbing up sand dune mountain and circling the crescent lake of Dunhuang, walking inside mogao grottoes, Yardang geopark, western great wall, Jiayuguan fortress, reclining buddha of Zhangye.  Every view point in the area of rainbow mountains gave us no chance to brink our eyes and kept exclaiming Wows!  Lastly 4000 steps of stairs plus a double downs to tops ride of cable car to reach the peak station of Huashan in the outskirt of Xian was such a stunning and challenging trip.  

The above merely captures the essence of our 18-day (1-18 April 2015) trip organized by the impressive services of Chengdu Bamboo International Travel. Ian Wei is our host who stood ready to track/follow and response to our request throughout the tour. I have a full confidence and offer a big applause to the second to none service of this travel agent. Many thanks to Ian and his tour guides and superb drivers who made our trip every possible and so memorable.    

Cheers.  A couple, residents of Geneva, Switzerland ”

The following are some of the photos shared by Boonshan Sangfai

Dear Laura,

We completed our trip and safely back in UK where it is Bank Holiday today.

On behalf of myself and my wife, we would like to thank you once again for all the attention and help you have provided to us before and during our visit to China.

Great Wall in particular was simply breathtaking and we thank you to arrange us to go to the Mutianyi section. Some other tourists we encountered went to the other Badaling section and could not even walk easily!!

All activities arranged by you were excellent although some of them we decided to cut short at times, to suit our own considerations. Overall we were extremely satisfied with all the services provided by your Company and will certainly recommend to our Friends who may be interested to visit China. Some of our Friends who have been to China before were particularly skeptical about the food and water and warned us about possible problems we may encounter with our digestive systems based on their bad experiences there. I am glad to confirm that all food and beverage services provided by your Company have been good and we did not have any problems with our digestive systems. In particular provision of bottled water throughout our car journeys were crucial and most welcome letting us not to worry about from where and how to obtain drinking water. 

Both shows in Beijing and XIAN were simply WONDERFUL. Our Guides in Beijing (Linda and Justin) were excellent and we are grateful to both of them. Justin's meeting us at the mega train station and taking us through thousands of crowds to our waiting Car was such a relief for us.

I have noted our above observations for your own benefit hoping that it may be of some use for your Company to be aware of as far as what our expectations were.

Kind regards

Kubilay M. Ali

Dear Tiger!

We arrived safely in Lijiang this evening.
The guide in Shangrila was excellent! The guide in Lijiang is also very good. All the logistics with the car and guides is functioning very smoothly. And finally many thanks for the repayment of our unjustified expenses in Huanglong! It is very generous of you a d your copany!!!!

Keep in touch and express our thanks to your management.

Mr Wonder Wang

Thank you for the email. I meant to email you as well, to thank you directly. We were very impressed by your organisation of the trip and would definitely recommend you to our friends, if they were to visit China. The transport and accommodation were all excellent, we were very happy. The high speed train was very impressive. The delay in the flight from Guilin to Beijing was nothing to do with you.

The trips were very interesting, albeit the last day was very busy, with perhaps too many things to do and we had to cut out the bike trip to the Bunyan Tree and Moon Rock, in truth we could have omitted the Pearl factory but that is the only change we would make. We definitely would recommend a bit more time on Xi'an city walls, we took a bike for an hour but could have spent longer there.

The guides were really good, Gerry was excellent. He was very well informed and very polite. Jayne was very nice but got a bit pressurised on the last day trying to fit everything in. These observations aren't meant as a criticism, we appreciate that China has so much to offer and the time is very short to take in what we did in the six days.

Thank you again, you and your company were brilliant!

Regards

Stuart & Julie Kyle.

Hi Isabel,

Thanks you for arranging the tour. We had a wonderful time. Our guide Steven was very informative and helpful. He had provided us with great service. The driver is good also. Hotels in general is quite good too. Overall we enjoyed ourselves a lot. Of course we thank you also for the whole arrangements.

Ian,

We have had a wonderful first day on tour with our excellent guide Peter and driver.

John was give day beautiful cake from the travel agent for his birthday so I am presuming that was from your company. Thank you, it was such a lovely gesture and delicious .

Thank you for everything.

Judi

Hi Isabel, 

Back to work in singapore, feel so tired. It was a great trip in sichuan last week. The scenery is fantastic and the guide is very accommodating. Was expecting jiuzhaigou to be very beautiful like what many singaporeans say but it was just alright and way too crowded and squeezy. In fact i felt that huang long and er mei shan was much nicer and peaceful as there are less people. 

The hotels were great and our favorite is fraser suites whereby we slept very soundly. The guide is very nice and accompanied throughout our hike. The driver is a very cautious and good driver. It was a very pleasant experience as compared to my other private tour to xi'an and luoyang back in november. 

Really appreciate the fact that you called to check on us when we were in Leshan. Your correspondence via email and call was great and recommendable. Really appreciate your help.

Regards 

huihua

Dear Rita,

We had an amazing time in Guilin and the driver and the guide did a very good job.

Regarding the arrangement/offer for Beijing we would like to move.

Best regards

Urs

Hello and good mornig Olivia,

my wife Magdalene retruned back yesterday evening late...I need to say on behalf of my wife Thank you.

This trip was organized in a very professional way. There was ist nothing to complain. We realy will give your name and adress to friends/ collegues with the info this is a first class travel agent or trips in China.

Thanks again and our regards to Carina and the driver mit freundlichen Grüssen with best regards

Thomas

Hi Tiger,

In general, Guilin is very scenic and we enjoy the tour very much. We like the tourist spots at Li river, rice terrace, bamboo water rafting, silver rock cave and national park.

The hotels at Shangri-La, Lotus Green and Longji one art hotel are very nice and comfortable. Longi one art hotel is strongly recommended, next to rice terrace field, the views are fantastic.

The bus driver and the tour guide are very professional and knowledgeable. All the tour programme were properly arranged according to the itineraries.

Appreciate very much of your patient and advice on the proposed itineraries. Overall, it was a well organised tour. Hope we can join your company again for future China tour.  

(The following photo is shared by Steven)

Dear Olivia,

I’m glad to tell you everything was fine after all. I’m very satisfied with your attention about my demands and care about the trip and if everything it was OK during the tour.

Behind everything and most important has the  China Discovery honesty. And since wasn´t possible do all the itinerary, the company return immediately to me the money. I´m very happy with that company and in the future I will love to visit Tibet, travel using train to Beijing or Shanghai and for sure I will keep with me your contact and the company name.

Below I will give the responses to your inquiry.

Also, I want to mentioned how much I appreciated the excellent guide in Xian, she was fantastic, she do everything possible to complete all the itinerary, she´s a PEARL (gold), very competent. Also a word to the driver in Xian, very secure driver and had do everything it was possible to arrive early or at time at the places in a terrific/confusion traffic cars. In conclusion keep working with you that driver and that lady guide they are FIVE STARS, very flexible persons.

About GUILIN, the guide, she´s exceptional in the same level of the XIAN guide, also a FIVE STARS guide.

I am sure to recommend your service to any friends who want to visit China.

Regards,

Julio Silva

Hi Isabel,

Thanks for the follow up. Overall, we enjoyed the trip and below are some of my feedback.

Guides and driver
All the guides and driver are very professional and knowledgeable about the area we visited.  Their level of English is very good and they make the trip very enjoyable. We highly recommend all the three guides to other future guests of you.

Itinerary
In Kunming, the stone forest was interesting. Dali was a quite rush and deserve two nights stay, in our opinion. Quite an interesting town and its surrounding. LiJiang is the highlight and definitely worth a second trip again.  The itinerary was quite tight as we were quite exhausted from seeing so many towns and villages within the 1.5 days. Shuhe is probably a better place for foreign tourist to based in and stay (eg banyan tree resort) as it is less crowded with local tourist and able to enjoy the ancient town. There were just too many local tourists at Lijiang, even at night.

Chinadiscovery
Highly recommended and especially I have to make so many changes.  Really thankful for your service and promptness in your response.  Will contact you again in our future visit/trips to china.

Again, thank you for everything.

Regards

Kim

Hello Jack,

I have just got back from KL, Beijing and KL after the most wonderful holiday, and wanted to say a big thank you for all your work and organizing my trip to Beijing, which was perfect.

I want to complement you and your company on the organization and quality of the service. I found everything worked without a hitch. Randy, the courier was well informed and handled everything excellently. I was impressed at his knowledge of the subject, as I studied Chinese history for my first degree and know he was correct and precise in what he said. He was friendly without being intrusive and explained things well.

Randy was also well versed in how to take care of clients, which he said was your company’s training. I must complement you on your comprehensive approach, it was superb.

In addition, I felt confident with your driver, I think his name was Mr Tin (I know his name translates into the word ‘Candy’ so you can confirm that). Even in all the traffic I felt impressed by his ability and skills as a professional chauffeur.

As a woman travelling alone it can be difficult, therefore I must complement you all on your service and will be pleased to recommend your company to anyone travelling to China, and I hope to go to Shanghai next year.

Thank you again.

Elaine Morrell

Hi Ian,

The tour was exactly what we wanted. It met every expectation.

The car was excellent.

The driver was excellent.

The guide was excellent.

The guide and driver shared information which was terrific so between them they knew all the right spots to take us. The outline of the trip was very good and we covered everything plus more. The café’s selected for lunch and dinner were excellent for local food. The guide gave us information and spoke with respect to the local people. And taught us to show the same respect which was good.

The tour moved at our pace and we were never hurried if we wanted to stay longer at one site. Always offered toilet breaks and asked if we required a rest break. I also sat in the front of the car so I could see more. When sites were very busy with tourists we went to the smaller sites first then the larger sites when less tourists were there. Guide was excellent and you should use him every time. The experience of being able to go to the top level of an earthen building was amazing. One has to go up the stairs early before many tourists arrive or late after the tourists had left. This was an extra small cost 15Y but really worth it. The local lady that took us up was terrific. And the guide was excellent at interpreting for us.

The tour went smoothly with no problems. We would be happy to email any other western clients to talk to them about this Fujian Tulou trip, in the future.

We are not making a web page of our trip.  We can send you some photos in a week or so.

Thank you for all your service and prompt replies to our emails.

Good service.

Sue and Bruce Van Every

Hi Wonder,

Sorry I have taken so long to get around to writing to you to give you our feed-back.

Firstly, let me say that we were very happy with the way you organised our China trip for us.  Your service to us was of the highest standard and we thank you sincerely for that.

GUILIN:

Guide - Linda - a very pleasant young lady with very good English language skills.

Hotel - Bravo - good quality, clean, comfortable, good location.  Breakfast - both western and chinese was quite awful.

Driver/Vehicle - both very good - no improvement needed.

Guilin to Kunming (soft-sleeper train) - I realise that this is outside of your control however I will still advise you of our experience.  Our compartment was used and dirty when we boarded the train.

KUNMING:

Guide - Wayan - very personable, friendly, and knowledgeable young man.  We very much enjoyed his company and the information which he shared with us about Kunming, its surrounds, and China in general. Wayan chose good restaurants and local dishes for us to enjoy.  He made us feel that he was always doing his best to ensure that our time with him was the best he could make it.

Hotel - Jinjian - good quality, clean, comfortable. Although the hotel was handy to the railway station it was not a particularly good location. Breakfast was the best that we experienced during our time in China. 

Driver/Vehicle - both very good - no improvement needed.

LIAJIANG:

Guide - Sophie - very personable, friendly, and caring young woman.  We enjoyed her company and her bubbly personality. 

Hotel - He Xi - clean and comfortable in an excellent location.

Driver/Vehicle - both very good - no improvement needed.

JINGHONG:

Guide - Mike - our least experienced guide but by far our most enthusiastic.  Mike is an outstanding young man who with experience will prove to be a major asset to your company.

Hotel - Tai Garden - good quality, clean, comfortable, with OK location.

Driver/Vehicle - both very good - no improvement needed.

All in all a very satisfactory experience.  One suggestion might be, for groups such as ours who are responsible for finding their dinner each evening, you might provide a list of suggested local restaurants. Perhaps a short tour of the city area would help your guests to orient themselves with regard to their hotel and its locale. We found Guilin and Lijiang relatively easy for this but Kunming and Jinghong were more of a challenge.

Thank you for all of your assistance.

Kindest regards,

Paul Hamill

Hi Olivia,

I just wanted to let you know that I tried to submit a review to TripAdvisor but they did not approve it - I'm not sure exactly why. If you read my review below it is not really any different than any of your other outstanding reviews on TripAdvisor.  Please advise.

My review - 

"We had a wonderful time travelling on a 2 week tour of China.  We worked with Olivia for over a week planning and customizing our 13 day tour.  China Discovery handles all of the logistics of travelling throughout China - including domestic flights, airport transfers, hotel accommodations, and of course our awesome tour guides and drivers.

They really make it easy for first time travelers to China as we didn't speak any Mandarin or Cantonese (Hong Kong).  Their guides really make a difference as they not only pick you up from the airport, but they also help check you into your hotel and also into your next flight when they drop you off.  The guides and drivers were extremely professional and were always on time and courteous, even when a couple of our flights were delayed by 2-3 hour.

Our tour began in Hong Kong with an extra day in Macau and then continued on to Shanghai, Guilin, Xian, and Beijing.  Hong Kong and Shanghai gave us a glimpse of the city life in the bustling Chinese metropolis.  Guilin was definitely a favorite spot as the majesty of the Li River scenery made us awe struck for the entire 4 hour cruise.  The city of Guilin is beautiful and definitely understand why it's one of the most popular domestic tourist destinations in China.  Xian was amazing - so much history yet so much city and population growth.  You've got to see the Terracotta Warriors of course but don't miss out on the Muslim quarter.  Its chaotic bliss in the Muslim quarter as you're surrounded tuk tuk scooters and awesome street food.  Beijing was magnificent as we spent the Lunar New Year there and was fortunate to see it snow in the Forbidden City.  It was certainly an amazing and memorable time to be there.

This tour was just an appetizer and with a 10 year visa, I definitely plan on coming back and plan another tour with China Discovery.  I highly recommend them!"

- Dave

Hi Jack,

Thank you for providing wonderful service!!!!

Thank you for making our changes quickly and efficiently!! Due to the north east weather and personal circumstances!

Thank you for the wonderful guides and drivers you have provided!!

You are amazing at your job and really care about your guests!

I said a prayer for you and your family and all your guides and drivers and your company at the Buddha Temple. Wishing you all a Happy, Healthy, prosperous life. 

I can't wait to write my reviews when I return to the United States. You and everyone at your company have gone above and beyond to make this the best family vacation.  We have traveled the world and you and all of your staff by far have been the best. I would recommend your services to anyone.

Mike and Autumn in Shanghai, Mr Wong and Jenny in Xian and Mr Wong and Lily in Beijing were all the best. The drivers were safe and amazing in the traffic and the guides did not recite memorized scripts but knew the history about every site and could answer all our questions with great knowledge. The hotels were clean and the staff was nice and all of their breakfasts were fabulous. I loved how lunch was included on the tours and how great the restaurants were. I really appreciate the guides suggestions on food choices. We were never disappointed.

You may use my comments and name if you wish for publicity.

With Sincere Thanks,

Barbara and Monica Vandehei

Connecticut, USA

Hi Olivia,

My apologies for the delay but its been busy since we've gotten back from our trip.

Thank you again for such a wonderful tour - it was very well organized and we enjoyed each city and the great tour guides and drivers.

I posted a review on TripAdvisor and hopefully it will be published soon. 

Thank you again for a wonderful time in your country.

Best Regards,

Dave

Hi Laura,

It was very good! The service from Mary was excellent as well as the driver.

We really enjoy all the tour and specially your help to accommodate us so fast and pick up the money. Thanks again a lot also to Mary who was very patient, kind, and with enough English as this is not easy to find in China!

thanks!

Monica Izquierdo

Hi Tiger,

Sorry for the late reply.

About Xiamen trip, we really impressed and enjoyed. Tom, who is a tour guide, is professional and has a good knowledge about Xiamen. The driver is also drive safely. Overall, the trip was wonderful.

Here are some pics from our Xiamen trip ^.^

Best,

Tanyatorn

(The following photos are shared by Tanyatorn)