Yangtze River Cruise Reviews - What Our Customers Say about Yangtze Cruise

Dear Wonder,

Sorry for the super late reply.

Your company consultant (Mr Wonder) has been super efficient replying and solving my doubts. He follows up every single details and everything went smoothly under his guidance.

The service was great from every aspects on the cruise during the tour.

Definitely!

Pat

Hi Wonder,

Sorry for just replied your email. We just reached home safely.

Our trips were awesome! We really enjoyed our trips from Yangtze River Cruise to our private tours. Not only we had much fun, but also gained much knowledges.

First of all, I’d like to say thank you so much to Wonder for helping us to arrange our trips. The way he followed up his first email that went to my email spam was awesome. That’s the reason I chose him as my travel consultant. He showed me from beginning that he’s a responsible person.

During our trips, we were accompanied by Nancy, David, and Jack. All of them were very on-time and very knowledgeable; they speak English fluently. That helped us to understand the long history of the places where we visited. The restaurants that they recommended were also nice.

As my thankful to China Discovery, I’ve recommended this company to my relatives and friends who asked me about my trips. Again, thank you so much!

Sany

Dear Tracy,

I would like to thank you for arranging this trip which was truly appreciated. The services provided were excellent. All the guides and drivers were very professional and helpful. The Century Victory cruise can be rated top of the line. Will ask you to book our next trip in China again.

Best regards

Yu

Dear Leo Li,

Thanks for your excellent services.

We are very happy with your service.

The only downside was that when the day tour in Chongqing was cut down to a half day, the tour guide still sent us back to the cruise quite early at 4pm.

Whereas in Yichang, Nancy was excellent she adjusted her time to suit us and was very helpful all the way, we covered so much more with her. She was proactive to liaise with the cruise staff etc.

so much more with her. She was proactive to liaise with the cruise staff etc. The 3 tribes visit was one of the highlights of our trip.

Bests,

Nathan

Dear Wing,

Apologies for the delay in writing to you. We have been very busy since our return and China seems like a long time ago.

Thank you so much for all your help in making sure that our trip was truly magical.

As first time visitors we were very much in your hands and your advice was invaluable.

The accomodation throughout was excellent and the breakfasts always had a good selection. Transport was always comfortable with tickets and admissions well arranged.

The guides were very attentive and helped us to navigate through the culture and history as they showed us around. I would particularly like to mention Angela. Her knowledge and enthusiasm kept us going on some long and quite tiring days.

I think our favourite moments have to be on the river and that charming hotel Yangshou Mountain Resort. I have enclosed a morning picture from our room. Quite beautiful.

We are now preparing for Christmas with the family so again very busy.

Wing once again we thank you and your team for arranging a marvellous adventure, I'm sure we will return.

With very best wishes

Jane and Jon

Hi Phoebe,

Thank you the cruise ws great All ok.

Best regards,

Peter

Hi Evelyn,

The weather of Jiuzhaigou was great. Not sunny, but slight sun, experience a little light snow on Long Lake, and beautiful masterpiece of creation in JZG. Huanglong was wonderful too. Nice weather. Even with the cable car, we walked a total of 16000 steps. Unforgettable 2 days

Century Oasis - it's new and we were given 3rd Level, but only dine in one restaurant. Still it's good. Allan, the Cruise manager took good care of us as we were the only few that requires English guides.

The Fengyansanguo show is super n spectacular. Very glad to have seen it. Thanks.

5* - Feng Yan San Guo

4.5* - Shengnui Stream

4* - White Emperor City

3* - Fengdu Ghost City

Time flies, but the memories remain. It's been a really great trip for my wife and i over the past 14 days. Thank you for your wonderful service. Really appreciate that. Only regret is don't have time to meet up with you.

Melvyn

Hello Wonder,

I am finally back in L.A. after the amazing and breathtaking views of our memorable China trip!

I am writing to thank you for your efficient and gracious service, and special thanks for taking the time to meet with us in Chengdu and the choice of such a beautiful souvenir for all of us. You sure have showed us a great example for excellent Customer Service.

Once again, we thank you very much for being so patient, answering all of our silly questions and explaining all that we need to know. You are Mr. Wonderful!

It was truly a great pleasure working with you, your professionalism and experience have been a great asset in planning my trip and I look forward to doing so again in the near future, hopefully in 2024. And, I can assure that you will be highly recommended to all my friends and family for their future travel needs.

Meanwhile, wishing you good health and happiness for years to come! Take care!!

Best Regards,

May

Hello Jack.

We loved the cruise, and we were very pleasantly surprised to find some English speaking crew onboard, who gave us special attention.

The boat was almost new, with very high hygiene standards, the food was very good (although maybe a bit oily at times), and the excursions very entertaining and with English speaking guides.

We will not hesitate to recommend it,

Best regards,

Dan

Thank you Jack,

My elderly parents and I enjoyed our cruise onboard Century Oasis. The sights are beautiful and the attractions well organised.

Joe

Hi Rita,

It was great!

Thank you!!

Narinn

Hello Jack.

My wife and I wish to thank you for your recommendation. We also want to compliment the crew and the management of the cruise company. The ship is beautiful and the service is outstanding. We have now been here for 24 hours and are enjoying every minute on the boat and the tours. It has beyond our highest expectations so far.

Once again, thank you for your patience and dedication through the whole process. Kindly convey our appreciation and gratitude to the management and crew of the vessel and the owners.

Yours very sincerely

Bjørn

Dear Jack,

I just want to let you know that we had a fantastic cruise tour with Century Victory and its highly competent and kind staff.

The cabin was very fine, so was the restaurant and the excursions. We chose the ship lift tour in the end which was also amazing.

Once again thank you so much for your assistance in making this tour possible.

Best regards,

Birte and Per

Hello Wonder,

Loved the cruise - especially the included excursions, special arrangement for English speaking guides, new boat, and friendly service!

Claus

Dear Wonder,

Thanks for organising our trip and we appreciated your prompt replies. It was a pleasant and wonderful trip to China.

Here, we would like to extend our heartfelt thanks to Nancy of Yichang. Our Yichang flight to Guangzhou was cancelled without notifying us. We arrived at the airport only to be informed of it. Nancy swiftly took action and changed our flight from Wuhan-Guangzhou and rushed us to the train station to take the high speed train to Wuhan. We managed to arrive in time and back in Kuala Lumpur now. Nancy proves to be a very efficient and reliable guide. Thanks!

Kristle

Hi Tracy.

The cruise was great. The staff onboard were very nice and helpful. Thanks for everything

David

Hi Phoebe,

Sorry for missed out your email as I’m very busy after back from China.

The cruise is very good and we feel happy on the arrangements.

Thanks & regards,

Helen

Phoebe

It has been a long-time ambition of mine to visit your country and as I was invited for a work event this provided the opportunity for me to extend my stay. Your help with the journey planning ensured that I maximised the limited time I had available and achieved my objectives. The panda keeper experience day was incredible and hugely enjoyable, it was an honour to be able to assist in even a small way with the care of these incredible animals.

The local guides that were provided in the different cities were all excellent with great local knowledge and advice.

I would like to thank you again for coming along on my final evening to meet with me, the panda memorabilia was a lovely surprise and is much appreciated.

I have attached a couple of photos, one from viewing Leshan and one on the Panda Experience day, the memories that this trip has provided are truly magical.

Kind Regards

Denise

Dear Rita

1. Thank you for your email. We arrived home yesterday evening. We had a great time in China. We would like to express our gratitude to you & China Discovery for organizing this wonderful tour for us. Please see my comments below:

2. We are very pleased with the arrangements made by Rita. She is very accommodating & answers all my queries (lots of them) professionally. We wouldn't have done it without Rita's help

3. Definitely willing to recommend.

Mona

Hello Wing,

see below

1. Excellent clear communications with Wing who always answered questions promptly

2. We thoroughly enjoyed the Yangtze Cruise & the upgrade to Shangri-la suite was well worth the extra cost. The 3 Gorges Tribe visit was a highlight as were the visits to pandas, Wuhou Shrine & Renmin Park in Chengdu.

3. Yes, willing to recommend

4. Very good - including all guides

Tina

Hi Tracy,

thanks for all the excellent organization. My father had a wonderful time.

Kate

Hi Phoebe,

The cruise was really fun especially the ship lift tour. The tour staff was great, especially the cruise director. The three kingdom show was exceptional. You did a great job setting up the cruise and providing room options

David

Hi Rita,

The ship is fabulous so far and thank you

Dominik

Good morning Miss Evelyn,

Below are my comments:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, excellent.

2. How do you comment your cruise booking arrangements?

Good

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes

4. Your general opinion on us?

Very professional, trustworthy, helpful.

5. Do you have any suggestions on improving our services?

Will be good if the service consultant could use WhatsApp or other medium more commonly used in other countries instead of WeChat for communication. Most other countries don't use WeChat

6. Can we use your comments of our service, the photos or other images that you took for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?

Yes.

LING

Hello Jack,

Yes we had a great time thank you. We were grateful for the upgraded cabins. We enjoyed the underwater museum and evening show excursions very much. The sky road was also enjoyable. The lesser three gorges excursion was quite long, if we had known how long it was going to be we may have decided to skip it, or at least go prepared with drinks etc.

The lead tour guide on board was great. Although we were a bit disappointed there was no real farewell. The final day felt very rushed. It seemed like there was more to do at the three gorges dam like the underwater gallery but we didn't have the time to see it.

The service onboard was very good. Very attentive staff. Given the price I would have expected a bit better quality food. The select was good but often the buffet items had gone cold and weren't replaced with fresh. I think a better selection of wines, including a nicer house wine would help attract more western guests too.

Claudia

Hi Leo,

We enjoyed the trip very much, both cruise and Chongqing tours. The ship was fine and new. The food was reasonably good. The guides were excellent. Crew were helpful.

I would prefer slightly better hotels during Chongqing trip, especially in Wulong. The breakfast could be better.

Also a list of recommended restaurants for the dinner could be useful.

Overall we had a great time and would be happy to use your company service for our future trips in China.

Alexey

Hi Zeva,

Chongqing trip so far so good. Did 12000 steps of walking! The cruise is very satisfactory. Hotel at Yichang is good. Wanda is three doors away, with restaurants on 3rd floor.

Tan

Hello Tracy,

Thank you very much for the very well-organized vacation. Everything went very smoothly, good hotels and good guides/drivers.

We liked China very much; it was beautiful ….

Regards,

Jan and Krystyna

Rita

Yes, we enjoyed the cruise very much, thank you! Let other clients know the main entrance has moved to just south of #11.

Stephen

Hi Wonder,

The trip has been fabulous

Eugenia

Hello,

Overall, my trip and travel to China from 9/1/23 - 9/17/23 was very nice and satisfying.

Thank you all for the travel arrangements, especially the Yangtse Cruise.

I am now already back in Los Angeles USA. Hopefully, I will be able to travel to China again next time.

Thank you so much.

Madiana L.

Hi Leo

still not adjusted but should be 90% in a few days, on the local guides no complaints, top three Jamie Wang Beijing total knowledge of Chinese history asked him tough questions he gave honest answers , number 2 Seven Shanghai again total knowledge , we became friends, number 3 Sarah Chengdu so young and enthusiastic cares 100% wish we could have spent more time with her. On hotels you made very good choices only one I would change was the Intercontinental Tibet which my wife wanted to stay in , problem far from center of town, we chose not to do some sites because we had seen before on previous trips, that’s what great about private tours we can change itinerary, Leo you provided great service thank you.

Gene

Ms Zeng

Thank you for following up on us. We both very much appreciate your good support, effort and kind assistance.

Kee up your good work.otta! Really good experience!

Ricky

Hi Tracy,

Feedback for Zhangjiajie

o Guide: Lilly was a great guide, first she thought we will be quicker but with Ruby walking a lot or carrying her, we were slower than other groups. She adapted quickly and changed the plans according to our needs, which was really nice. She was a great guide with lots of knowledge, good English and she even took care of Ruby some times.

o Hotel: The Pullman, breakfast was ok not really good and as there were a lot of Chinese groups it was crowded. Room was ok but a bit outdated. The baby bed was not good, it was for really small babies (who cannot walk or stand) and one wheel was broken. We adapted it and it was ok for the 2 nights.

o Attractions: These two days were amazing, the glass bridge and the river tour was nice even the walk along the river was great. The national park (with avatar mountains) on second day was also really cool and Lilly also guided us through less crowded places. We were quite tired in the end but it was really worth it.

o Restaurants: Both were fine, we liked the second one better. The first one all dishes were cooked with lots of Oil. And actually for us it was way too much food. but maybe other people eat more.

o Car and Driver: Both were good and nice

Feedback for Chongqing

o Guide: Jim was always a bit stressful and hectic. His English was good. We think he really tried hard to satisfy us, but for us it sometimes felt too much, on the first night he arranged a hotpot for us which was great.

o Attractions: Houses in the Hill at the riverfront is really nice and actually I think lots of people would enjoy to walk down the stairs instead of taking the elevator. It would be nice to spend a little more time there and let people wander around. Monorail inside the building we think is ok to see but not really special, could maybe be skipped depending on the group speed. Old town was really nice, I think western people would enjoy to wander around, try food and drinks or buy souvenirs and not just rush through it. Museum is nice to hear and see something about the culture, but as this was our last stop in the city we were tired and had enough after the first floor with the information about the 3 Georges. We asked Jim if we can go to the boat now and he agreed which was great for us.

o Car and Driver: both were good

Feedback for Yangtze River Cruise

We spend a nice time on the boat, the food was good and the rooms were nice. First they just prepared a foldable chair for Ruby as bed, but after we asked for a real baby bed they put one in our room. That was great.

o Trips general: for us it was great that there were mostly two trips a day one in the morning and one in the afternoon. So Ruby was able to do her nap in the room. The service staff on the boat was great too, they always helped and suggested us if we should go on the additional trip or if it is better for us to walk around on our own.

o First day trip morning: We actually left the guide at the temple because the speed was also not suitable for us. And obviously the other part of the group was quicker than us with Ruby. But it was fine for us like this. We were able to look at all the things in our speed.

o First day trip evening (optional): We didn´t go to the show, because Ruby goes to bed around 7:30pm and someone had to stay with her. But we enjoyed the dinner and drinks and music in the bar.

o Second Day morning (optional): White Emperor city was not recommended to us, so we didn´t participate. We still left the boat and just walked around the harbor, there was also and old city wall and a white tower, which was nice to explore for 1-2 hours. Then we went back on the boat

o Second Day afternoon Boat trip: that was really nice and great to see. Ruby also enjoyed the ride a lot. The tour guide spoke great English.

o Third Day: Checkout, it was a bit surprising that we should give all our big luggage’s already the evening before we left the boat to the boat staff. Which was not possible for us, with having a kid. You have to pack in the morning. But we managed to keep one and give the other one already to the boat staff. Another surprise was that the room cards didn´t work after the breakfast on the last days, they just locked everyone out, so you had to get a staff member to open the door again. Would be nice to inform the people about it or have the room cards work at least until the time when everyone should leave the boat. least

- Dam: It is for sure impressive why they build it and to get to know some information about height and relocation of cities just for this. But to get to the top and walking around there was not really nice, way to many people, it felt like all ships had the same timing so it was super crowded. I think I would maybe skip that but also because we have a small kid and it was a bit overwhelming for her with all the people.

- Guide: Nancy spoke very good English. She was nice but not as friendly and helpful as Lilly

- Restaurant: Good and nice food. But we had to pay for water, but two bottles of beer were included. Which is a bit strange, as we were 4 people and especially one pregnant woman and a kid.

- Attraction: Cave and path around half island, that was nice to see and the good part was most of it was shady.

- Car: it was a fancy car, but too small to fit our luggage (4 Suitcases and a stroller) we had no issues with the other cars. So it was a bit uncomfortable to sit, as one luggage and the stroller had to fit in the area we were sitting

- Driver: Nice and friendly

- If there would have been a flight in the afternoon or earlier in the evening around 6pm that would have been better for us. So it was a really long day.

Whole trip: it was very nice and we would do it again, maybe with some small adaptions. Thanks for organizing it we took a lot of great pictures and created some really nice memories.

Best regards,

Fioni

Dear Jack,

good morning!

Glad to see you! Thank you for your mail!

The trip was great! Really well organised!

Additional THANK YOU to the manager of the boat called Alina who took the special care about us.

Best regards,

Svetlana

Dear Jack,

Here is a feedback

On the 3rd when we arrived everything run smoothly. There was a girls waiting for us at the airport exit, as told before on phone and SMS wearing a yellow shirt, so easy to recognize.

The drive to the boat was also ok, no problems, it took around 40 minutes. When arriving at the harbor somebody took our luggage and went down to the boat. After registration, all easy, we could board. This was around 3.30 pm, so still quite early.

Merry, the responsible „Concierge“ was friendly and helpful, she guided as to an executive suite on the 5th deck, as promised from you, I think it was 506. Our luggage was already there, the room was as expected.

She asked if we would be interested in a bigger room, as there was still one free. She told us that she wants to show it to us, it was the celebrity suite 588, finally we took it.

The dinner was good while we were running out (it was buffet dinner).

On the 4th we had a stop at Baitao, the 816 engineering scenic area. This one was not very interesting for us. It‘s just an enormous cave, at least it was not as hot as outside…

The lunch was a la carte, and it was the best meal on board. In the evening we went to a show in Zhongxian,“The Beacon of the Three Kingdoms. Even we didn‘t understand a world it was a great and nice show.

On the 5th, after passing the Qutang Gorge, we had a stop in Wushan. There was a nice road trip a long the Wu Gorge with nice spots on the top of the mountain. After lunch on board, we went to the mini three gorges, first with a smaller boat the then with very small boats. Ok, but the last very small boat was not really necessary in our opinion. Back on board we drove the Wu Gorge in our boat.

On the 6th we arrived at our final destination in the morning. We had to be ready with our luggage at 7 am, after talking to Merry I could handle out 7.30…

Later, when we came from breakfast, the luggage was still standing in front of our cabin, this could be optimized…

Only later we found out, that there was a possibility to take the boat lift at 3 Gorges Dam. It was not communicated to us, I would have taken it. So we went by Bus to look to the dam from quite far away…

At 11.30 we went to dinner in Yichang, this was nice again.

Summary

It was a nice trip and we enjoyed it. We were happy that we choose the right suite, so we could have nice views to the Gorges from our balcony.

Eduard

Dear Tracy,

thanks for reaching out! Yes, we came back safely and full of new impressions - it was a truly spectacular trip!!

I would like to provide more detailed feedback when I have a bit more time, but just to say already now, we were really really happy about all the organisation and the support, especially from you personally!!

Best regards,

Matthias

Hi,

The cruise was great... Flight is delayed though (5:45pm now delayed until midnight), but the cruise was good. Great weather and wonderful staff

Hannah

Hi Vivien,

We are on the train and all good so far

We love the ship and our rooms

We had a great trip thank you

Jen

Hi,

We had a great trip Leo. The arrangements were great from the moment we landed in Chongqing. Thanks so much for helping to accommodate our different requests.

Kent

Hello Wonder,

We enjoyed it very much, that’s a simple feedback :)

Regards

Tomas

Dear Vivien,

Just wanted to thank for all the patience and attention you had with me.

Cruise was great, i was even upgraded

Train trip was also very smooth and on time, easy to connect between two stations in Changsha.

Thank you once again!

Delyan

Dear Tracy,

I am sorry for this late feedback, I had a limited access to my e mails during my stay in China.

My trip in Huangshan was great, I was disappointed because of the weather as the clouds blocked the view most of the 2 days. But nobody can t do anything about it! Aside from that, Jessica was really nice and her English was perfect. The hotel and the room were nice, it was very well organized! Thank you for this. I also want to thank you for your availability in answering all the questions I had before I leave.

The only point I would suggest for improvement is maybe include some information on how taking a train in China works. It s not complicated at all, but as I had never done it before, I was a bit stressed about how long it would take me once in the train station. So maybe just say that you have some ID controls (with special lines for foreigners) and luggage controls and that s it, would have reassured me I think!

But this suggestion is only a comment to make the experience even better, it was already really greatly organized!

Thank you again for this organization and have a lovely day,

Best regards,

Caroline

Hi Jack,

Here is the survey/feedback for the Beijing and Wutaishan trip:

we are back at home now and really happy.

It was a great journey through China. We have so many wonderful memories.

Thank you very much for your very good organization and support!

Best regards,

Miriam and family

Hi Rita,

Thank you for checking. Yes, unfortunately our flight was delayed for too long and we have missed our connection to Sydney. We can’t leave until tonight. Not a great way to end our time in China, but not much we can do about it.

On a positive note - we had the most wonderful time on our holiday!!! Everything you organised was just perfect - from the program, to the guides, to the accommodation. You managed to fit in all of the things on our 'bucket list’ and we loved every moment. All of the guides were very knowledgable about their local area and so passionate and welcoming! I cannot express in words how fantastic our trip was. So, thank you, thank you, thank you.

We will definitely recommend you to our family and friends!

Warm Regards,

TONI

Good morning Rita,

We want to say thank you for the very nice gifts and for arranging a wonderful trip.

Can you send me your contact card for WeChat so I can share it with a friend. Thanks

Steven

Wonder,

My parents enjoyed it very much thank you! Haven’t heard the details though because I haven’t met them yet.

Kim

Dear Tracy,

Up to now everything worked perfectly. Thank you for all your support.

All was good in Xian.N ancy met us in Yichang, and so did the guide in Xi’an, who - good surprise - speaks a very good Italian (he is a long time teacher at the local university, and an archeologist).

Gift received and appreciated: many many thanks from my wife (and me). The best gift has been your perfect organisation of our trip: we encountered no problem at all: I will give your reference to my friends when they plan to visit China.

Everything was OK in China, so we are very happy to have been there, and I thank you for your help; specifically, we must say that everything you planned went ok.

Giorgio Garuzzo

Dear Wing,

Sorry for not providing my feedback soon enough. We’ve completed our marvelous China tour and now at home recovering from the jet lag.

Yvonne and I would like to express my deepest gratitude for the exceptional level of service and meticulous planning you provided in organizing our recent Yangtze River Cruise from Yichang to Chongqing. We wanted to let you know how much we appreciate your efforts and the incredible experience you helped create.

From the moment we started discussing our travel plans, it was evident that you possess an extraordinary understanding of the travel industry and an unparalleled dedication to your clients. Your attention to detail was evident in every aspect of the trip, from the selection of high-speed train rides to the choice of accommodations and activities.

We were genuinely impressed with how you took the time to understand our preferences and interests, ensuring that the itinerary perfectly aligned with our desires. The thoughtfulness you put into every recommendation and suggestion exceeded our expectations. You have been very patient in answering our questions about train-rides and their respective station’s environment such as availability of elevators. Each destination we visited was captivating and offered unique experiences that will remain etched in our memory forever.

Your expertise in navigating the complexities of travel arrangements was evident throughout the entire process. Your comprehensive knowledge of the destinations, including the hotels, attractions, and hidden gems, truly enriched our travel experience.

What sets you apart is your exceptional level of customer service. This was clearly demonstrated in your follow-up calls to ensure we’ve boarded the train timely to Yichang so that we won’t miss the river cruise. You even helped us set up a new WeChat account while enroute to Shanghai. You were always prompt in responding to our inquiries and went above and beyond to accommodate any changes or requests we had. Your professionalism, patience, and positive attitude made the planning process enjoyable and stress-free. It was truly a pleasure working with you.

Thanks to your meticulous planning, our trip was an incredible adventure filled with unforgettable moments. We returned home feeling refreshed, inspired, and with a deep appreciation for the beauty and diversity of the places we visited. The memories we made will be cherished for a lifetime, and we have you to thank for curating such a remarkable journey.

Please extend our heartfelt appreciation to the entire team at Chengdu Bamboo International Tour Co. Ltd.. Your collective efforts and dedication have made this trip a truly extraordinary experience. We will undoubtedly recommend your services to our family, friends, and colleagues, confident that they will receive the same outstanding level of service that we did.

Once again, thank you, Wing, for your meticulous planning, exceptional expertise, and outstanding customer service. You have exceeded our expectations, and we’re genuinely grateful for your contributions in making our trip an extraordinary one.

Wishing you continued success in your career and many more opportunities to create incredible journeys for others.

Attached herewith is a photo taken while touring the Three Gorges Dam.

With sincere appreciation,

David

Dear Wonder,

We all arrived home safely on late Thursday evening 8 June.

Overall it was an interesting and enjoyable holiday for us. We all had a wonderful time on the cruise. From cleanliness of rooms to meals arrangements and entertainment programs it’s a thumbs up from us.

The lunch at Yichang was the best overall. Both touring in Yichang and Chongqing were nicely arranged .

Thank you for your hard work and May I wish All the best and success.

Elaine

Hello Mr. Wonder Wang,

We have arrived safely to Kuwait and are now cherishing our memories of China. We had a very positive impression of the country and its people in terms of organization, cleanliness, friendliness, beauty and convenience. We would definitely recommend your company to our family and friends. We were well cared for by your guides, which made us feel safe and comfortable the whole time. Regarding your specific questions, we have these remarks:

1. Most definitely Mr. Wonder Wang was quick to answer our many questions. He offered valuable advice and was patient through multiple emails between our first point of contact a month before departure, during the tour of China, and until we returned home.

2. The service of the guides was generally very good. They gave us insight into the history and culture of China, and explained the significance of sites along the way. We also felt safe with the designated drivers. At the end of each guide's service, (s)he asked us to fill a questionnaire, and we can see why this is important. Generally our comments were very positive, but we did not have time to adequately assess one guide who was not at the usual standard for this company. His English name is Waldener. We felt he slacked in sharing beneficial knowledge of his city, instead joking around and showing off his knowledge of American history and culture. He was too familiar for our taste and his comments were often immodest. We feel he might benefit from more cultural sensitivity training. The remaining tour guides were very engaging, knowledgeable, dignified and helpful. Jack (in Beijing), in particular, was exemplary in friendliness and helpfulness.

We also have a couple other minor comments. The cruise ship had very little and usually no Internet connection, which was frustrating. On the other hand, the cruise manager kindly asked us about any dietary restrictions and made sure we had food that met our requirements. Likewise, two of the tour guides understood that we only eat halal meat and took us to a halal restaurant for lunch -- this unexpected consideration was highly appreciated. (This is a very important service for most of your future Middle-Eastern guests!!)

Thank you, Mr. Wonder Wang, for your professional communication and friendly assistance throughout this experience,

Sincerely,

Yaser

Dear Rita,

非常满意。船上来了个香港厨神，饮食方面好。客房很舒适。免费Wifi.

美芳

Hi Tracy ,

I hope you are well. I have just left a review.

We finally got home safe though already early in the morning. Thank you again for organizing this wonderful journey for us!

Thanks so much for all your work and also to the wonderful guides. They were great. I will highly recommend you and your company.

Have a lovely evening and best wishes,

Paula

Hi Tracy!

It was an experience. Thank you for all your efforts! It was great!

Hello Wonder,

Yes, we are back home. We had a great time. My favorite part was the service, especially. The English-speaking staff. They worked really hard to make our trip enjoyable. We upgraded (ship was not full) to an executive floor. That was a good decision.

The tours, were interesting, even. If the weather did not always cooperate.

Food-wise, I really appreciated the excellent coffee and the quality of the red wine!

We will be sure to recommend you to others. Thank you.

Hello Wonder,

we had a very nice cruise and I will send you more feedback by E-mail. Talk to you soon!

Axel

Hi Wonder,

Good evening! The cruise is good. Today was the the 小小三峡 tour (optional), very good so far so good thanks! Yes, we met a family, they bought the same tour through different agent. And once they heard that my tour is cheaper comparing to theirs asked for your wechat happy to introduce! I also shared with some other colleagues, for their future reference. The room is good. We only upgraded from 2nd floor to 3rd floor and paid additional 300 rmb. Which is fine

Alexander

Rita,

We are in our cabin now. A crew member called King is wonderful. Rita: enjoy the cruise trip. The staff on the Gold 8 we're fantastic!

Kathy

Hi Rita,

we are still in Yichang but leaving tomorrow. We loved it. Thank you. It was really beautiful thank you for helping to book.

Katie

Hi Wonder,

here is a quick review of our tour on Victory Jenna.

Firstly, I would like to thank you for your time and effort in selecting and booking the most appropriate tour, then cancelling due to schedule issues, rebooking, then cancelling and rebooking due to COVID issues! You also alerted us to the need for province-specific health codes and pre-embarkation testing, and kept in touch during the cruise.

On arrival, we decided to upgrade our cabins to the 5th floor suites. We also upgraded our meals to the 6th floor dining room. As a result, we had a genuinely 5-star cruise experience. The staff and crew were welcoming and friendly, most of them spoke English, and the service was impeccable. The food was varied and delicious. The standard of cleanliness and hygiene in all areas was very high.

The included excursion to the Three Gorges Dam was not very interesting for me, although the optional trip in the ship lift was a great experience. We all enjoyed the ferry trip up the shennong stream. Unfortunately, foreigners could not join any other optional excursions because they needed a COVID test within 24 hours, which was impossible once on the boat. This meant more time spent on a stationary ship than I would have chosen.

The evening entertainment program was just the staff and crew having to get on stage after a long day's work. They did a great job, and it was fun, but I think the evening program is very much oversold.

I would say early in the season, with 50% occupancy and the option of cheap upgrades, this can be 5 stars. In a regular room on a full ship, probably 3 stars.

Best wishes

Mark

Hello Leo,

Yes we just got back to Beijing last night. It was so wonderful! We had the best time. Everything went smoothly, we had no trouble checking in our room was perfect. Thank you so much for all your help planning the trip.

Jozanne

Vivien,

Nice crew, nice program, nice good. Everything is wonderful.

Anastasia

Hi Leo,

all fine thank you! The cruise was good, and the food was also fine. There was in particular, one girl, Natalie, she was really sweet and treated us very special!

Sofia

Hello Rita!

Yes, we are enjoying the tour. We would be happy to share some feedback and pictures with you.

Brandon

Hi Wonder!

Sorry, my phone was off for a while to conserve battery.

David was great in Chongqing, the cruise was perfect, great staff, very helpful, good food and good tours, and David the guide for the dam was really good too!

Lots of Davids on the trip!

Once we get settled back in SZ this weekend, I'll send you a message about some ideas for our next holidays to see if you can help. Generally, we're thinking of the Hot Springs, Snow City and Harbin around Christmas, and Tibet in our Spring break around the start of April.

Thank you so much for putting together a wonderful holiday for us!!

David

Hi Rita,

The trip was very nice. We will finish it tomorrow.

Adriano

Dear Wonder,

We have enjoyed the time, thank you for the good organization. The hotels has been very good, the ship excellent. If there has been a problem, you and the guides found a good solution. My favorite impressions: the pandas, the night view from the ship to Chongqing, the view from the hill down to Chongqing.

Kerstin M.

Hi Riley,

Thank you for your organization. It was an amazing cruise with great service, nice weather and beautiful landscape.

Kristina

Hello Vivien,

Thank you for helping to arrange our trip. We had a great time!

Can you please send through the fapiao?

Kind Regards,

Jonathan

Hi Tracy:

Here is my evaluation of the cruise on Century Glory:

Ship and facilities: Overall I was impressed with the design. Unlike almost all of the other Yangtze cruise ships, the interiors are clean and modern, reflecting a fusion of modern Chinese and European aesthetics. The different coloured carpets on each floor were a nice touch. Overall, the ship has modern, but warm, feel to it with well-thought-out spaces such as the Panorama Cafe at the front of the ship, which had full-height wrap-around glass walls and an inviting open deck at the font of the ship which is protected by high glass walls. The open spaces at the top and rear of the ship are also notable. Unlike other ships on the river, the Century Glory was designed to maximize open spaces with generous and comfortable seating. Even when it was raining, the large outdoor sofas (note these are not cheap plastic white chairs, but rather quite comfortable rattan-style sofas with fabric cushions) on the Sun Deck could still be used thanks to the canopies that covered the deck. The VIP Panorama restaurant offered an impressive array of local Chinese and Western dishes of high quality, with various seating options and floor-to-ceiling windows offering excellent scenic views. The cabin, on Deck 6, was quite large and the bathroom had two sinks, which is unusual even on ocean-going cruise ships. Bedding, excellent.

Service: I had no problems with the service, in fact, it was far better than I had expected. As one of 20 foreigners on the ship (out of 500), we were well taken care of and all senior staff knew our names. Although I speak Chinese, English was widely spoken amongst the senior hotel staff of the ship. The Cruise Director had previously worked for Royal Caribbean, and it was evident that the high attention to guest relations--which that company is known for--was something he brought back to Century Cruise Lines. Any problem was solved very quickly.

Shore excursions: I am not a person who does many shore excursions, but the ones I did do were well-organized and efficient. The guides spoke good English and had deep historical knowledge of the sites. Embarkation/disembarkation was smooth.

Overall I would rate the experience on the ship as excellent. I have been on many ocean cruises before, and Century Glory certainly ranks near the top in terms of service, comfort and attention to detail. I highly recommend it.

My only suggestion would be that there be some sort of room service menu available, so you can order food to your cabin in case you don't feel like going to the restaurant or are hungry between meals.

Tracy - do you think you could send me an e-fapiao for the trip? Thanks!

Jason

Hi Wonder,

The cruise trip was wonderful! Thank you for your service!

Anastasiia

Hi Wonder,

we are safely on the train back to Nanjing. Thank you for creating a holiday that has been full of memories that will last a life time. We have had an amazing journey. Most importantly your attention to detail, experience and diligence has given Gerry and I peace of mind. You have been wonderful.

Gillian

Hi Rita,

Everything ran smoothly on the cruise. We are now in Chongqing for a few days. Will leave on the 3rd. Thank you.

Celeste

Hi Rita,

No we travelled to Lijiang. The cruise was wonderful - Jeffery especially but all the staff were so so kind and we will 100% do it again! It totally exceeded my expectations.

Evelyn

Hi Wonder,

Despite bad experience which we had on arriving yichang but the cruise was perfect and the people are so nice on board of vessel, they are very kind and helpful and thanks for your arranging such nice experience for us however let us forget about flight cancellation which was beyond our control.

Please send our grateful message to ship owner for having such a honorable staff/officers on board of vessel, I have traveled lots of part of the world with different nationalities and 5 star hotels but these people service and being kind is memorable.

Hassan

Good morning, Johnson,

I just wanted to say thank you for all your help in arranging the Yangtze River cruise. It was fantastic.

Please let me know if there are any other cruises in China, I would love to go on another one.

Kirston

Hi Johnson,

Very satisfied really enjoying Lijiang. Sunny has been a fantastic guide!!!

Cameron

Hi Rita,

Yes. It's going very well, thank you.

Theresa

Hi Lyn,

The cruise is very nice, the crew is very kind!

Mary was very nice and helpful.

Robin

Hi Vivien,

Thanks for you help. We had a great time. A very different type of trip. Saw some interesting sites.

Stuart

Hi Lyn,

We appreciated very much our tour. Accommodation was very comfy and well located. The second hotel in zhangjiajie was a bit less convenient due to reduced restaurant service, but otherwise it was a great hotel. All guides were great though we didn't spend much time with Fay.

Elodie

Hello Wonder,

I wanted to let you know that Bree was absolutely amazing as a guide! Her cheerfulness and accommodations were amazing!! Highly recommend her in the future!

Elisabeth

Hi Rita, sorry for the delay in responding. Yes, I really enjoyed the cruise! Thank you for your help in arranging!

Hi Rosalyn,

We enjoy our trip. The boat is very clean, the food is good and the staff nice and helpful. We enjoyed vey much the scenery from the boat. However, the includes visits were a bit disappointing.  Moreover, we could not go to Chongming because of the navigation. We are globally satisfied with our stay.

Hi Rita,

Sorry for the delay in responding. Yes, I really enjoyed the cruise! Thank you for your help in arranging!

Cliodhna

Hi Rosalyn,

We enjoy our trip. The boat is very clean, the food is good and the staff nice and helpful. We enjoyed vey much the scenery from the boat. However, the includes visits were a bit disappointing. Moreover, we could not go to Chongming because of the navigation. We are globally satisfied with our stay.

Christine

Hi Wonder,

Cruise is spectacular. Love it!

Virginia

Hi Wonder,

The cruise was excellent thanks. We had a great time!

Michael

Hi Tracy,

Having a great time

Nicholas

Hi Riley,

We were incredibly impressed with the cruise! The service on the boat went above and beyond what we were expecting, the tours were wonderful and the boat made sure we had English speaking guides at each stop. We both agree that the cruise has been our best experience in China so far!

Beckey

Hi Johnson,

The cruise has been brilliant! Loved every minute so far. So relaxing to sit and watch the scenery go by on the river.

Thank you.

Max

Hi Johnson,

Our five families had a superb trip! The incredible sites we visited such as the 'Great wall' and the 'Terracotta warriors' will stay in our memories forever! Our guides took us to some superb restaurants where we really enjoyed the local food. The Peking duck for me was a favourite. Your organization and that of our local guides was excellent! Our guides knowledge of the places we visited was in-depth and really added to the interest in what we were seeing. I will highly recommend your tour to other teachers at my school and friends and family back in New Zealand.

Things to improve upon:

I think when travelling with younger children we found it's better sometimes to do 1 or 2 things a day rather than try and fit everything in on the itinerary especially when it was hot and there was lot's of walking to do. I think the guides were good at realizing this and were flexible when there were things we cut out of the daily itinerary. Having a pool at the end of the day was great for tired kids.

Perhaps next time with families try and have them stay not underneath the bar on the boat as it got a bit noisy. Although the people on the boat were really good when we said something about this on the first night. We also thought there could have been a bit more for children to do on the boat and we put that in our comments at the end of the trip.

That's all I can really think of as there was not really anything wrong with the trip. Thanks again Johnson, let me know if you want me to add any more detail in recommending the trip to others.

Regards.

Cameron

Thanks Jo. You too and thanks for amazing memories!! We are on the way home ready for bed!!

Beatriz

Us too! Adding our thanks for letting us join you. It was a great trip and fun to spend time with you all. Thanks to Johnson for all of his efforts and planning!

Lisa

Fantastic trip y’all! Thanks for all the memories! I’ll try and get photos from everyone and get some out together in the next week or so.

Matthew

Yes fantastic trip thanks everyone! We’ll get some feedback to you soon Johnson.

Cameron

We must have already been asleep when these messages came through. We have had a wonderful time. Thanks Johnson and Cam. Great to tick off so many must-sees in China ! Let’s have a post holiday debrief at our new apartment once we have unpacked!

Kylie

Hi Johnson, I know this is a bit late telling you. But our family had a lovely time on the trip you organised for us. We got to see so much of China! We feel very lucky. We are spending a week in Sanya. China is so beautiful!

Tessa

Hi Rita,

The trip was amazing. Thank you, I will definitely use your company again. At every stage I was looked after so well, the guides were so useful and were always on time and easy to find. The 3 day cruise down the Yangtze was so relaxing and comfortable. Thank you.

Hi Lyn,

Wonderful time. Daniel was amazing! They went above and beyond to accommodate us. We are both vegetarian and they made sure we had a special dish every meal!

Hey Lyn, just spent the afternoon sleeping. I had a lovely time on the cruise, thanks for arranging it, I'll recommend you highly to my friends. There were some service issues on the cruise with my itinerary not being delivered to my room like for the other guests. Apparently they had my room number wrong for delivery or something, but I still had a lot of fun. Is there a formal feedback system you'd like me to use or just general comments like that?

Hey Rita, it was a great trip. Many memories.

Hi Lyn,

Wonderful time. Daniel was amazing! They went above and beyond to accommodate us. We are both vegetarian and they made sure we had a special dish every meal!

Deondra

Hey Lyn,

Just spent the afternoon sleeping. I had a lovely time on the cruise, thanks for arranging it, I'll recommend you highly to my friends. There were some service issues on the cruise with my itinerary not being delivered to my room like for the other guests. Apparently they had my room number wrong for delivery or something, but I still had a lot of fun. Is there a formal feedback system you'd like me to use or just general comments like that?

Mieke

Hi Vivien,

I just wanted to email to say thank you for booking our river cruise. We had a brilliant time and the ship was great.

We will be continuing to travel for the next few weeks. We are planning to travel in Guizhou. Do you have any tours or information for this area?

Thanks,

Liz

Hi Rita,

We had the best time on the cruise thank you. We will book another trip in winter time if they are available.

Hi Rita,

We had the best time on the cruise thank you. We will book another trip in winter time if they are available. Is the fapiao ready yet please? Thanks Rita. It looks fine. I have sent your details to another friend today, Peter, who is interested in a cruise with his family. Is this the best WeChat for them to add you on?

Julie

Hi Wonder,

The cruise was wonderful. I have no complaints. The chef was accommodating and all the staff were friendly and helpful.

I would be interested in another cruise in the future. What other cruises are offered in China?

Heather

Hello Wonder,

It was a good experience. The cruise manager was excellent and communicated well with us.

Justin

It was a great trip. I’ll also write a review.

Erin

Hi Lyn,

Sorry for the slow reply. The cruise was really good; considering how few foreign passengers were on board the staff really went out of their way to look after us.

Dear Zeva,

Beijing: We had the Great Wall all to ourselves. Fantastic experience. Had a fantastic day.

Guide was amazing, driver amazing, hotel amazing. All 5*

High-speed Train: Looking forward to it. Business class is amazing.

Xian: Today was such a special day, one of my dreams came true, to see for myself the Terracotta soldiers and horses. I was in awe. I cannot find the words to express how amazing an experience it was. Our guide made it even more special, he shared interesting knowledge with us. I am so grateful for this opportunity.

Today’s highlight, biang biang noodle and Chinese burger, very delicious

Xi 'An trip was fantastic. Timo was an amazing guide. Looking forward to the next leg of our journey.

Guilin: Hiking up the Longji rice terraces today was like entering a magical world. The 93% humidity did not deter us

Today was a gastromical delight. The local cuisine at Longji is 5*. The highlight was seeing our vegetables being picked in the garden and then cooked for us. The taste was unbelievable and the icing on the cake a bottle of Portuguese wine. The local wine is great too, more a desert wine. I'm in heaven.

Today had many highlights, visiting the Yao village, where women have hair over 1 meter long, seeing the amazing Reed Flute caves, seeing the sun and moon pagodas and of course my birthday. Its been a wonderful day. Thanks to all who made it so special and for all the birthday wishes. I am so blessed.

Wow, another fantastic day. Li and Dragon river.Wonderful scenery, delicious food, great company and more birthday presents. I am eternally grateful.

Our trip to Guilin was amazing. Alice was a wonderful guide. The only downside was the attitude of the staff at the Armari hotel. They seemed a little uneasy as we were foreigners and even wanted a covid test. Alice handled the situation very well though. The hotel room and facilities were great.

I would give a rating of 5 for the hotel room, facilities and location but 3 for customer service.

Yangtze River Cruise: Its been a great trip.

What better way to finish a holiday than a cruise on the Yangtze river. The staff on the Century Paragon ship made it a journey to remember.

Our final trip before returning home. The three gorges dam, magnificent and powerful.

We had a great holiday. The whole trip was well organised, the guides anazing, everything was perfect. Thank you.

Hello Wonder,

We enjoyed the cruise very much! Everything was perfect. The ship is very comfortable, the staff of the cruise is very thoughtful, helpful, polite. Everything was organized very well. EVerything was on time, on schedule, there were no troubles at all. We cold relax and just follow the agenda. Even though we had only 4 foregners on the ship, everything was duplicated in English for us - all the excursions, all the announcemenst, all the notices - the stuff was taking really good care of us. I really can not think even of 1 complaint. The views were just breathtaking, we took so many pictures! We will definetely do it again in autumn - winter, and probably for a longer period. You also were very helpful and made our choice and booking very easy and without trouble. Thank you a lot! I already recommended this trip to my all friends an colleagues.

Yana

Hi Tracy,

We are back comfortably. Thankyou for organising the nice trip.

Hi Vivien,

Luckily the weather cleared a bit and we were able to set sail around 11AM on Friday.

The crew was really helpful, so please extend our thanks to them.

Also thank you for your excellent customer service.

-Jarno

Dear Lyn,

we had a wonderful trip and are very happy altogether. Everything worked out very well.

In Zhangjiajie we were a little bit unlucky with the weather (no one can change that) and with the masses travelling (also something that cannot be changed). Because of the latter I am very glad that you suggested to visit the Gorge on arrival day already, we would never have made it on the second day (and it would have been in pouring rain).

The river cruise was excellent; although it being pretty expensive we most certainly appreciated the special treatment we received due to booking “executive”.

So I have already recommended this trip to colleagues and friends.

Thanks for all your support before the trip (and for getting us out of the broom-closet in Zhangjiajie)

Viola

I took so many good pictures during my trip from Chongqing to Yichang. Now i realized why so many famous chinese poems produced from the 3 gorges area. The vibe and the scenery of this place has unusual beauty which create big stream of idea for everybody who stay here.

Hi Wonder,

The Victoria Jenna was great! The facilities were better than expected, the food was good and the staff were very friendly! We ended up upgrading our rooms when we boarded because the offer not too bad for a much bigger room. The itinerary I felt was a tad too much as we were expecting a more leisurely time; it felt like the cruise was trying too hard to fill every last minute with something to do (from 6:30am)! 

In terms of excursions, the Three Kingdoms show was the best, the Shuanggui Hill was not worth it, we didn't bother joining the White Emperor City, the cruise through Gorges had nice views with good commentary, the Godess Stream was also below par, and the ship lift at the Three Gorges Dam was interesting, but not the short tour afterwards.

The so called "captain's farewell banquet" was really just dinner with the captain and crew saying a few words at the start. You should remove any references to dress codes because it wasn't necessary nor suitable.

Overall, it was worth doing it and we're glad we did it with Victoria cruises. The Jenna was refitted in 2018, which is one of the oldest to having a redecoration, so I'm wondering what the newer ones that got refitted in 2019 and 2020 would be like!

Finally, thank you for the quick responses and all the help you've given us -- really appreciate it!

Hope this helps.

Thanks,

Whan

Dear Jack, our trip isn't over yet, but I wanted to thank you for making it possible. It has been a very interesting trip and the big difference was made by the great Victoria Sabrina. Excellent service, very friendly crew, very good English and everything has been great. This is also what I think of your work, thank you very much and we will recommend and continue to use your services in the future. We appreciate your work.

Hi Leo,

It was a great tour! The staff on the boat were so nice and helpful! The accommodations were excellent. The food was so good. If I had one complaint it would just be how rushed everything is when you visit things off the boat. I understand why and know there is a busy schedule but it was so rushed to me. Sorry it took so long to answer. I had no mobile data all day.

The only place I felt it was really crowded was at the fungdu ghost city. Everywhere else had people but not too bad at all for China.

I saw some places were really busy. I heard a lot of people are traveling again. I have a lot of friends who have shown some interest in my cruise. When they ask me for more info about booking the cruise I will definitely send them your contact card. I will put some pictures on WeChat tonight. So many want to see some. That will help I think.

Hi Rosalyn, good morning!

The cruise changed a lot compared to my first time. I think major influences are the changing environment if Yangtze, different program, and much less foreigners. You might know that foreigners usually enjoy different programs with more physical activity (more hiking than shopping) and enjoy are more silent surrounding. So let’s say this cruise is probably meanwhile more for Chinese nationals than expats/foreigners but most important is I could see the changes of Yangtze over the last more than 10 years and we also found some new friends.

I want to especially thank you for the great service you provided, the super quick feedback and always checking in with me. It’s exceptional and you have my deepest thanks for that. Do you/your agency also offer other trips? Would be glad to find more cooperation.

I hope you also could enjoy some nice holidays!!!

Hey Rita,

Everything is fine: lovely driver, lovely people helping me to embark and lovely people working on board!

I’ve booked the additional trips and explored the ship.

Hey Riley,

Yes, thank you, we had a good time. We saw lots of things, very impressive!

Dear Zeva,

Everything went smoothly.

Thanks for your help.

Kind regards

Gudrun

Hello Wonder,

The Cruise has been great.

Hey Lynn!

I have plenty of time now as I'm just waiting my train in Yichang station.

The cruise was great, the scenery of the three gorges is really stunning.

Staff was very kind and caring, I was very amazed by that especially cruise manager Vincent Yi. They kept making announcements in english eventhough we were only 2 non-chinese speakers onboard... That was great service!

The mood and style of the cruising company is definitely chinese as you advised me at the really beginning when you better advertised Century for foreigners... But everything remains very enjoyable. Even food was always provided with simple western dishes as pizza/pasta and toasts breads.

Hi Rita,

It is allright, cabin is great, and kids are happy.

Vivien,

We have arrived in Sanya and are on the way to our resort.  Thank you for arranging the very helpful guide and driver this morning. They were professional and prompt.  

Do you have a feedback form that I should complete or would you like me to write something in my own words?

I must tell you, the cruise was amazing!  I have never felt so much like a queen as I did on the cruise.  The staff was unbelievable, the accommodations were excellent by my western-standards, and the activities were splendid! Nobody wanted to leave the cruise!!  

The two boys enjoyed the unlimited “mocktails” drink package and flying kites on the sundeck.  The two girls enjoyed the “mocktails” and the variety of relaxing spaces on the ship.  Sometimes they wanted to relax in the Executive Lounge, sometimes they wanted to do karaoke.  It was wonderful that the children had easy access to any place in board that they might have an interest.

As you know, we already recommended you to my friend Sylbeth. We will continue to recommend your services.  If we have time for one more vacation before leaving China, we will definitely arrange it through you.

Thank you,

Wendy

Hi Vivien,

We really enjoyed the river cruise and all of the help you were able to provide us. The trips were very good. We thought that breakfast was too early every morning and if you do not attend breakfast we should have the option to get some food somewhere else on board.

Hi Lyn,

I had a good time once I upgraded my room. The room I had was a futon like bed that I would’ve had difficulty getting up from, barely any outlets and a too small shower. Also, the food in the main dining room was just okay. We ate in the VIP room the last night which the food was much better but it should be served as the regular food. The excursions were good. The staff was amazing. They checked in on us regularly and made sure we had English guides when leaving the boat. They took great care of us.

Hi Vivien

I wanted to take a moment to thank you for everything. The cruise was amazing the staff were very welcoming and the birthday surprise was so special. Thank you!!!!!!

Most Appreciatively,

Tracy Edwards

Hello Echo,

We had an very good tour in Chongqing and on The Victoria Sabrina. The cruise company did an excellent job.  The cabin was very nice, the food was very good, and the staff took great care of us.  We were the only two westerners on the boat, and all the staff made sure we were comfortable at all times. The even arranged for a private rout guide for the two of us at one of the sites.

I don't know about the other cruise companies, but the staff on the Victoria Sabrina speak very good to fluent English, which made it very easy for us.

I have also attached a copy of the survey you requested.

Hi Leo,

Sorry I didn't respond sooner, this has been a busy week! Sylvie and I had a great trip and we agreed the service was excellent. On the boat, all the crew were very helpful, especially Momo and Billy. We really appreciated how well everyone looked after us. The guides we had on the boat and in Zhangjiajie had great English. We really liked that David in Zhangjiajie looked at the weather forcasts to decide what would be the best activity for the day. He knew a lot of less visited areas, which made for a more relaxing and enjoyable visit, even when the park was more crowded. The driver was one of the best I've had in China, though we did have to wait around for him to arrive sometimes. I don't know how much control you have over the boat,but there are a couple suggestions I have.

-On the excursions, it would be helpful to have a translated document of some of the important information about the place. I don't expect an entire spoken translation of everything that is being said, but it would have been nice to have more information at the dam and on the 3 Gorges boat ride, as there was a lot being said in Mandarian and most of it wasn't translated. Just a simple handout, even just using something like Google Translate, would have been nice.

-There were a couple of times another boat docked directly next to ours, which made it impossible to use the balcony or really relax in the room because our "neighbors" were too close and too loud. That's all I can really think of now. Like I said, the service we received was excellent and I would definitely recommend the trip to others. Thanks again!

Hi Leo.

We enjoyed our cruise thank you. We enjoyed the Shanggui Mountain and added both the elevator and fengdu ghost town which were great. The shennv stream wasn’t as good. The cabin was comfortable and everyone really kind on the boat

The stream was beautiful but they made us get off the boat onto a pontoon so the guides could sing. We would have preferred to learn more about the area. Please send a link to your trip advisor page and we’ll leave a review. We appreciate all your help in booking the trip.

Hi Wendy,

Thank you! And let me tell you that everything was perfect Wendy. Thanks for organizing such a wonderful trip with so good people.

Hi Vivian,

In general we were very satisfied with the service as everyone from staff was very kind. 

The scenery was beautiful and we liked specially the Wu gorge. 

Thanks for your support!

Best regards ,

Rafael

Hi Leo,

The trip was lovely. The color of the water was amazing.

Hey Leo,

It was great, thank you for everything, you can send me the information to write a review, that's fine.

Hello Rita,

It’s great. We’re having a brilliant time thank you.

Hello Tracy!

Thank you for the good arrangement on our trip.

Let see your questions:

• Guide (Chongqing and Yichang):
  • The guides was good and hade good knowledge about the subject/area.
  • The food was really good (Lunch).
• Cruise.
  • The ship standard ok.
  • The included restaurant to crowded and the food was “little too much Chines”.
    • But this was easy solved, we upgrade to the “wester restaurant” to get our own table and less people.
    • I think you shall recommend western people to go for that from the beginning
  • The included sighting was good and the guides was good, had good knowledge about the subject/area.
  • Over all good cruise.
• Hotels.
  • Both hotels really good standard.
  • Good location on both hotels.

Overall we are really satisfied with the trip you have arranged for us also this time.

It’s so convenient when you have arranged the trip with pic up from air port and deliver to the next destination with some interesting things to look on between.

So now the big question is where to go next time?

I have at least one more year in China (hopefully more)

Best regards Per

Jen: It was great, they went out of their way to take care of us. The food was delicious and the scenery was beautiful.

Yevgen: It was great, thank you so much for organizing it! I will recommend you to anyone who asks :)

Hi Tracy,

Yes it was great.

Hi Wonder,

I really enjoyed the cruise very much. The staff was very lovely, attentive and fluent in English. Excellent service!

The boat itself, food on board and excursions all met my expectations.

Many thanks for helping organize this

Juliane

Hi Leo.

All good, the only thing I can think of is if they could upgraded their gym but I’m thinking I’m the only one who has ever used it. Everyone was really nice, I just wish there were more passengers to enjoy their hospitality.

Hi Wendy,

Thank you, we had a great cruise. The weather was better than expected. The crew was very helpful. We enjoyed the excursions and the live on board.

Hi Echo,

Everything was good, we had a great time there.. even wish we had a couple of more days

Thanks for all your support

Good morning, thank you so much.

The cruise was wonderful. I fully enjoyed it and will possibly take another one again and recommend my friends. I'm actually leaving Chongqing now. It's too crowded and not many people are wearing masks, so I want to be extra safe. I'll travel again to here when it's not the holidays

Good morning, Lyn!

Thank you, we had a wonderful time.

Hello Wonder,

The cruise was nice. Food was good, staff was nice. We upgraded to a room on the 6 floor, so we used the private restaurant.

Hi Wendy, it was good

The weather didn't help but the cruise and the crew were really nice I can send you some pictures later.

Hi Tracy,

Trip good- all home safely!! Thanks

Hi Vivi.

We had a great time. Thank you so much for arranging it for us.

Dear Mr Mike Liu,

It is my pelasure to hear from you again. I am glad that you and most people in your country progressively defeating the virus.

I hope that everything will be back to normal in a very short time.

Please keep in touch.

Thank you and best regards,

Jimmy

Hi Mike!

SO GOOD to hear from you. Congratulations on your country’s management of Covid-19. Yes, you have given us a good example and we hope to learn from your experience. Thank you for your well wishes.

Kind regards

Gladys

Dear Mike,

Thank you for your lovely mail. This epidemic was badly managed by some countries, they thought just like SARs only Asian were affected. However due to their complacency whole world faces lock down.

Good news is in China the epidemic is under control. However due to continue epidemic tourism business are badly affected for indefinite period.

I am aware personally you are affected. How do you manage your situation.

We over here experience drop in business but not as bad as during SARs.

We manage somehow through experiences to overcome this epidemic through reducing expenditure prudently.

Lets us all pray for Divine intervention for mankind to globally overcome this terrible situation soon.

Many thanks for your mail.

Sincerely,

Juana

Dear Wing!

We are very glad that everything is OK with you and hope all your colleagues and families are healthy!

Thank you so much for your kind attention and very useful information, which will be shared with our relatives and friends. 

We are OK but at the moment we are in self-isolation at home because of the quarantine measures and looking forward to coming back to normal life.

Keep safe and healthy.

Have a nice day,

Elmira and Nick

Dear Wing,

We have been wondering how the wonderful people we met are getting through this crisis. We are glad to hear that you are well. We hope that you and your family and friends can stay healthy.  

We are well and are living near our son and his family who can help us. My sister in California said that no one is allowed out of the house except for food shopping or something necessary in order to live. Last week 3.3 million people applied for unemployment benefits in our country. So many businesses are closed.  

We hope to travel again and will contact you when it is again possible to see other countries.

Sincerely,

Deborah and Steve

Thank you Vivien! This is very kind of you. I have passed along this information to my friends and family, and am taking serious precautions myself. I am glad to hear that things are getting better in China, and hopefully things will get better soon here too. I have fond memories of my time in China, and am glad I got to visit before the spread of COVID-19. Take care!

Peter

Hi Vivien,

Thank you for your kind letter. I hope that you and your family are well. 

I can imagine how difficult it is for travel industry to go through this crisis. 

How long Wuhan has been under the lockdown? Are there any effective medication against the virus? 

We are now in a total lockdown. We’ll see how the UK will be effected by that. It is difficult for everyone. 

Stay well and healthy.

Best wishes, 

Nana

Hello Vivien,

Thank you so much for your note and for thinking of us during these strange and difficult days. It is so encouraging to know that things are improving in China, and we hope they will soon here as well. I hope all your family is well. We remember fondly our trip on the Yangtze River!

Helen Mazarakis

Thankyou Vivien and the team,

My mum and I are in Spain where I live and we have been in total lockdown for 11 days now and have at least another 19 days, we have to stay at home other than going to supermarket for essentials or pharmacy.

We loved our cruise and I actually wrote a blog about our whole trip so other people can do it and I added a link to your company

I am glad to hear it is improving in China and hope this passes quickly so next year we can come back to your lovely country

Saludos

Hi! Yanny, I am fine. My family is also fine. Glad to hear from you. I hope everything is fine with you and your family.

Thanks for the sharing of the information on the prevention of Covid-19 virus. It is definitely good information to follow. I am glad to know China is able to control the spread of Covid-19 and things are getting better day by day. Many other countries are facing challenging time include Malaysia where the number of new cases are increasing quickly daily. My government has to impose Movement Restriction Order (a bit like the lockdown in China but people still able to go out to buy things during the day but police have road blocks every where to check) to control the spread which I believe is the right thing to do. I look forward to the day where nobody will be infected by this virus and hopefully the vaccine will be make available soon so we can get protection from this virus.

Hopefully in a few more months’ time, the Covid-19 will be a thing of the past and we can travel again and definitely I will go to China again as it has so many nice places to visit.

If you do come to Kuala Lumpur, please let me know and I will be most happy to meet up.

Take care and stay healthy.

Best regards,

Shuy

Hi Yanny,

Thank you for your email and for having taken the trouble to prepare the very useful advice note to share what you have learnt in dealing with the virus in China.

It has now spread around the world and in the UK we are just about to start to experience the worst of it as the numbers infected are beginning to rise dramatically. It seems the whole of Europe and much of the rest of the world is going into lock down with borders being closed and curfews against people gathering together being imposed. Here in the UK, all schools are to be shut from tomorrow and summer examinations cancelled, all sporting events, music and theatre shows etc. have been cancelled, travel is restricted, everyone is being asked to work from home wherever possible, airlines are grounding most of their planes and every person over 70 years old is about to be told to go into total isolation for at least the next 12 weeks.  Our hospitals and health service have cancelled all non-emergency procedures and engineering companies are being asked to change their production and to immediately start manufacturing oxygen ventilators for the hospitals as fast as possible. We have never seen anything like this before but when something like this happens, it shows that it doesn’t matter what country we are from as we are all just citizens of the world.

It is very encouraging to see that China now seems to be over the worst and is slowly getting back to normal. My daughter Sarah is still in Shanghai having spent most of the last 8 weeks in isolation in her apartment, so she is very happy that things are getting better in China. But she will now have the problem of how to get home to the UK as her contract and work visa will expire soon.

I hope you and your family and colleagues have all survived unscathed and your life and business will soon get back to normal.

Regards

Chris 

Dear Vivien,

Thank you so much for your consideration for our well-being. 

We are glad to hear, and very reassured, that you are well and that life is starting to return to normal. It gives us hope, when we are at the early stages, that we can get through this. My partner and I are retired so it is not difficult for us to stay at home and we are well just now. But it is more difficult for people who are losing jobs and are struggling financially.

Thank you for the information. China has learnt so much and it helps to share information. We are following the guidance to prevent transmission and can only hope that everyone else is, too. So far there are only a few known cases in Scotland. Most are in London but I expect that will change over the coming days.

Keep well and safe and thanks again for your kind consideration.

Yours

Doris

Dear Wendy Dan,

Your Arrangement was perfect. Thank you again. I will give my opinion to Trip Advisor.

Soon there will be Chinese New Year. I wish you a prosperous New Year with good success for you.

Best regards,

U.B. Haberthuer.

Hi Tracy,

Everything was great!

Cordially,

Sherry Malone

Hi Zeva,

My family and I thoroughly enjoyed the tour. The staff on the boat were excellent. I was sick one night and vomited. I think it was because I ate the lettuce the day before.

Your office were very helpful.

Susan

Dear Mike,

Merry Christmas and Compliment of the Seasons.

Due to our busy schedule and family commitment we were unable to provide you our testimonial as appreciation early.

If my comment on this email can be considered as our testimonial.

Here it is.

Reason why I choose Bamboo Tour to book our Yangtze Cruise was due to Mike Liu prompt respond when I log into Bamboo Tour website.

Bamboo Tour quotation was slightly cheaper, payment was into proper channel as well.

Mike professionalism gave me piece of mind when some members in our group had to change passport.

We did not face any difficult issue due to clear instruction received.

Mike and his team were helpful when I asked for additional info and quote several time for our land excursion.

Thank you Mike for your valuable services.

Sincerely,

Juana

Hi Vivien,

Yes, we did receive your gift (Panda Bears soft toys). It was truly very sweet of you. Thank you so very much. Yes, our Yangtzi River Cruise was awesome. We loved it. I posted a review in TripAdvisor and spoke highly of you and your services. Thanks again. I will contact you in the future for all of my China tour needs.

Sincerely,

Shuvo Dutta

Wonder

Thank you for the Christmas greetings. Thanks for your help. We had a very unforgettable experience during our stay there. Warm regards.

Emilie

Hi Wonder,

Excellent. Jack is knowledgeable and patience. He was able to answer all the questions raised. He also made good recommendations on where else we can explore on our free time.  

Jeanette

Catherine,

At the train station and all is well. Wanted to thank you for the perfect visit to Chengdu made possible by you! You created a delightful experience. Ellen was wonderful as a guide. We will be recommending you to our friends who have expressed interest in visiting Chengdu.

Thank you again!

And also for the gift!

You and Ellen both did not need to do such a kind act, the services were definitely enough. But thank You.

Thank you again,

Liesl

1.) Your travel consultants were very prompt in responding to us. Both Ashley and Wonder were very clear in responding to our requests for information, and both did well in addressing our questions and concerns. We especially appreciated the changes in accommodation they made for our trip in Xian, where our accommodation had to be changed. We appreciated the efforts they made and are generally satisfied with the results. They were also very patient in explaining everything to us, and we had very little confusion regarding the details of the trip.

We want to give extra credit to Kai, our guide in Beijing, who was not only helpful but caring. We thoroughly enjoyed our excursions with him, including the Great Wall, the Forbidden City, and the Summer Palace. He is truly the best guide in our entire tour, and we hope all guides in the future can be as knowledgeable and caring as him.

Our general opinion of your tour company is generally positive, as your tour is a fresh idea compared to the usual Chinese tour operators we encountered in the past. Your focus on spending more time on the historical and cultural aspects of China and not pressuring tourists to do other activities (ex: shopping) is very refreshing, and allows us to appreciate the areas we visit more. We hope there are more tour operators in China who are willing to operate this way in the future.

Dear Catherine,

Many thanks for organising the tour for us. Even though we have not ended the tour, i would like to provide feedback.

1. Thank you Catherine for being so prompt in the reply and your excellent organisation and planning. You are also very patient and accommodating towards the many requests and incessant enquiries from all of us.

2. Pick up and transfers at each destinations has been very prompt and smooth. There was never a time when we have to wait for the tour guides and this is very commendable.

3. At YiChang, i must commend Faye for her fast response. She has been very impressive and quick witted to get the tickets changed when my husband's passport was the wrong one. I must apologise for not checking that he has a new passport. Pls help me extend my most heartfelt thanks to Faye because it was too rush then.

4. Zhangjiajie's tour guide Wendy and driver Tang has been very accomodating towards the group's demands. She has been extremely patient with all of us , making our trip so peaceful. She also went beyond her duties to bring some of the members to the hair salon and shopping and kept us company till very late at night.

She has been very thoughtful in all her little actions, including packing our breakfast when we were catching an early flight.

She was able to integrate very quickly into the group and at the same time be quick to make all arrangements n command our attention. 

Her knowledge of Zhangjiajie has helped us to understand the locals, the cultures and she is also creative to describe the different caves n peaks in the mountains so that enjoying the scenery became even more menaningful.

We are enjoying ourselves and hope that the last part of our tour will help us bring back great memories of China.

Thank you Catherine once again for your excellent service.

Wendy

Wing - 

Thank you very much for the emails and I apologize for the delay. First off let me say that we have traveled to over 30 countries with our children and this trip was among the best organized we have experienced.  The people were extremely welcoming throughout China and it all started with us working with you at China Discovery.  We knew that November is not the ideal month to travel due to the colder weather but that did not detract us from a wonderful vacation.  Here are some additional answers for you below:

 (1)  How do you like our tour arrangements and are you willing to recommend our service to your friends? 

Your services were exceptional! I appreciate your prompt responses to our questions and you were always willing to help. Since I have returned from China, I have already spoken with someone who is interested in touring China next year and I have strongly recommended that they ask for you: Wing Zeng at China Discovery for support. 

(2)   Do you have some suggestions for us to improve our service?

That is difficult to say. All tour guides we experienced spoke English very well and we enjoyed their company. Typically the tour guide is vital to the success of the vacation and we liked all them all which made everything great - Special thanks to our guide in Yichang who found an incredible restaurant on the way to the Yichang restaurant / The food we had was wonderful.

(3)  If you come to China again, would you like to use our service again?

Without a doubt! I will always recommend China Discovery and recommend they specifically ask for Wing Zeng. 

Please send this to the leaders of your company.  Thanks again and let me know if you have any further questions. 

Rob

Hi Vivien,

Thank you so very much for organizing this tour for us. We thoroughly enjoyed it. I received the Pada Bear soft toy gift that you had left for us with the receptionist. It was such a sweet gesture from you. I loved it. Thank you very much for all you did for us. I enjoyed the trip very much. I will refer your company to my friends who would wish to visit China in the future.

Kind regards,

S. Dutta

Hi Wonder,

Thanks. My answers are below:

Mr. Wonder Wang has been very responsive and knowledgeable in answering our questions and inquiries. He has patience in helping us revise the itineraries to meet your needs.

Both the tour guides (Roland of Xiamen and Cherry of Wuyishan) were very good in getting us around. They were helpful, very knowledgeable and patient in explaining to us the important points of the area.

I highly recommend China Discovery to everyone who are looking for quality services.

Sam

Dear Riley,

I agree to allow my answers and comments below regarding our China travels arranged by our Tour Operator Ms Riley Guo be put on your website.

1.Did your travel consultant of our company quickly reply to your E-mails and were they patient enough to answer your questions?

- Yes, Ms Riley Guo assisted me in planning our entire tour from beginning to end (from Kunming to Beijing) months before our trip, patiently guided me through every aspect of our journey making good suggestions and provided alternates.

- She always replied to my email inquiries promptly, answering all questions I had for her.  She is extremely patient and courteous throughout the "developmental" stages of our planning.

2.Do you have any comments concerning your tour arrangements?

- The tour arrangements were exactly as planned, with the only exception when we encountered a problem where the original plan had to be modified, see answers to Q 4 below.  The Tour Operator handled our problem in a timely fashion to our great satisfaction, in face above my expectations. When we encountered other minor problems during our tour, we received prompt attention and assistance from Ms. Guo promptly via WeChat and phone calls, often outside of regular office hours.  

3.Are you willing to recommend our service to anyone who also may have an interest to visit China?

- Definitely "Yes".  I have no hesitation of recommending your services to anyone interested.

4.What is your general opinion of us?

My opinion regarding:

- Advice and guidance provided in planning stage: Excellent!

- Ms Riley Guo our Tour Operator: Very knowledgeable, paid attention to details.

- Cost: I found your cost very reasonable and easily affordable.

- Efficiency: You run an efficient operation.

- Accuracy: Ms. Guo's suggestions and plans were accurate.

- Honesty: My travel team and I are particularly impressed by the honesty and integrity of your approach to business and in treating your customers when problems do arise.  I will cite the following Two Examples:

(1)  When Ms Guo made a minor error in our planning, she offered to take $100USD off from our final fees.  When I found out that the fee reduction would come out of her commission I was so impressed with her honesty I declined to accept the fee reduction.  I would suspect many operators would not even inform the client of such errors.

(2) You were not able to book the high speed train ride for us from Yichang to Beijing after the Yangtze River Cruise.  Instead your company put us on a flight for that, and you arranged for a guided day tour of Yichang while waiting for flight time at NO EXTRA costs to us.  It was a surprise and pleasant tour.  

5.Do you have any suggestions on improving our services?

- I think you are already proving a reliable and trustworthy service to your clients as experienced by me and my travel companions.

- The fact that Ms Guo has such a superb command of written English would no doubt be an invaluable asset to your company in helping non-Chinese speaking clients from overseas who want to explore China.

Hi Wendy

I have submitted a review to Trip Advisor via our Australian site.

Review:

"Wendy Dan organised our Yangtze river Cruise for our group of 6 Australians. From our initial contact all emails were promptly answered in a timely and professional manner. Wendy also organised transfers, tickets to the amazing Han Show and train tickets from Yichang to Wuhan. The ladies that carried out the transfers were excellent and accommodated our needs. Our cruise ship, the Century Sky was very good - reasonably priced alcohol (for a cruise boat) and very good variety of food.  The ship crew were very helpful and really looked after us. There were only about 130 people on board including 20 westerners. I would not hesitate to recommend Wendy and the Yangtze River Cruise agency to travellers.”

Kind regards

Annette Priest

Johnson,

Just wanted to let you know that we arrived home, safe and sound and to let you know what a Fantastic time we had in Chengdu, Chongqing and Tibet.

Everything went perfect, we are so impressed with you, your company and the 3 guides and drivers that we had.

All our requests and questions over the months of planning the trip were answered promptly. We couldn’t be more pleased with the service we received from you and the quick help received in a Tibet when we had to make a last minute change. My husband and I were disappointed that we were not able to make the trip to EBC, but you made the extended stay in Lhasa easy. My husband is still fighting his cold, but the rest and walking around the 4 days in Lhasa helped him to start recovering.

Our guide in Chengdu made our day at the Panda Research Center and cooking experience a day we will always remember.

Our guide in Tibet was Fantastic, he was very interesting and fun and easy to be with for the week, we enjoyed our visit to Tibet very much.

Our our short time in Chongqing was wonderful and we appreciated the last minute tour that we booked our last afternoon and evening.

All the guides and drivers were very helpful and were where and when they said they would be at all times which made all the train stations and airport experiences easy.

We would definitely use you and your company again if we ever get the opportunity to return to China.

Thanks again for all your help and making this a very memorable trip for the 4 of us.

Dear Echo,

Thanks for your email. Anne's knee has now recovered and she has been able to resume her visits to the gym this week.

I have paid the outstanding bill for the Shanghai airport transfer in $USD via PayPal

Thanks once again for all your assistance in setting up our trip and then helping us with the transport variations whilst in China.

It was a pleasure doing business with you and China Discovery

Best wishes

Russell & Anne

Hi Wonder

I apologize for not replying earlier. Please find my review below.

Century Glory Yangtze River Cruise November 2019

I arranged our River Cruise through Wonder Wang at www.chinadiscovery.com. Wonder was superb! When there was an issue with the email server he phoned to check that I had received the information. He was patient as we decided on dates and efficiently organized all the details and information we required.

The cruise itself was fabulous. The Century Glory had only been launched in September 2019 so we were fortunate to be on an almost brand new Cruise Ship.  The ship was extremely well decorated and equipped.  We only booked a basic cabin with the intention of upgrading on the boat.  This wasn't possible as all the upgrades had been completed by the time we boarded.  However, our cabin was excellent and we don't believe that there would have been any advantage in being on a higher deck.  We did upgrade to the higher floor dining room.  We didn't hear any complaints from other guests in the standard dining room but I can say that the food and the service in the upgraded dining room was 5 Star.  All in all the ship staff at all levels delivered excellent service.  English was never a problem and staff in the dining room were able to assure me quickly that my allergy to MSG wouldn't a problem - and it wasn't.

The Yangtze River, Dam and tours were all amazing.  We had wondered if the scenery would live up to the other spectacular sights we have had the privilege to see around China and it did.  The optional tour of the Ship Lift at the Three Gorges Dam was incredible and if you have the opportunity a must do.

All out tour guides spoke excellent English, were knowledgeable,engaging and had a great love of their country and its progress.

An absolutely wonderful cruise, If you have the opportunity I would highly recommend it.  We then followed up with a most enjoyable 7 days in Chongqing. 

Liz Chan

Dear Mark,

I have submitted my review to Trip Advisor. I have to apologize for the late reply as I was very busy last few days. 

1. How's the tour arrangement? And your travel consultant's service?

Overall it was an excellent arrangement by Mark who meticulously planned every detail and religiously monitoring our schedule throughout and had it executed by the caring and helpful guide Carrie. 

2. How's the hotel and meals?

The hotel in Zhangjiajie was good as it is expected of Pullman 's branding. The one in Fenghuang is not as good but Mark had forewarned me so I was prepared that the accommodation and breakfast would not be good. The meals are alright as Carrie had given us the liberty and good recommendation to order the food that suits our pallet as we cannot take spicy ones. Good advice by Mark and well executed by Carrie.

3. What do you think of our guides and drivers?

The drivers are all good and pleasant especially Mr. Du who was careful and polite .He drove at the right speed and I was impressed by his driving skill on a wet day. 

We would like to place on record our heartfelt thanks to Mark and the team in Chengdu, Yichang & Zhangjiajie. 

Regards 

Teo & Lily 

Hi Wendy,

Thank you for the mail received, I’ve meant to reply some time ago already, but unfortunately the days since our return from China has just been flying by.

Our trip was truly an unforgettable and amazing experience. 

Needless to say, to anyone living in China, that we have chosen one of the worst weeks in October to travel as it was rainy, cloudy, cold and just plain miserable but, this said, we still had an amazing time onboard the President No 8.  We were fortunate to be upgraded to two suites and this just made everything perfect...  The suites are amazing, we even had a sky light, right over the  most comfortable king size bed.  This really did not make getting out of bed in the mornings an easy task.

We have decided to take the exclusive dining package as this allows a little more privacy.  We could indulge in the most fabulous meals and allow meaningful and lengthy discussions with the best Changyu champagne till late in the evenings.  Something we don’t always get to do due to our busy schedules back home.

We have managed to go on all the excursions on offer, an excellent decision as the guides were all equally friendly and knowledgeable and the tours truly very memorable.  I can really not single out a single individual. 

I would recommend this trip to anyone.

Kind regards and greetings from a warm and sunny South Africa

Dalene

Hi Ms. Dan,

Please find the copies of my review.

Thank you very much for your help to assist us to have a great China experience.

Hope you will have more success in your professional future.

Best regards

Jello

Hello Mike:

I will send some sceneries pics from each place we have been to, without the participants, since I need to get others to give me permissions In order to release their pictures.  (Under separate email).

1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

Your tour arrangements were seamless and perfect. We couldn’t ask for better arrangements.  Everything went very smoothly.

Our very special thanks to Rita and Mike.  You guys made our trip a very memorable experience traveling through the Chengdu and Yangtze regions.  

All of our Tour Guides were great - Cherry, May, Nancy, Susan, and Jack were the best. They all could speak perfect English, and Jack was able to speak to us in Cantonese too!  

We have a “Special Thank You” to Kathy and her team on the Yangtze gold 5 cruise ship.  She was most caring and helpful to us from the time we arrived on the cruise and throughout our stay. Upon her recommendation, we had opted for the better accommodation category and dining, and she made sure we understood the various tour options etc. When Jack (our brother in law) inadvertently scraped his leg and it started to bleed, she and one of the Captain’s Assistant came to his aid.  Since the cruise ship’s First Aid station was not adequately equipped with bandages, etc, Kathy and her staff made sure he received the proper first aid care needed.  The Captain Assistant accompanied him to the nearby hospital once the boat docked, and they made sure he was ok.  We could not have asked for more. He is doing fine.

Also, thank you so much for sending one of your tour guide, Frank, and driver to pick us up at midnight when we arrived in Guangzhou Airport that first night. That was greatly appreciated.

The added bonus of the Pearl River Night Cruise was a very nice gesture of China Discovery.  It was a last minute surprise, and we all enjoyed the lovely lights and beautiful sceneries of Guangzhou from the river perspective.  Thank you very much.

(2)  If you come to China again, would you like to use our service again?

Definitely. The quality of your service is commendable, your Tour Consultant, Mike Liu, did a great job in helping us to plan, formulate and worked out all the details of our trip.  All of  your tour guides were great, genuine individuals who were more than willing to go a second mile to make sure the customers are satisfied.  I have nothing bad/ or undesirable to say really.

On our next trip to China, we will be sure to contact you again. Thanks for all you have done, you have six very satisfied customers. We will recommend you without any hesitations to all of our friends and associates.  Keep up the good work!

Sincerely,

Elizabeth Ho

Hi Johnson,

Hope this email find you well. 

My family and I have returned to Sydney after 6 weeks of travelling! I want to thank you for arranging our 25 days China tour which we have really enjoyed. The itinerary was good although a bit tiring! 

China was amazing and your service in organizing and trouble shooting while we were there was greatly appreciated.

On reflection, we realized the highlights during our tours were the cities where we had a good guide and driver.

FYI the guides in SuZhou (Sarah), Guilin (Summer), Kunming (Jessie) and Lijiang ( Susan) and Chengdu (Jane) were all amazing. Their English and knowledge were very good. They made these cities/ places come alive for us.

Alan in Hangzhou took us to the best restaurant and ordered the best lunch we had in 25 days. Again a memorable city for us

On the flip side, Dali which was a beautiful city but we did not enjoy mostly because our guide ( Shirley) does not speak English well. We could not understand her narrative or explanation most of the time. The guide in Wuhan ( Jennifer) was very unhelpful, was on her phone most of the time unless we asked her questions. For e.g. The highlight of Wuhan to us was the yellow crane tower but she did not even bother to walk up with us  ( and gave us 20 min to go up and come down) As we all could not read Chinese , it made all the beautiful artworks, poems and historical significance a complete loss to us! At the Eastlake, again a beautiful area she rushed us in and out because she said we did not have enough time but we ended finishing the day around 4 ! As you know she also ignore us during lunch so I had to send you the complaint myself! So Wuhan to use was the least enjoyable day.

For your reference, I think you have to ensure the guides you provide to any group you organize speak good English and are experience and helpful.

Overall, I think it was a great tour and your service is excellent from start to finish. I will certainly recommend you to my friends and hope to organize a Silk Road tour with you  in the near future !

Thanks again

Regards

Sharon

Dear Riley,

We were very happy on your boat President 8, together with our Chines friend Aries Tu who booked the same boat later for herself and her grandmother.

Your organisation and food and tours were excellent. Thank you. And that we were together with a group from Austria at the same table was wise and made us new friends.

We updated our room in the 6 th top floor. On the boat Nina took care of us. She was very friendly and always helpful towards us.

At the moment, we enjoy the last days in Phuket before going home tomorrow.

Best regards an thanks again

Albert and Carmen

Yanny,

Already submitted the review. I think you are great. Next time if we want to book other tours, we will find you for help again. 

Wendy

Dear Mike,

Thank you for the arrangement for this cruise. Me and my all friends are enjoy this trip. I have been Tibet once, maybe can go once more.

Willa 

Hi Wonder,

Our cruise was great. I am happy to provide feedback to you. However I will leave it till I return to HK next week,

Thanks

Elizabeth

Dear Lily,

All worked out very well and I enjoyed the cruise. Thank you once again for your help.

Definitely will recommend your company if somebody asks me.

Best regards,

Karl

Mark,

Thanks for your message.

(1) My wife and I had a very good time on our cruise -- some beautiful scenery, a nice boat, and excellent service throughout our trip. 

(2) You and your team provided us with excellent service and were very responsive to our questions. Thank you very much for your assistance.

Bill

Hi Rita,

We would like to thank you for all the arrangements. The cruise was wonderful. Nancy was on time and very helpful. 

Best regards from us in Israel. 

Nurit and Beny

Hi Riley,

I am very happy with the service you have provided.

Yes we were pretty worried that if we would be able to board the cruise and next my hubby leg was infected.

It ended up all good. Thank you so much for your efficiency.  

I have recommended you to my friends who wishes to travel to the 3 Gorges.

Regards

Daphne

Dear Riley

Thank you for your arrangement and follow up for our China trip. Everything is going well with your help. We got the train tickets once we checked in at Beijing Hotel. Tomorrow we are going to Xian.

The cruise experience exceeded our expectations. We upgraded to executive suite at acceptable price with more spacious room at Level 5 and other privileges including VIP restaurant, free 24 hrs lounge access and free laundry. The cruise manager Jeffrey was very attentive and other staffs are helpful.  The excursions were well organized and the local guides spoke good English.

We are looking forward to our next trip and your further assistance.

Best regards

Hi Riley,

The trip was excellent. Everything about it was wonderful. It was more luxurious than I had expected. The staff were excellent, so kind and helpful.  They even cooked gluten free food for me and served me separately.  There was so much to do that we were never bored and everything was perfectly organized.  

I would thoroughly recommend this trip to my friends.

The only problem we had (and this is not your fault) was that the taxi from our hotel to the dock dropped us a long way from pier 5 and we had to pay Y100 to the porter to have our bags carried.  Perhaps in the future you could explain exactly how to get to pier 5.

Thank you Riley for such a wonderful trip.

Dear Lyn Wang,

Just wanted to let you know how much we enjoyed the Tour you scheduled for us. It was really great having the tour guides and drivers at each location to make sure we were on schedule and were able to get to the next location on time. We could not have done nearly as much of the tour on our own.

Each of the four (4) tour guides was very helpful and fully knew their area. Sherry in Chongqing and Bailey in Shanghai were outstanding.

I took many pictures so it will be a few days before I can edit and load them on my computer. When I do, I will send you some of the highlights.

It was a great trip and we certainly will recommend your Company and specifically Lyn Wang to anyone we know that plans on going to China.

Thanks again for a Job Well Done.

Bet wishes, 

Joseph

Dear Mr. Liu

We still are grateful for your service and patience.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

- Your reservation service was very helpful.

- We still think yours is one of the best options to cruise the Three gorges

(2)  Do you have some suggestions for us to improve our service?

- The greetings offer of drink forfaits and the rest were a little shocking.

- We would have appreciated  those arrangements would be settled beforehand.

(3)  If you come to China again, would you like to use our service again?

 - Life is short and the world quite big ...

- We would recommend your services.

Yours sincerely

Dear Catherine,

We are back in Singapore now.

Wish to thank you for arranging the Yangtze River Cruise, hotel in Yichang and the high-speed rail tickets back to Chongqing.

The crew in the Yangtze Gold 8 Cruise ship were also very welcoming and helpful.

We had a lovely time on the Yangtze River, especially in viewing the three gorges and the lesser three gorges.  The views were splendid.

Would like to update you that the Wanda Orange hotel goes by a different name now and somehow the reception took some time to find our booking.

However, once that was sorted out, everything was fine. We had a good view from our room window.

We were pleasantly surprised with the development and lights in Yichang city too and the lively activities along the riverside park in the evening and morning.

The high-speed train was punctual and the ride was also very smooth.

Overall, we had a very good trip.  Thank you once again for all your help.

Best regards,

Lyn Wang,

Thank you for your email. We have enjoyed this trip tremendously. We want to give a special thank you to Sheri in Chongqing. We thought she went beyond her duties to insure we were well taken care of. All guides were very informative and helpful but we thought she went beyond her duties to insure we were well taken care of. Also Bailey in Shanghai was excellent. We really liked Shanghai. 

Aside from experiencing language barriers which was difficult for us at times, we had a good experience. I’m sure Mr Weichman will send you a followup once we arrive at home. 

Thank you,

Zoe,

We were back to US. We had wonderful time during Yangtze Cruise and Chongqing Tour.

David was super and knowledgeable guide. Also, we had a safe and comfortable ride in Chongqing - driver was good.

Thank you very much for your help in arrange all these.

Thanks

Hi Jack,

Could you please pass on our appreciation and thanks to Management and staff at Yangtze River Cruises.

My wife and myself have just completed a cruise from Chongqing to Yichang on 7/10/2019. We wish to say that the cruise was excellent. The land excursions were excellent and interesting.

With regard to the Victoria Jenna, the ship was clean, and ALL crew were very helpful, courteous and friendly and in our opinion did there jobs in an excellent manner.

We also enjoyed the food and the amenities on board.

A big thankyou to YRC for the excellent way they handled our booking and the prompt attention to our inquiries along the way.

The Yangtze Cruise was one of the highlights of our trip to China and will always be remembered.

Keep up the good work, we will always, when the opportunity arises recommend YRC and the Victoria Jenna to any of our friends looking for a cruise on the beautiful Yangtze.

Hi Leo, 

Yes, the cruise on the Victoria Katarina went very well. The boat was well maintained (looked in better condition than the Yangtze Gold 5, & 6), the food was more than adequate,  the tours arrangements went smoothly. 

Thank you for thoughtfully putting me in the English speaking group for meals, as my Mandarin is woefully inadequate. 

Thanks also for your prompt replies to my queries. 

Best Wishes, 

Hi Yanny,

1.How about your tour arrangements?

 The Tour arrangements were very good, The Hotels,The flight and train journey were perfect.

2.Are you willing to recommend our service to those who would like to come to China ?

Yes very much so, the Guides and drivers were all very good, it made my time in China more enjoyable, I learned so much, it was very easy.

3. Your general opinion on us?   

 I was pleased with the quality of all the arrangements and professionalism of the guides and drivers, well done.

4.  Would you like to share your tour with us? we will appreciate it if you would like to send some pics.

Unfortunately I have lost all my photos due to a problem with my computer, As you can imagine I am very upset.

5. Could you please write some comments comments for me and our company in the link below? Undoubtedly it would be quite beneficial for my personal career. If so, I really appreciate it!

I have found working with You Yanny to have been quick and easy, nothing was a problem, the Hotels, Flights, train journey all we very good. Will recommend you and your Company to whomever asks.

Thank You

Pete

Good morning Riley,

We are still enjoying China, fly Shanghai to Australia today.

The C. Glory was exceptional in all areas, food, cabin/balcony, all good and weather great, so lucky...!!!

English information and cruise staff first class. Alan entertainment officer so friendly along with river guide.

Regards

Dear Tracy

Thank you very much the cruise was excellent, the staff really friendly and the food was great. We had a great time and will recommend you to our friends,

Regards,

Hello Vivien,

First ...many thanks to my amazing travel consultant Vivien Li. Actually this was my third times joint her arrangements’ tour , she always available to help us during times of trouble and attentive to our demands. I applaud her for her quickness in finding routes and alternative destination. She also are quick to respond & responsibly, if there is a problem or anything that inconvience us as a grouble.

I would like to also say that despite our large group size of 20 people and the majority of them are eldery tourist Vivian aptly provided them with access to convinient wheelchairs as well as arranging the easiest possible routes for the eldery. I commend Vivian for her great job because our group is difficult to manage and she made our trip enjoyable and convinient.

We also like to thank you Moon (Kunming) and Nyama (Shangrila) our tour guides for helping the tour going smoothly and make it less stressful for our tour members. Thank you for the clear and concise explanation of the landmark and famous place of the tours. We also like to thank you to Mr. Deng our driver who take us safely to our destination despite the difficult terrain also his friendly & helpful attitude. 

Finally I would say that this tour is great and beautiful. It worth your every penny to go to Yangtze River cruise, Zhang Jia Jie and also Kunming , Dali , Lijiang & Shangrila.

Hello Mark

Thank you for your email. I apologise for the delay in replying but I have had some computer issues that took some time to resolve.

The cruise was excellent with the onboard services (food, accommodation and services) to a very high standard. We had some excellent weather that made the scenery that much more spectacular. I would certainly recommend the Century Paragon to any of your clients.

I have attached some pictures of some of the scenery along the trip.

With my best regards

Beautiful Gorge

CHINA DISCOVERY (CHENGDU CHINA): chinadiscovery.com Highly recommended.

The itinerary ; 16 days private tour in Shanghai Hangzhou Guilin Zhangjiajie Xian Beijing and group tour Yangtze Cruise (13^th Sept to 28^th September 2019)

If there is one word that best describes the flow of our 16 day long tour to China , the word is SEAMLESS. Our tour operator China discovery (based out of Chengdu China) were simply awesome. Right from the time we landed to the our last day they ensured we were cared for and made all efforts to make the trip memorable. It all started with an email to Leo Li (Representative at China Discovery). I’m sure he practices meditation coz he never lost his cool answering the several questions we had and innumerable changes we made before landing. He replied to my queries even whilst on his personal leave….that’s dedication. He guided me on the dates. We would have landed during golden week and that would have been a challenge with the local holiday crowds. Leo was also empathetic when we lost our perfumes, hairspray and swiss knife to security at the railway station in Xian (bear in mind you cannot have these if you are taking the bullet trains). He arranged to pick the confiscated items from the railway authorities and ship it back to us in Dubai. The level of service is par excellence. Having travelled extensively I can vouch for China discovery for the extra-efforts they put in to make it a great experience.

All tour guides spoke good English (Trust me you need one). I would like to mention KAI (Our guide in Beijing). He is an excellent story teller. Got us hooked to the history of China (Wish I had someone like him teach us in School). Then there were the other guides who gave us enough time as required, never overdoing the information bit. Answering the never ending questions we threw at them.

Our only setback during the trip was missing The forbidden city tour. The site was closed earlier than expected; as preparations were on for the 70^th National Day. However we were re-imbursed by the tour operator.

China has something for everyone. We chose the more scene route. Avatar mountains of Zhangjiajie are surreal, the rice terraces of Guilin, the Li river cruise , the lake city of Hangzhou and the Yangtze cruise were all a delight to experience. We insisted on a no-shopping tour.

Food can be a bit of a challenge to a few . Chinese food although popular may be quite different than how its made in a foreign land. If you are a vegetarian , pls specify this to your tour operator to help them guide you.

Hotel rooms were comfortable and locations were perfect. We could wander around the happening streets in every city and enjoy a dinner and a drink whilst taking in the local experiences.

People of China love to take pics with foreigners and its fun to share a smile , a laughter or even a hug with well-meaning individuals. Chinese parents encourage their kids to speak in English. So do indulge in a bit of a chat with the little one’s .

Tips :

When visiting China , ensure you give it at least 2 weeks. It’s a huge country, with every city/town/village offering different experiences.

Keep an eye out for what you cannot carry on train journeys or risk prohibited items getting forfeited.

VPN : Buy it to stay connected.

Have an offline app to translate your language into Mandarin (This is a BIG help)

Do not take offence if the Chinese don’t smile back at you. They are not being rude. It’s just my understanding that they do not know what to make of your smile. They do not understand your intent or it could be that they simply don’t smile often. They are lovely people if you get to know them .

Do not pack in too much for the day. Every location has lots to see, so a lot of walking. Shortlist your choices and finish the day at around 5 or 6 p.m . This way you are ready for the next day.

China will surprise you in ways you weren’t expecting.  This middle kingdom is indeed a sleeping giant as Napoleon Bonaparte rightly put. The country has had a remarkable growth economically. They have adapted to change .The transportation systems are super-efficient , the development in tourism is surprising and all these changes while keeping its traditions and culture alive.

China fascinates.

Dear Ms. Riley,

Aixiao and I enjoyed the cruise very much. The ship was almost new and the accommodations for our deluxe cabin were quite nice. Considering the high price for upgrade to larger cabin I'm glad we stayed with what you booked. Crew of the ship were great but I'm very glad that Aixiao speaks Chinese to help us. We had a wonderful time and all of the reservations you made worked out perfectly. Train ride from Beijing to Yichang was great. No problems with 2nd class tickets because we each had our own comfortable seats. Thanks so much for handling our reservations and bookings. You are a good professional travel agent.

Sincerely,

Hi Jack,

My wife and I had a fantastic time on the Yangtze Explorer. We enjoyed the tour very much. We particularly liked our cabin, the fantastic service, and we really enjoyed the cruise across the 3 gorges.

We will definitely be recommending this to our friends.

Best,

Hi Jack,

We loved the cruise. The staff was awesome. We felt very special. There was great service and wonderful food.  Steven was particularly helpful. We saw the doctor and he was knowledgeable and made us feel at ease when Dave was ill. The scenery was breathtaking. 

I will pass your name on to others.

Sincerely

Vivien

I was very impressed by the cruise director and all the staff who were very friendly and helpful throughout the voyage. The accommodation, facilities and meals were all of a very high standard and the cruise was a very enjoyable experience.

Thanks.

Relaxing Cruise Trip

Hi Yanni,

Thanks to your efforts, we have enjoyed our trip and safely come back to Hong Kong.  All the transits were smooth and the hotels were comfortable.  Our guide, Carol, was awesome too.

Many thanks,

Youngnan

Hi Lyn,

It is good to hear from you. We wanted to say a very big thank you for everything. All arrangements you made for us were perfect and all went very well. We loved the Yangtze Cruise. Everyone was so friendly and welcoming. The scenery was beautiful and the food amazing. We will definitely use you again for any further trips to China and I have already recommended you to friends visiting next year. 

Thank you SO much as you made our holiday very special. The guides were fantastic and very informative. We loved China and do hope we can visit again. 

Hello, Wendy,

I write just to express our satisfaction with your work and with all the trip: everything was OK.

There is only one repair: the train trip between Yichang and Shangai was very long and it' ll be better to take a flight.

The program, hotels, guides, transfers were really nice and we are very grateful to you for all planning.

My best regards,

Dear Riley,

So sorry that I was busy in the morning, but I had the payment in my mind. I just did it a few minutes ago.

We really enjoyed the Yangtze River Cruise and can really recommend it. I attached our real itinerary for your information. We liked it very much and can highly recommend the "Three Kingdoms" Liveshow on Saturday evening. It was amazing.

Thanks another time for your patience!!!

Best regards,

Hi Wonder,

Thanks for your message. We are slowly getting back into our normal routine, hence the delayed reply.

The cruise was fantastic. Definitely a highlight of our three weeks in China.

Find my feedback to your questions below:

1) We were extremely impressed with the service provided to us. Our travel consultants handled all queries in an efficient and professional manner. They were quick to answer questions, and any concerns were addressed in a prompt manner.

2) The cruise was very good. The Century Paragon ship was clean and well maintained. The cruise manager, Jeffrey, had a fantastic sense of humour and glowing personality. The staff throughout the ship were friendly and attentive. The post-dinner events each night were entertaining. The shore excursions were interesting. It was helpful having tour guides communicating with us in English, however some of the guides were less than confident in their English-speaking abilities, and we did not get the same information that was being given to the Mandarin speaking guests. The cruise photographers were able to capture a lot of good memories.

3) I would not hesitate to recommend your company to friends and family. The service provided was friendly, helpful, and of a high standard.

Kind regards

Dear Lyn

We would like to thank you for arranging such a wonderful tour of China.

We commend you for having taken great pains to arrange such a magnificent tour, by providing all the comforts and needs in a foreign country.

The tour was memorable in quite a few aspects. Sight seeing and the services of the guides were superb.

The accommodation was first class except for the Sheraton in Guilin.

The food was exceptional. We were very much worried about the availability of vegetarian food, but whole group was totally gratified with selection of restaurants by the guides.

Regarding the tour guides we would like to single out three exceptional ones. Yo yo in Beijing, Wady in Xian and Maria in Shanghai. All three were very informative, friendly, fluent in english and took care of all our needs in superb manner. We wish we had an opportunity to meet with you in Chengdu and express our gratitude to you in person for arranging this wonderful tour. We will definitely recommend you and your company to all our friends.

Thanking you

Sincerely 

Beijing, Shanghai, Xian, Guilin...

Dear Lily,

I am back in Australia after my Sanctuary Yangtse Explorer cruise with my sister-in-law from England.

All the arrangements went very smoothly, many thanks, and we very much enjoyed our cruise.

I was particularly impressed with the guides on our various tours, especially the young lady in Fuling, who struggled with her English, (so much better than my Chinese!) but had the courage to continue, and put all her effort into giving us a genuine insight into her city. She, and the other young ladies, were lovely. We had many helpful experiences from people during our brief time in China, which is much appreciated when trying to learn a new country.

If I plan another tour in China in future, I will be in contact again,

Kindest regards,

Hi Lyn, 

The trip was great. I had an amazing time. I really enjoyed the food and the beautiful scenery. All of the guides were friendly and knowledgeable. You did a great job organizing the tour. I hope to go back to China again soon. Maybe next year. I am attaching some photos from the trip.

Mountains, Rivers,and Cities of China

Dear Mark,

Thanks a lot for your precious assistance.
The cruise trip was excellent, included the additional excursions and the final visit to the Dam area.
The boat was high-class as well as its lovely staff, headed by Molly (or so), always gentle and available.
Soon I will send you some of a multitude of pictures I have taken along the way.
I have already recommended this experience to several persons and will continue doing it.
As for me, in a couple of years I could make a tour of southern China, Hong Kong and Macao included.
This could be an occasion to get in touch with you again for some other tour arrangement.
For the moment, thank you again and so long.

Hello Mark,

Sorry for not responding to you sooner. We got back to home-California on August 19. And I have been ill for almost 2 weeks, finally I feel better.

Yes, we had a great trip in China, except the weather-hot and humid. The Yangtze Cruise was the highlight of our trip. We really enjoyed the history and the cultural along the Yaangtze river, especially the Three Gorge Dam excursion. It was incredible to experience the engineering marvel.

The service on the cruise was great.  The arrangment of the dinning table was very thoughtful. We enjoyed our company at the same table at every meal. We appreciated being placed with others who spoke English. 

Two things I would like to point out are 1) the information provided needs to be consistent - for the last days excursion, it was confusing. We highly recommend that the ship manager -Jack should do that excursion at least once, so he would provide clear information on how the excursion worked. Also, Jack was difficult to understand. 2) The mandatory tip per passenger was not disclosed properly. We were charged 150rmb per person instead of 150rmb per adult.

All in all, the cruise was great. The waitress assigned to our table was fantastic. All the people on the board were friendly and helpful. We had a joyful experience on the cruise. Thank you for suggesting this ship and your attentive service. Attached are the photoes you requested. 

Best wishes,

Yangtze River Cruise

Hi Yanny,

I just got back last week, Gmail hard to open in China.

I am happy to help out with the feedback.

1.How about your tour arrangements? 

I am very happy with the tour arrangements, and I am glad that I have you and Mr Jim as local guide. My dad and I had a pleasant day in Chongqing before boarding the cruise in the evening and Mr Jim has managed to fulfilled our requests.  

2.Are you willing to recommend our service to those who would like to come to China ?

Yes of course.

3. Your general opinion on us?   

I am satisfy with the service I received and happy with the payment option, especially the last minutes help of purchasing domestic air tickets.

Thank you so much for making this a wonderful trip.

Cheers,

Dear Tracy,

Of course I Will write the positive review on Tripadvisor!

It was also a pleasure for us to travel with your Company and discover the Great Country that China is.

All the guides were very helpful and nice, especially Shanna from Chengdu and also Jennifer (Shanghai) and Amanda (Yichang).

It is a pity that we couldn´t do the excursion to Macau but…maybe next time. As you know, we did an additional excursion on Tuesday morning visiting Luntau Island. We needed to pay additional 3240 HKD to Cecile and push her a little bit to visit all the venues but it was finally good decision.

Best regards from Spain!

Hey vivien,

We arrived in chongqing today, we really liked the cruise. now we thought that it would be better to have a guide to do some sightseeing in chongqing. do you think it would be possible for us to book a tourguide over your office for tomorrow 10.00 am? we stay at the glenview itc hotel. Thank you for your help!

Best regards

Hi Wonder,

Seems answers below

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Very fast and very accurate.

2.    How’s the service of the drive during your trip in Chongqing and how’s the cruise? The service drive was fine. We were not aware that the park was so far. In fact, for European people fairy mountains are not so surprising as we have already seen this type of landscape. We could see only the three natural bridges that are so gorgeous!The cruise was good and was quite as promised (except embarkment in fengdu). People on board were very careful with us.

3.    Would you like to recommend our company? Absolutely! Best regards

Hi Vivien,

I just wanted to send a note to say thank you for all of your help on the day our flight got cancelled to Bejing from Yichang. It was a stressful experience for us, especially since this was the second of our flights to be cancelled during the trip. I apologize for the extent to which I might have passed that anxiety onto you, but you cobbled together a solution that salvaged what remained of our trip.

Incidentally, my wife and son were sorry that we did not have plans to take a bullet train in China, so that desire on their part was satisfied unexpectedly.

As a last note, I understand that we stayed in the hotel we did in HanKou because we had such an early train the next morning. Nevertheless, I wanted to let you know that we would suggest not using this hotel in the future, unless it is necessary that you do so. (I don't imagine that you place people in HanKou frequently, but maybe you do.) Its standards of cleanliness in the rooms were disappointing (many stains on rugs and furniture, as well as grime in the bathrooms). All of the other places we stayed were great.

We really enjoyed our trip very much. Thank you again!

Dear Leo,

In the meantime we have arrived back home in Germany.

The river cruise was a really good experience.

As I told you earlier on we were really happy with our guide Jay in Chongqing as well as with Nancy in Yitchang.

One has to say that your entire organisation worked very well in our case.

Speaking about the staff on board the boat, they were just great. Friendly and always helpful.

Because of the booking situation on board we were offered an upgrade to the explorer suite, and we took it. Awesome. The food was really nice, no problems at all for us westerners, whatsoever.

Overall this was a great experience which we recommend without any restrictions.

Thanks again.

Best Regards