Zhangjiajie Reviews - What Our Customers Say about Their Zhangjiajie Tours

Hi Zeva,

All four days of attraction were fantastic and offered much variety.

The hotels were comfort to our accommodation, the beds and amenities were efficiency and very comfort to us. breakfast at hotel was satisfying and fruity.

The range of food was plentiful and we both very full after each meal. we enjoyed a range of the location and have food on time.

Thank you so much to David, amazing tour guide for taking us around Zhangjiajie for the last 5 days. He was an amazing, knowledgeful our guide, we are going home with so much more memory and experience. Zhangjiajie has been an unforgettable trip!!!

Transportation was efficient, reliable & punctual, the driver was safe and the wan we were taken around in was very comfortable + clean.

Everything was excellent!

Eve

Hi Rita

Thank you very much. Please see my responses below.

Our tour was great. It was so nice having everything (especially transportation and entrance tickets) taken care of. Our guide, LJ, knew all of the good trails and spots and really need the best order to do things in. Everything ran smoothly because of his knowledge.

Yes for sure! I’ll definitely look into your company again if I want to travel to other areas in China and want to do a tour again.

My only suggestion is to maybe put somewhere on the itinerary or notes about the trip that lunch really isn’t provided during the day and the lunch options at the different sites are not very good. Just having a note that says to either bring a packed lunch or snacks would be helpful.

Rebekah

Hi Wonder!

We had an amazing time in Zhangjiajie and Fenghuang! The guide was excellent! She was very friendly and flexible and the most importantly is that she seems to understand what foreigners like. I would totally recommend her if you have foreigners group visiting Zhangjiajie.

Also the itinerary you organized was wonderful too! There were some hiking and some routes that were not yet popular and we enjoy that because it’s less crowded and more relaxing!

Panuwat

Hello Rita.

We had a fantastic time away thank you very much Rita.

The guides, Kenny and Abbie were both excellent. We saw a lot, learned a lot had so, so much fun on all the thrilling and exciting rides and activities.

The 6 days were full and busy from start to end. I knew you'd make sure to arrange an outstanding trip for us, that's why I contacted you a second time.

Thank you so very much for a memorable and most enjoyable trip. Have a lovely weekend and well deserved rest.

Ceresa

Hi Rita,

Tour arrangement goes accordingly. We have completed as per itinerary. The local tour guide & driver did a great job. Tour guide (Jim)/Driver (Lu) - Wulong/ Fairy Mountain tours express their further service by sending us to have dinner at downtown as our Hotel in Fairy Mountain is out of the way. Tour guide in Zhangjiajie (David) are very knowledgeable and polite. Lastly, thanks to you (Tour consultant), who has try your best to monitor our train arrangement when our berth are not together. Wulong to Zhangjiajie and Zhangjiajie to chongqing. you managed to get us together (with my hubby) on last min. We really appreciate it.

Jessie

Hi Rita

We had a great time during tour. The tour guide David was great. He explain to us lots of history information and also very helpful on foods recommendation.

Everything is so well prepared.

Darwin

Thank you Jack,

it was good. I enjoyed all of the stops. The only thoughts I have is that some of the transfer days felt like lost days (like Guilin-ZJJ and ZJJ-Shanghai) and it would be better to do early travels and tour the same day (like the Xi'an to Guilin day).

Overall I really enjoyed the tour of China and am considering returning to see Tibet.

Thanks

Gibran

Hi April,

This is our feedback of the trip.

Beautiful and memorable trip to Zhangjiajie and Fenghuang with tour arrangement by April Zou from China Discovery!

We just returned from our family trip to Hunan. Our tour arrangement by April Zou from China Discovery was absolutely wonderful. It all went smoothly and safely. April was really professional and she communicated promptly and was always available and meticulous with the details. The schedule was all followed through very smoothly with no disruptions. She even helped in liaising to help my son locate his lost bag from the rail station lost and found. The tour guide David Niebai (nickname “Nearby”)and driver Xiaoluo for our Zhangjiajie and Fenghuang tour were really very experienced and professional. David was very knowledgeable and very helpful and made our tour a comfortable and comprehensive one. His recommendations on the scenic spots as well as food were great. We had a beautiful experience seeing different sights and sceneries, trying new adventures and tasting interesting and delicious food. The driver was attentive and careful in driving and very experienced. Both tour guide and driver were non-smoking as well as the car which was rather new and smoke-free which exactly met our request. Everything was in good timing and to add to that, thank God, the weather was great and since it is not peak season, there were no crowds. Really thankful for this joy-filled memorable trip with China Discovery.

Joanna

Dear Tracy,

I would like to thank you for arranging this trip which was truly appreciated. The services provided were excellent. All the guides and drivers were very professional and helpful. The Century Victory cruise can be rated top of the line. Will ask you to book our next trip in China again.

Best regards

Yu

Hi Evelyn,

The weather of Jiuzhaigou was great. Not sunny, but slight sun, experience a little light snow on Long Lake, and beautiful masterpiece of creation in JZG. Huanglong was wonderful too. Nice weather. Even with the cable car, we walked a total of 16000 steps. Unforgettable 2 days

Century Oasis - it's new and we were given 3rd Level, but only dine in one restaurant. Still it's good. Allan, the Cruise manager took good care of us as we were the only few that requires English guides.

The Fengyansanguo show is super n spectacular. Very glad to have seen it. Thanks.

5* - Feng Yan San Guo

4.5* - Shengnui Stream

4* - White Emperor City

3* - Fengdu Ghost City

Time flies, but the memories remain. It's been a really great trip for my wife and i over the past 14 days. Thank you for your wonderful service. Really appreciate that. Only regret is don't have time to meet up with you.

Melvyn

Hello Wonder,

I am finally back in L.A. after the amazing and breathtaking views of our memorable China trip!

I am writing to thank you for your efficient and gracious service, and special thanks for taking the time to meet with us in Chengdu and the choice of such a beautiful souvenir for all of us. You sure have showed us a great example for excellent Customer Service.

Once again, we thank you very much for being so patient, answering all of our silly questions and explaining all that we need to know. You are Mr. Wonderful!

It was truly a great pleasure working with you, your professionalism and experience have been a great asset in planning my trip and I look forward to doing so again in the near future, hopefully in 2024. And, I can assure that you will be highly recommended to all my friends and family for their future travel needs.

Meanwhile, wishing you good health and happiness for years to come! Take care!!

Best Regards,

May

Dear Rita,

Good day to you.

We really enjoyed the Zhangjiajie tour! Thank you again for your every arrangement!

Please find my feedback comments as below.

1. Tour arrangements were quite smooth, the suggested itinerary was highly enjoyable, I’m satisfied with every arrangement.

2. Willing to Recommend.

D.Saigusa

Dear Wonder,

We had a great trip and enjoy the different places we went to. In Beijing we liked the hotel Double happiness hotel and it’s location, great access to local restaurants, coffee and craft beer bar. Andy the guide was very good and he took us to another neighbourhood after the Forbidden city. The great wall was also a hit. We also went to a show in the evening.

Xian was very interesting , a bit crowded around the terracotta museum , interesting history around of the city wall Ivan was a good guide too, we liked the spicy food and we also visited a show.

Zhangjiajie was the most beautiful place, Linda the guide took good care of us, we walked a lot and the place is very beautiful with the mountains and valleys.

Guilin was also nice the river tour was great, also beautiful ,you should always recommend people to do the first class booking. We also took the bamboo raft , nice.

The same goes for the train travel 2:nd class is really crowded and not comfortable, always recommend 1:st class. The difference in money is not much.

Shanghai was as expected, we went to an underground market area and the French concession which we enjoyed.

Also the guide Eileen was very nice and helpful.

In all we a bit surprised by China how green the cities were and people nice, we had a great time and enjoyed the sights seeing. We also liked to stroll around local markets in Beijing, Xian and Guilin, so thank you very much Wonder we had a great time and very good service from all of you

Best Regards

Mats

Hi Tracy,

Today's weather was perfect. The tour guide is very good Highly recommended. All great. Only weather was not so good on the first day but it is not anyone's fault Hahaha. LJ is a good photographer too. Took lots of great photos for us.

Ivan

Hi Wing,

And the feedback questions are as below.

1. Yes, very prompt in replying to all sort of question and enquiry

2. Yes it is strongly recommended to follow tour arrangement accordance to the suitability .

3. Yes we will recommend your service

Jue

Hi Tracy,

Yes we are back in Singapore, thanks for checking in on us.

The trip was great and we had a very good time because of the beautiful scenery and sights, and the wonderful support from the tour guides and drivers. We are truly happy with the service. And thank you for the lovely anniversary gift, that was a really nice touch!

We will share our experience with friends and family. We hope for another chance to visit China again, and we will definitely think of your company for the tour arrangements.

We will share our experience with friends and family. We hope for another chance to visit China again, and we will definitely think of your company for the tour arrangements.

Best regards,

Jiao

Hi Leo,

Our travel consultant, Mr. Leo Li is much more than fast and patient enough to address our questions and needs. Sometimes we wonder whether Leo works 24 hrs a day or not!

It is a process. We planned this trip about a year ago. Originally was first May 2023 and we changed it to October 2023. There was quite a few changes and modification to the arrangements. The final plan took a long working process and it came out to what we wished!

Yes. We are more than willing to recommend your service to all our friends. As a matter of fact, a few close friends have already been asking for Leo’s contact information.

Very impressive. We can feel the professionalism and the energy to make the best travel arrangements for the clients and to make their dreams come true!

Nelson

Hi Tracy,

Everything’s been great! Thanks for checking in ☺ I think I overdid my own itinerary. We’re exhausted everyday! It’s all been worthwhile; we’re loving every moment.

Tia

Dear Rita

1. Thank you for your email. We arrived home yesterday evening. We had a great time in China. We would like to express our gratitude to you & China Discovery for organizing this wonderful tour for us. Please see my comments below:

2. We are very pleased with the arrangements made by Rita. She is very accommodating & answers all my queries (lots of them) professionally. We wouldn't have done it without Rita's help

3. Definitely willing to recommend.

Mona

Hi Jack,

at last here are some remarks on our another remarkable trip with you. We were very lucky and had wonderful weather throughout the trip.

At Fanjingshan I reached the Mushroom Stone and the monastery on the two peaks on a lovely day with excellent views. It gets foggy fast and I can only recommend to start as early as possible, also to beat the crowds.

It might be a good idea to stay closer to the park itself. On our way back we stopped at a pretty village with nice guest houses. The Holiday Inn in Tongren was a very noisy place with groups bumping doors and smoking happily throughout the place. On our arrival the guide showed us the new “old town centre” of Tongren which was very interesting.

We liked Fenghuang Gu Cheng a lot. Unfortunately in the evening it changes into an assembly of karaoke bars quickly and leaves quite a different impression, we did not find a quiet spot.

At Zhangjiajie we enjoyed the first day in the southern part of the park a lot. There were not so many people around and it was a pleasant hike in the valley and up on the top. The second day with the more famous rocks is more like a 2 ½ hours bus trip interrupted by site-hopping with lots of people and time lost in queues waiting for the next bus. The Pullman hotel was very good. It takes some time to get an idea on the location of the park(s) and I only got a decent map on our departure.

At Guilin and Yangshuo hotels they gave us quiet rooms and the service was good. The Li Jiang cruise is a fantastic experience. As the weather was very good we decided not to visit the cave. We could easily have stayed a day or two more in Guilin or Yangshuo but as were on a tight schedule it was just right.

All in all at least 9,5 out of ten ;-), you did very well at very short notice.

Best regards,

Johannes

Hello Rita!

We have received your gift and the postal card!! That was so nice of you, and pandas so cute, thank you so much!

We are having an amazing trip so far. Thank you for that as well!

Best regards,

Javier and Leyre

Hi Zeva,

Our trip is going very well thank you for organizing it so well.

I will write an email when we return to Australia with a more detailed report of our experiences

Thank you for your work. We are enjoying seeing the countryside from the train windows at the moment, so much agricultural land

Yangshuo mountain retreat boutique hotel was a delightful stay

Linda

Hi Leo,

Yes Overall we all had a lovely holiday. Hope to do some other parts of China some time soon.

Irene

Hello Tracy,

Thank you very much for the very well-organized vacation. Everything went very smoothly, good hotels and good guides/drivers.

We liked China very much; it was beautiful ….

Regards,

Jan and Krystyna

Dear Leo,

Thank you so much for your response.

I have completed the review and attached some photos.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Our travel consultant was Leo and we found him absolutely amazing! He answered every email and question in very good time and he always reassured us with any worries we had.

2. How do you comment your tour arrangements?

Everything was very well arranged, we didn’t have to worry about anything as Leo had made sure we had all the information we needed as well as the contact details of all our guides. All of the tours went very well!

3. Are you willing to recommend our service to your people who also have an interest to visit China?

I would definitely recommend this service especially for someone who has never been to China before.

4. Your general opinion on us?

We had a great experience with China discovery, the tour guides were incredibly friendly and had a lot of knowledge. We went during golden week which was incredibly busy but the tour guides, especially Linda during our Beijing trip, went above and beyond and were excellent at making sure it didn’t affect our trip.

5. Do you have any suggestions on improving our services?

At times it may have been nice to have some free time in some of the attractions because it felt rushed but otherwise we really enjoyed ourselves.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes.

Claire

Hi Wonder,

The trip has been fabulous

Eugenia

Hi Wonder

Apologies for my delayed response and of course, I have answered the questions below:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Yes absolutely - Wonder always replied to my emails within 24hrs (even with the 7 hr time difference) and also dealt with my questions and requests in a timely and professional manner

2. How’s the service of the tour guides during your whole tour? LInda was a fantastic tour guide and had a lot of knowledge about Zhangjiajie and Wulingyuan and all of the sights and attractions we visited!

3. Would you like to recommend our company? Yes 100%

I can forward some photos later when i get home from work!

Best WIshes,

Norah

Zeva,

Visits were very well organized including flexibility according to the weather and our requests. All hotels were great and at good location. The twin bedroom has 2 big beds, which made it even more compartable. We had some of our favorite meals in China. Good job Linda! Always smiling and energetic. She took care of us and listended well to our quests. Amazing! Great knowledge of history and culture. Great cars as well. Very comfortable. Special thanks to the driver who took us to Fengdu. Very calm and professional.

Paola

Zeva,

Everything worked perfectly well and we were very impressed with all the organisations and obviously the sites as well.

Mathias

Hi Tracy,

Feedback for Zhangjiajie

o Guide: Lilly was a great guide, first she thought we will be quicker but with Ruby walking a lot or carrying her, we were slower than other groups. She adapted quickly and changed the plans according to our needs, which was really nice. She was a great guide with lots of knowledge, good English and she even took care of Ruby some times.

o Hotel: The Pullman, breakfast was ok not really good and as there were a lot of Chinese groups it was crowded. Room was ok but a bit outdated. The baby bed was not good, it was for really small babies (who cannot walk or stand) and one wheel was broken. We adapted it and it was ok for the 2 nights.

o Attractions: These two days were amazing, the glass bridge and the river tour was nice even the walk along the river was great. The national park (with avatar mountains) on second day was also really cool and Lilly also guided us through less crowded places. We were quite tired in the end but it was really worth it.

o Restaurants: Both were fine, we liked the second one better. The first one all dishes were cooked with lots of Oil. And actually for us it was way too much food. but maybe other people eat more.

o Car and Driver: Both were good and nice

Feedback for Chongqing

o Guide: Jim was always a bit stressful and hectic. His English was good. We think he really tried hard to satisfy us, but for us it sometimes felt too much, on the first night he arranged a hotpot for us which was great.

o Attractions: Houses in the Hill at the riverfront is really nice and actually I think lots of people would enjoy to walk down the stairs instead of taking the elevator. It would be nice to spend a little more time there and let people wander around. Monorail inside the building we think is ok to see but not really special, could maybe be skipped depending on the group speed. Old town was really nice, I think western people would enjoy to wander around, try food and drinks or buy souvenirs and not just rush through it. Museum is nice to hear and see something about the culture, but as this was our last stop in the city we were tired and had enough after the first floor with the information about the 3 Georges. We asked Jim if we can go to the boat now and he agreed which was great for us.

o Car and Driver: both were good

Feedback for Yangtze River Cruise

We spend a nice time on the boat, the food was good and the rooms were nice. First they just prepared a foldable chair for Ruby as bed, but after we asked for a real baby bed they put one in our room. That was great.

o Trips general: for us it was great that there were mostly two trips a day one in the morning and one in the afternoon. So Ruby was able to do her nap in the room. The service staff on the boat was great too, they always helped and suggested us if we should go on the additional trip or if it is better for us to walk around on our own.

o First day trip morning: We actually left the guide at the temple because the speed was also not suitable for us. And obviously the other part of the group was quicker than us with Ruby. But it was fine for us like this. We were able to look at all the things in our speed.

o First day trip evening (optional): We didn´t go to the show, because Ruby goes to bed around 7:30pm and someone had to stay with her. But we enjoyed the dinner and drinks and music in the bar.

o Second Day morning (optional): White Emperor city was not recommended to us, so we didn´t participate. We still left the boat and just walked around the harbor, there was also and old city wall and a white tower, which was nice to explore for 1-2 hours. Then we went back on the boat

o Second Day afternoon Boat trip: that was really nice and great to see. Ruby also enjoyed the ride a lot. The tour guide spoke great English.

o Third Day: Checkout, it was a bit surprising that we should give all our big luggage’s already the evening before we left the boat to the boat staff. Which was not possible for us, with having a kid. You have to pack in the morning. But we managed to keep one and give the other one already to the boat staff. Another surprise was that the room cards didn´t work after the breakfast on the last days, they just locked everyone out, so you had to get a staff member to open the door again. Would be nice to inform the people about it or have the room cards work at least until the time when everyone should leave the boat. least

- Dam: It is for sure impressive why they build it and to get to know some information about height and relocation of cities just for this. But to get to the top and walking around there was not really nice, way to many people, it felt like all ships had the same timing so it was super crowded. I think I would maybe skip that but also because we have a small kid and it was a bit overwhelming for her with all the people.

- Guide: Nancy spoke very good English. She was nice but not as friendly and helpful as Lilly

- Restaurant: Good and nice food. But we had to pay for water, but two bottles of beer were included. Which is a bit strange, as we were 4 people and especially one pregnant woman and a kid.

- Attraction: Cave and path around half island, that was nice to see and the good part was most of it was shady.

- Car: it was a fancy car, but too small to fit our luggage (4 Suitcases and a stroller) we had no issues with the other cars. So it was a bit uncomfortable to sit, as one luggage and the stroller had to fit in the area we were sitting

- Driver: Nice and friendly

- If there would have been a flight in the afternoon or earlier in the evening around 6pm that would have been better for us. So it was a really long day.

Whole trip: it was very nice and we would do it again, maybe with some small adaptions. Thanks for organizing it we took a lot of great pictures and created some really nice memories.

Best regards,

Fioni

Dear Tracy,

thanks for reaching out! Yes, we came back safely and full of new impressions - it was a truly spectacular trip!!

I would like to provide more detailed feedback when I have a bit more time, but just to say already now, we were really really happy about all the organisation and the support, especially from you personally!!

Best regards,

Matthias

Hi Rita,

Thank you for checking. Yes, unfortunately our flight was delayed for too long and we have missed our connection to Sydney. We can’t leave until tonight. Not a great way to end our time in China, but not much we can do about it.

On a positive note - we had the most wonderful time on our holiday!!! Everything you organised was just perfect - from the program, to the guides, to the accommodation. You managed to fit in all of the things on our 'bucket list’ and we loved every moment. All of the guides were very knowledgable about their local area and so passionate and welcoming! I cannot express in words how fantastic our trip was. So, thank you, thank you, thank you.

We will definitely recommend you to our family and friends!

Warm Regards,

TONI

Good morning Rita,

We want to say thank you for the very nice gifts and for arranging a wonderful trip.

Can you send me your contact card for WeChat so I can share it with a friend. Thanks

Steven

Dear Tracy good morning from London,

My sincere apology for late response due to my very busy schedule at home.

We all four arrive safely and comfortably at home as per our scheduled program.

I don't mind if you want to post our photos and videos in your page.

The trip itself was so wonderful and full of excitement and so beautifully choreographed and very well managed and organized, in over all I can say is the trip was beyond expectation and we all enjoyed the trip so so much in fullest.

The service and help from Vivian and Lily were very impressive perfect and beyond the excellent they have given us their best effort to keep us very happy, comfortable and make our trip most enjoyable.

The service of the drivers (I regret couldn't remember their name) were excellent however if I have to compare in two the best one was the driver of Zhangjiajie.

The accommodation and breakfast in the hotels were excellent the lunch Vivian and Lily had chosen us were very delicious and more than enough.

The accommodation and breakfast in the hotels were excellent the lunch Vivian and Lily had chosen us were very delicious and more than enough.

Unfortunately almost at the end of our trip on Friday night/Saturday morning my wife suddenly got very unwell (sick) so she had to be taken to hospital and at this difficult time Lily had done every thing in her capacity to take care of my wife also keep continue to trip going as scheduled programmed she managed everything very well I must highly appreciate Lily for her effort and service in this matter.

I would like to say many thanks to you, Vivian, Lily, both drivers, China Discovery and all person those who were involved in our trip. Please convey our sincere appreciation to Vivian Lily and both drivers also your help and excellent service in this trip is highly appreciated.

I have an impression I never be enough to visit China with the China Discovery if I can afford it I will visit China third or even more time in coming days.

Again thank you all.

Keshar

Hi Tracy,

Thank you for the email asking about our flight back to the UK. Yes, we all arrived here well and as scheduled.

Well, about the trip (our tour), I would say it was my one of the best from starting to finish. Yes you might have heard from Lily that we had some turbulence on the health wise to one of lady, but it was overcome very smoothly and calmly by Lily. Otherwise, you (Tracy) were so responsive, helpful and accurate on our planning and preparation to start and all the way to the finish.

On our arrival at Zhangjiajie Lily (tour guide) again waiting for our reception eagerly and led us to hotel through beautiful place. On the following day she led us for first day tour in Zhangjiajie so exiting and scary places. Through out the tour in Zhangjiajie so nice and breathtaking places. I loved it.

In overall, both tour guides were excellent, punctuality helpful and full of knowledge on their own areas. Enjoyed all lunches and breakfast in hotels. Hotel in Zhangjiajie was very good. Timing Schedule was very good for the tour. I and my wife enjoyed the tour very much. We wished we could stay there for more. I would definitely recommend China Discovery to anyone for visit in China.

Thank you very much for your excellent and exceptional service for whole tour and please pass our hello and greetings to our lovely tour guides Vivian and Lily.

Tek

Good Morning Tracy,

Now we are back in the UK, back to work and nearly back to normal.

What a time we had in China. I would like to thank you and your amazing team for a wonderful time and experience. The team looked after us so well. Our holiday even though it was a hundred miles an hour was exciting, informative and we really enjoyed it. We experienced lots of new tastes, culture and knowledge.

I would like to say a massive thank you to Fang Fang, who looked after us at the beginning. Her knowledge, detailing & looking after us was exceptional. Nothing was too much trouble for her. Please say a massive thank you for the way she looked after us.

I would highly recommend yourselves as a travel company for any one thinking of venturing to your amazing country and last but not least a hugh thank you to you Tracy for your help all along the way in making our adventure truly rememberable and amazing. Thank you Tracy.

Lots of regards and love

Angela

Dear Vivien,

I would like to take this opportunity to thank you for the great tour plan you provided us with. The itinerary was well-organized and allowed us to visit all the important landmarks and attractions in the area. I particularly enjoyed the historical sites and the insight they provided into the area's rich heritage.

I would also like to express my gratitude to Mrs. Maggie, our wonderful tour guide who made the experience even more memorable. She was incredibly knowledgeable and went above and beyond to ensure that we had an enjoyable and educational experience. Please let her know how much we appreciate her efforts and that we wish her all the best in her future endeavours.

Last but not least, I would like to thank our courteous and friendly driver for his exceptional service. He was always ready to assist us and had a positive and cheerful attitude throughout the tour. Please convey my gratitude to him as well.

In summary, it was an outstanding tour, and I would highly recommend your company to anyone looking great travel consultant.

Mohammed

Dear Leo,

I am now back in Zhangjiajie to catch my flight to Shanghai. The guide Bree and tour were both great. I already completed the feedback form that the guide gave me on the last day.

Luca

Hello,

of course, everything was to our satisfaction. Liked the guide and the driver and the hotel was nice. Magnificient scenery with the mountains.

Good morning Vivien!

there was no problem at all, we loved Lily, she even took pictures and videos of us and then edit them to make a small compilation video of the things we did, she was great we loved all the trip

Hi Rita!

it was a great trip, magnificent hike, just too many people at top, and the villages were charming. I am about to tip guide and driver

Thanks Rita!

We had a great day 1 tour today.

Yes Tracy,

everything ok. It was a wonderful trip!

Hi Wonder,

It was very good, Wonder! Thank you.

Guide Lee was truly amazing- perfect English, great attitude and sense of humor! The car and the driver also on a great level! No complaints from my side。

Hi Leo,

it was great! I really appreciated Lily's flexibility when I needed to rest a bit more one day and and she was amazing when she came to meet be the day I arrived even though the tour hadn't started because my hotel was blocked off for covid testing (close contact). I was tired and frustrated but she helped me navigate the situation and was very kind about it. I also really enjoyed the itinerary- I felt like I got to see so much and Lily gave me a lot of interesting information. She was obviously very professional and experienced, knowing exactly how to make the most of our visits. The driver was great, I felt very safe the whole time. The restaurants were a bit expensive for lunch for 1 person but it wasn't a huge deal- I invited Lily to join me because I couldn't eat the huge portions. Overall, I really enjoyed my time in Zhangjiajie and it went smoothly because Lily truly has expertise in the area but was also flexible when necessary.

Kelly

Wonder,

I must say the hotel is much better compared to Crowne. Better rooms and atmosphere. But for anyone who wants to be close to the town center, Crowne would be a better choice.

Korcan

Hello Tracy,

The trip was well organized and the different places visited were exactly what I was looking for. The lack of a car that remained with us was one point that caused a few headaches simply because we had to carry everything with us at all time. The guide was very nice and knowledgeable but her English was very hard to understand at time but it was not a major issue.

Maritine

Wonder,

The tour was great. Lee was terrific!

Kelly

Hi Jack,

Thank you for some great days together. Nice company, perfect weather and fun activities. I could not have hoped for a better “last round” in China… Now I guess we all cross our fingers for not being hit too hard by the airline crises and Covid restrictions… All the best.

Thomas

Hi Jack,

Thank you for arranging our trip. We had an amazing vacation. The guides were very professional and incredibly kind and available.

Christelle

Hi Jack,

Happy New Year!

I would like to thank you! It was really nice! Despite of the fact that some of the attractions were not working because of the low public (like Li River), the guides were good in planning alternatives and accepting our suggestions.

You were also great in helping us with the flying tickets and in planning our trip in such a short time! Thank you so much!

Ana

Hey Leo.

Sure. I liked the trip very good. The organization and the hotels were good

And my tour guide Ann was awesome i had a great time a and good discussion.

Simon

Hi Rita,

Our driver has been great and very helpful so far. He has kindly asked us if we would like him to show us around Furong.

Di

Hello Rita,

Hope you had a good weekend.

Well, my time here has come to an end and I have had "THE" most amazing trip; and seen so many wonderful things in China that I would never have been able to do without your help. The itinerary that you put together for me was perfect and fantastic. Thank you so so much. Every hotel was delightfully comfortable and just right after each full and busy day. The breakfasts were delicious and catered for many different tastes.

The guides and drivers were all increadible. So obliging and flexable....willing and able to meet our every need, politely, patiently and professionally.

I will strongly recommend China Discovery as a tour agency of choice.

Many, many thanks; wishing you only the best throughout this difficult COVID period and the future.

Warmest Regards

Ceresa

Hi Rita,

Another wonderful trip. Thank you.

I know there are a few cases of covid in Zhangjiajie but I think I am ok. As a Mathematics teacher I know out of a population of over 20 million people in Beijing, my risk is very, very low.

Phillip

Hello Wonder,

I wanted to let you know that Bree was absolutely amazing as a guide! Her cheerfulness and accommodations were amazing!! Highly recommend her in the future!

Elisabeth

Hello Zeva,

Morning!! We’re having a great start to our trip- thank you- everything has been perfect! Can I ask your advice on tipping David and our driver? How much per day is appropriate? Thank you.

We all good here thanks and looking forward to the next leg of our journey!!

Thanks so much - William is well on the way to recovery now!! Have a good day.x

We are on our way now- thank you for organizing an excellent tour. We found the whole experience completely stress free and that was the main purpose of using a tour company! Everything was organized so professionally- we will definitely recommend you to our friends.

Thanks so much!

Katherine

Hi Riley,

We are back in Shanghai. Everything good thanks. David is a good guide

Hi Vivien,

赵先生很周到。 (Driver in Chengdu)

May was a great guide. She got us incredible access to the pandas, she was flexible in accommodating our wishes, she chose a perfect place to eat on the last day, and she was very enthusiastic about Buddhism.

We'll send you our full feedback on Guilin as soon as we get to Zhangjiajie. So far, the Li An hotel, and especially the Caledon room, was SPECTACULAR!

感谢您帮我们安排这次去旅游！回家了我们继续想到那些好日子，好玩的时刻。

Adam

Hi Tracy,

I am back in office overload with work. Everything went just perfect. I completed my feedback form yesterday and left it to Bree. Definitely will recommend your agency to my friends. Will appreciate if you can send me an invoice form so I can get FAPIAO. Thanks in advance.

Hi Rita,

Fabulous trip to Zhangjiajie. Thank you so much for organising a brilliant itinerary. We loved everything. Our guide Lily was exceptionally good. I would recommend using her again. The driver also excellent.

Dear Vivien,

Yesterday we filled out the guide’s form where we provided feedback. Here is the answer to your questions from the confirmation letter in blue. Best Norma.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? yes.

2. How do you comment your tour arrangements? Very nice and insightful. For future arrangements, please bear in mind that hiking for Western people is different from what is commonly considered Hiking (=walking/strolling) in China. However, we very much enjoyed the trip!

3. Are you willing to recommend our service to your people who also have an interest to visit China? yes.

4. Your general opinion on us? Very patient and responsive to adapt schedules.

5. Do you have any suggestions on improving our services? Also run the fishing trips despite not speaking Mandarin :-D

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? Pictures not yet transferred.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices? ok.

Hi Leo,

Thanks for your email and apologies for not getting back to your earlier but its been a busy return to Beijing.

Verity and I were extremely happy with our tour with Bree. She and the driver went above and beyond waiting for us at the airport until the early hours of the morning as our flight was delayed.

In relation to Bree, she was a great guide. She obviously knew her stuff, was friendly and expertly navigated us around the sites. What we really appreciated was Bree taking us to places that were a little bit out of the way to take us away from the crowds so we could experience the spectacular scenery and views without too many people around us.

In relation to the tour and the schedule, we were really happy with the places on the itinerary and the time we were able to spend at each. Throughout the trip we did not feel rushed nor that we had too much time at any place and were really happy with being able to walk around some really beautiful places.

The choice was hotel was good as it meant we were close to the park which meant less driving in the morning and we were happy with the room.

In addition, the support we received prior to and during the trip from you and Bree was greatly appreciated. We have already passed on the details for the tour and your company to several friends of ours and we are already looking at when we could reschedule our Huangshan trip.

In relation to the Huangshan trip, we were wondering how much notice you need before booking? For example, if we decided on a Monday to do the trip, could we start it on the Friday of that week? We recognise that you require time to lock in hotel bookings, guides, tickets etc. but were wondering how much time was required.

Thanks once again for all your help.

Cheers

Marko

Hi Tracy!

Thank you so much for organising this trip for me. It was absolutely wonderful!

Dear Lyn,

we had a wonderful trip and are very happy altogether. Everything worked out very well.

In Zhangjiajie we were a little bit unlucky with the weather (no one can change that) and with the masses travelling (also something that cannot be changed). Because of the latter I am very glad that you suggested to visit the Gorge on arrival day already, we would never have made it on the second day (and it would have been in pouring rain).

The river cruise was excellent; although it being pretty expensive we most certainly appreciated the special treatment we received due to booking “executive”.

So I have already recommended this trip to colleagues and friends.

Thanks for all your support before the trip (and for getting us out of the broom-closet in Zhangjiajie)

Viola

我非常满意！现在天波府和乌龙寨也封路了。但是没问题，有的时候有这样的变化。而且张家界很大，如果我们去不了我们原来打算去的地方，我们还可以去别的很美的地方。对导游的服务和安排的酒店也很满意。

Vivien,

We have arrived in Sanya and are on the way to our resort.  Thank you for arranging the very helpful guide and driver this morning. They were professional and prompt.  

Do you have a feedback form that I should complete or would you like me to write something in my own words?

I must tell you, the cruise was amazing!  I have never felt so much like a queen as I did on the cruise.  The staff was unbelievable, the accommodations were excellent by my western-standards, and the activities were splendid! Nobody wanted to leave the cruise!!  

The two boys enjoyed the unlimited “mocktails” drink package and flying kites on the sundeck.  The two girls enjoyed the “mocktails” and the variety of relaxing spaces on the ship.  Sometimes they wanted to relax in the Executive Lounge, sometimes they wanted to do karaoke.  It was wonderful that the children had easy access to any place in board that they might have an interest.

As you know, we already recommended you to my friend Sylbeth. We will continue to recommend your services.  If we have time for one more vacation before leaving China, we will definitely arrange it through you.

Thank you,

Wendy

Hello Rita 

I'm doing well! How are you?  Just cleaning my house now .

I can't thank you enough for everything! I really had an amazing holiday and I appreciate all the extra efforts you helped me with. I felt like a superstar sometimes .

I'm so excited for Patra as she will get to experience a vacation where she can to do minimal because everything is taken care of.

Thank you for the kind gesture I appreciate it! The lunch was definitely delicious and it was good to get to know Sandy and Mr. Li. during both lunches.

Hi Leo,

Sorry I didn't respond sooner, this has been a busy week! Sylvie and I had a great trip and we agreed the service was excellent. On the boat, all the crew were very helpful, especially Momo and Billy. We really appreciated how well everyone looked after us. The guides we had on the boat and in Zhangjiajie had great English. We really liked that David in Zhangjiajie looked at the weather forcasts to decide what would be the best activity for the day. He knew a lot of less visited areas, which made for a more relaxing and enjoyable visit, even when the park was more crowded. The driver was one of the best I've had in China, though we did have to wait around for him to arrive sometimes. I don't know how much control you have over the boat,but there are a couple suggestions I have.

-On the excursions, it would be helpful to have a translated document of some of the important information about the place. I don't expect an entire spoken translation of everything that is being said, but it would have been nice to have more information at the dam and on the 3 Gorges boat ride, as there was a lot being said in Mandarian and most of it wasn't translated. Just a simple handout, even just using something like Google Translate, would have been nice.

-There were a couple of times another boat docked directly next to ours, which made it impossible to use the balcony or really relax in the room because our "neighbors" were too close and too loud. That's all I can really think of now. Like I said, the service we received was excellent and I would definitely recommend the trip to others. Thanks again!

Hey Leo,

Yes we are back. Everything was great except the weather - lily the guide is really good and everything went super smooth and We hope to use your service in future :), If you need any specific feedback let me know. The guide was especially great.

Hi Riley. No problem. Happy to provide feedback. 

Zhangjiajie is beautiful and there are so many activities - I will definitely suggest it to our friends, though perhaps when it is a little warmer. Favourite activities include: Yellow cave, Tianzi Mountain, Golden Whip Stream, Glass Bridge and the walk along the bottom of the canyon, river cruise in FengHuang.

Lily was lovely and very accommodating. We enjoyed her stories about the local customs. Her English is excellent - as is the driver's. Both made sure we had no problems checking into the hotels and made our flight - even though it meant they had to wait at the airport for 1.5 hours. 

The tours were great, and we were really grateful to have Lily guiding us. The only thing I would change would be to include some breaks in a warm place with a cup of tea. The activities meant a long time walking in the cold. I would prefer to walk faster and therefore have more time to rest. Also the lunches were very late some days. 

We were hoping for a slightly more relaxed holiday, so I would take out some activities (e.g. going to the base of the big hole and going up to Huangshi Village). It would be helpful to have some estimated times for how long each activity may take so we can decide if we want to do it or not.

FengHuang was really cool. I wish we had spent one more night there. Lily had excellent knowledge of the history of the town. However, the historical sites we visited were not really that interesting to us, particularly as a lot of it related to quite recent history. For us that time would be better spent exploring the lovely winding streets - especially as it was a sunny day.

The accommodation was very lovely and very comfortable and warm. The only thing I would like, and it may not be possible, is to have some western-style breakfast options - toast, cereal, English Breakfast tea, orange juice.

Finally, we are so grateful to you for rearranging our flights when they were cancelled so late. We would not have enjoyed the stress of trying to find and book new flights ourselves. That is a really valuable service!

I think that covers it. Overall it was a really lovely holiday. Zhangjiajie is an amazing place and it was great to experience some of China's natural beauty and impressive infrastructure like the cable cars, glass bridge and outdoor elevator.

Thanks again for organising it for us so quickly! We will be in touch when we are ready to go on our next trip.

Regards,

Rachel

Hi Rita,

Today was great and we really enjoyed our tour! David is great!

We are looking forward to tomorrow and maybe seeing some snow.

We had a great time and we will probably book with you again in the future

Thanks.

Hi, Vivien,

Thank you very much, it’s very nice. the nature here is breathtaking, we just came back from cycling, wonderful

everything went perfect again, thanks, and you provided perfect weather as well

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, everything was taken care of promptly, and Johnson was very flexible to meet my needs as I looked to modify plans.   I appreciate the great job he did in making this a successful trip.

2.    How do you comment your tour arrangements?

Jingdezhen

-       Tour guide Peter was excellent, very enthusiastic and informative.  He also helped to get all of my train tickets for the trip which was very helpful.

-       Driver very good- no issues.

-       Hotel was very good- new , modern hotel, with good facilities and very good breakfast.  Location in the entertainment district was perfect for walking around at night.    Highly recommend to keep this one.

-       Tour arrangements were good.   Morning touring the kilns and the museum was nice to see.  The afternoon was perhaps a bit less organized without specific stops- would have been better to see specific galleries where shopping could be done, or going to the factory area downtown (which we eventually did because I asked to do so).

-       Lunch was very good- good to go to an authentic local place for food.

-       Transition to Huangshan was smooth , without issue.

Huangshan/Villages

-       Tour guide Xia (Jerry) was excellent, very strategic in his approach to ensure a great experience.

-       Driver was very good- no issues.

-       Huangshan International Hotel was ok- I would say average, could be better.   Location was good near the downtown.  Breakfast was not very good – pretty low quality.

-       Trip to Huangshan was well handled by Jerry, getting to the top of the mountain in reasonable time despite the crowds and he led me well around the mountain.  We covered what I wanted to see-  he encouraged us to see everything on day 1 with the weather getting worse – a very good call.

-       Xihai Hotel had very nice rooms and a nice bar area. The only downside is there is only a buffet for dinner and it is not very good, but guess we had little choice.  I did not eat breakfast there.

-       Trip to Hongcun and Bishan the next day was very good. We left Huangshan early as the mountain was fogged over. Hongcun was crazy busy due to holidays but we saw the main sights, and then I had some time to walk around.  I felt a little rushed with the schedule but still saw enough.  Lunch was ok, not great.  Bishan was very nice, with a chance to bike around the village areas and quiet. Xia guided me around the town on bike and then left me to bike on my own.

-       Accommodation in Bishan was excellent- Pig’s Inn is perfect, and these type of atmospheric farm stays are much preferred by me and would be for other travelers.   The dinner and breakfast were probably the best food I had on the trip, and having the Dog’s Bistro around the corner for drinks was an ideal setup. 

-       The next day was good as well.  As we were running ahead on the agenda, we added Nanping, which was a quiet beautiful village to walk around, and then we went to Xidi, which was really nice and large.   We spent a full morning in these two villages and then stopped for lunch outside Xidi.   Lunch was ok- better than the day before, but not exceptional.    Then we stopped in the Old Street in Huangshan to buy some Shaobing, and then we finished the day a little early at 230 pm.  I feel maybe we could have added one more thing to see, but this was fine.

Train trip to Zhangjiajie

-       No issues, very smooth transition in Changsha.  Driver moved me across the city efficiently.

Zhangjiajie

-       Tour guide Derrick was very good, he had a few moments where we was a bit pessimistic about the weather and crowds, but he managed the situation professionally and did a great job despite the bad weather. 

-       Our main driver was very good, he handled everything well.  The drivers we had for short pickups were less reliable- the one picking me up to go to Tianmen Mountain was late, and generally they were less friendly and reliable, requiring effort by Derrick to fix. 

-       Hotel (Santo Domingo) was below standard and I would strongly advise you to change to Crowne Plaza or Pullman which are much more appropriate hotels for international travelers.  The breakfast looked very questionable in quality so I went to Starbucks. 

-       The tour to the glass bridge was very good and I got to see everything, despite not great weather.  Then, we went to Zhangjiajie where weather was not great at the top but Derrick found good trails on the bottom where we could see some scenery.  We then went to late lunch/early dinner which was an excellent restaurant with very good food.

-       The next day at Avatar mountain was good for weather – Derrick timed the visit to be a bit later to ensure we would see something at the best part of the day.   We missed out the 3^rd viewpoint due to fog, but again, he found another trail for us to hike at the bottom.  Again we went to a late lunch/early dinner at a very good restaurant.   

-       The Best Western hotel in Zhangjiajie had good rooms but common areas and food were below standard.  My advice here would be for travelers to spend the night up in Wulingyuan at either Crowne or Pullman and then go into town the next morning early.

-       Tianmen Mountain was totally fogged over, so I got unlucky.  We did the trip anyway which was fine and I saw the glass bridge.  After seeing this, we stopped for a small lunch at a wonton stand (very good) and then we went to a lake for a quick visit.   Then we traveled to Fenghuang.   We checked into the hotel and then Derrick arranged a dinner at a local restaurant.     This food was not great to be honest, it was a bit low quality but this was the only miss.    I was able to walk around the town and enjoy the scenery.

-       The hostel I chose- Yunji Inn- was very nice with great views and comfortable beds and showers.  Just to note cleanliness in the corners was not great so some would be turned off by this, but I didn’t mind honestly.  

-       After a morning to myself , which I appreciated,  Derrick toured me around the town and then we headed back to ZJJ.   As we got back, Derrick chose a restaurant with a view of Tianmen from a distance, which was clearly visible- much appreciated as he was thinking of me, and the food was good.  Then he dropped me at the airport.

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

  Yes, also for those within China

4.  Your general opinion on us?
Very professional, well organized and flexible.   This is the 2^nd trip I’ve taken with you and both were successful.

5.    Do you have any suggestions on improving our services?

-       Guides – keep them , they are great.

-       Itinerary-   looks good overall, you may be able to add more villages or sights to the Huangshan/villages tour as there is enough time in the schedule.   Beef up the Jingdezhen afternoon itinerary with clear visits to galleries for shopping. 

-       Transportation-  Drivers all good except for the short trip drivers in ZJJ,  train trips were well arranged.

-       Hotels-  As mentioned, smaller atmospheric stays like Pig’s Inn or Yunji Inn would be preferred.   I think you can offer two choices to visitors- either standard international hotel or rustic stays and they can decide.   In Wulingyuan,  switch to Pullman or Crowne Plaza and avoid Santo Domingo, and then consider to stay there before Tianmen as the Best Western is a little beat down.    Continue with the hotel in Jingdezhen, that was perfect.

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes, this is fine.   I can forward some images on wechat – this will be easier.  Let me know if this is ok- just ping me- and also let me know what you might like pictures of – as I have them from all places.

7. If you had a nice tour experience, may I know whether you could write us a review on Trip Advisor? It’s very important to our company and my own career! If so, please let me know and I will send you the our homepage link on Trip Advisor.

I will try to do so when I have time.

Hi Zeva,

Ann is amazing, she knew how to use our time efficiently and know how to manage our route so that we are not always together with big china group tour.

Hi Echo,

Everything was great !

Hi Wendy,

Just landed in Beijing. Trip was great (except the weather - but that's something out of our control).

I will recommend your planning and the guides.

Sunshine hotel was also good, except for the coffee.

Hi Wonder,

The tour was great. Driver and tour guide were nice and did their best despite sometimes the weather wasn't the best.

Hello Wonder!

This email is a bit late, but it is the review email!  I just posted a review to tripadvisor.  I think it takes a day or two load (I think it gets reviewed), but this is what it says: 

"This is the second trip that my husband and I have taken with China Discovery, and we thoroughly enjoyed it! Our first experience with China Discovery was a trip to Yunan Provice. This time, we went to Zhangjiajie in Hunan Provice.  Each time, our thoughtful travel consultant, Wonder, kept us informed about the process.  When we had questions, he answered them. If it required him to reach out to a tourist site to confirm information, he did. He kept us informed of various travel requirements, weather conditions, etc. I feel very comfortable and confident planning my trips through Wonder, and my husband and I are planning additional trips with him as our travel consultant in the future.

Each time we have gone on a trip, we have loved the itinerary, the food, and the experience. In addition, our guides' English has always been superb, and we enjoyed chatting with them to gain more cultural understanding of our environment.

In Yunan, Tom was our guide.  We went to the Yuanyang Rice terraces and surrounding areas of Kunming. He was great!  Great conversationalist, great enthusiast for history and culture, and great guide. he even always made sure we had extra bottles of water.  We would highly recommend Tom.

As for Zhangjiajie specifically, it was great fun!  Our local guide, David, was fantastic.  At one point, when he realized we really did not like the crowds, he made a point to find quieter and more solitary locations that would still show us the splendor of Zhangjiajie.  Food choices were great.  He kept us to a schedule, but in a comfortable and appropriate way.  We really, thoroughly, enjoyed ourselves.  We would highly recommend David.

As you can tell, we had two totally different trips and both were highly successful.  Our experience with China Discovery has thus far been a completely wonderful experience and we hope to have more in the future." 

As for the China Discovery website, you are free to use the above review, or for variety, you can use the following.

"We recently went to Zhangjiajie and it was an amazing experience!  Wonder was our travel agent again -- I was so happy with my first trip with Wonder that I reached out to him again for this second trip!  Wonder took the time to answer questions, inform us about travel requirements, and ensure we had a wonderful time.  He patiently answered questions and gave us different quotes as the number of people and days of the trip changed.  The fact our second trip planned by Wonder was so great, that it gave me confidence and comfort to plan a third trip with Wonder, which will happen later this year.

In addition, our guide in Zhangjiajie, David, was fantastic. He made a point to ensure that in each event, we had every opportunity to enjoy ourselves.  At one point, he realized we did not like the crowds associated with the most popular lookout points in Zhangjiajie, so he made a point to take us to more quiet, solitary locations that still provided us with the splendor of the park. He took care of every entrance and made sure everything was as seamless as possible. It was amazing. His english was fantastic and he took the time to ask questions and listen to answers. We thoroughly enjoyed ourselves and were very happy to have had David as our guide!" 

Also, I have some pictures for you!  They should be attached. You are free to use these on your website.  (They might have gone to the bottom of the email chain)

Thanks, Wonder!  We are looking forward to our upcoming Yunan trip also.  

take care

Hi Jack,

My trip with China discovery was outstanding! It was the first time I have ever used a travel agency and I would definitely use them again. Very easy to organise the trip with lots of flexibility.  Everything that they promised to do was done. The tour guides were excellent - very knowledgeable and again willing to adapt based on personal interests. I went to Guilin and Zhangjiajie - both destinations were stunning - lots of variety packed into the both parts of the trip. I had an amazing trip and would recommend to anyone who likes the outdoors!

Hello Wonder!

Thank you so much for reaching out again!  And I was just about to write . As of yesterday afternoon, Mark and I finally received final confirmation that we will be allowed to take our leave, so now we can finally book our trip from 17 - 24 October!!  As soon as I send this email, I will look into the flights.  I will let you know if/when they are booked. 

Also, we were wondering: would it be possible to pay via our American Credit Card this time?  I know we normally do we-chat, but due to the amount this time (bigger/longer trip), it is easier for us to use credit-card.  We understand that there is a credit card fee. . .could you provide us with the final amount (including the fee)?  

Also, I think Mark and I would really enjoy the boutique hotels you chose for us.  Could we verify that those hotels are still available for our trip?  

And of course: I have really enjoyed working with you.  You provide excellent customer service and we believe the quality of the trips are wonderful.  My colleagues loved the trip to Zhangjiajie and I have told many of my colleagues about you/your company. 

Last question: would you recommend anywhere over the Christmas holiday to New Years (01 January)? 

Thank you, Wonder!

Look forward to hearing from you, 

Keena

Dear Lyn,

No issue

We were really very satisfied with the overall setup of the trip by you and your team.

Tony was an excellent tour guide that helped us in all issues and also provided very good photos and videos for our memories. 

As we were very luck with no people (less than 5 min waiting time at all attractions) and the weather conditions it was overall an excellent and memorable trip in China.

Please plan well the timing of your trip: in the peak season and public holidays, the waiting times are definitely many hours per day (!!!), so definitely avoid that.

I can fully recommend this trip, agency and tour guide.

Best regards,

Bernie

Hi Vivien,

It’s been great! We are really enjoying it. Thanks for booking everything for us.

Hi Zeva,

We really enjoyed the trip. Everything was well organized and Li was a wonderful guide!

Hello Mike,

Thank you for your email and your kind words of advice.

I will pass on your information to those around me.

I am grateful that my husband and I could see such a beautiful part of China late last year before the virus hit.

Hope you are keeping safe and well.

We are beginning to experience lock down here in Australia to prevent the virus from spreading.

Hope to be able to make it back to China one day.

Kind regards,

Mrs. Anne

Hi Mike!

SO GOOD to hear from you. Congratulations on your country’s management of Covid-19. Yes, you have given us a good example and we hope to learn from your experience. Thank you for your well wishes.

Kind regards

Gladys

Dear Wing!

We are very glad that everything is OK with you and hope all your colleagues and families are healthy!

Thank you so much for your kind attention and very useful information, which will be shared with our relatives and friends. 

We are OK but at the moment we are in self-isolation at home because of the quarantine measures and looking forward to coming back to normal life.

Keep safe and healthy.

Have a nice day,

Elmira and Nick

Hi Vivien,

Many thanks for your email, kind wishes and guidance documentation.

I will read with interest and forward to my family.  

I hope you and your family were not affected with COVID19 and it is good to note that it appears to be coming under control in China. 

Here in the UK our figures are gaining momentum and we have just moved into the “stay at home” phase with guidelines and key restrictions.

On a positive, we have very fond memories of our time in China last year and are so pleased we were able to visit.  We wish you and our tour guides all the best, continue to keep safe.

Kind regards 

Carol and Bill

Dear Wendy

Good Day
Thank you for email and arrangement. So far so good and we enjoy the trip. Thankful for the support and information and the tour guide also helpful. We safely arrived in Indonesia. About the food also no problem, we loved spicy food and we can eat everything including pork and stinky tofu. Keep maintain your service and I will try to call you again for next trip in China.

Please find the attachment for one of our tour. You may post on your website or post at trip advisor.

Best Regards.

Hi Lyn,

Thank you for all the arrangements- Derrick has been good.

Dear Mr Leo,

Apologies for the late reply as I'm very busy lately.

Overall, I and my family are very satisfied with the tour. We learnt a lot about interesting things in Zhangjiajie from Kevin, not just the natural scenery, but also the food, arts and culture. The schedule was not too packed, and Kevin assisted us well during the trip. The driver is also very nice. Thank you very much for arranging a memorable tour. 

Best regards,

Niko

Hello Mike,

Thank you for all.

Yes, it was good. Only problem was weather, too foggy! That's was our problem, we've chosen that period.

So here's my answer for your question:

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

- It was great, yes I will.

(2)  Do you have some suggestions for us to improve our service?

- Nothing

(3)  If you come to China again, would you like to use our service again?

- Yes sure, it will be happy chose you again. 

Thanks and see you next time.

Best regards,

Sukhbold.Ts

Hi Jack

Took us a couple of days to get back to normal here

Both tours were amazing

We all agreed that Zhangjiajie is one of the most amazing places we have ever been

Beautiful scenery, unbelievable landscapes and basically incredible sights and attractions

Disappointed we missed the Fairy Fox show, but that was just timing

Xian was equally as interesting and to spend our Christmas Day with the Terracotta Warriors was a Christmas to remember

Both guides were brilliant and very knowledgeable

Thanks again for arranging this for us and I have already been passing China Discovery details on to others and will continue to do so

Dear Lily,

Happy new year!

Hopefully this whole year will see you & your entire family in blessings and happiness! 

Kindly find here attached our evaluation form of the trip.

Many thanks again and hope to keep in touch with you!

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

* Yes. Lily was very quick to respond all my inquiries by e-mail or WeChat. She was flexible, accommodating, and informative too. We had quite a lot of requests and changes on our itinerary, and she managed to give us best services. On our last day there, she even came to see us and sent us off at the airport :)

2. How do you comment your tour arrangements? 

* We enjoyed the arrangements in general. Our activities stick to the planned itineraries.

3. Are you willing to recommend our service to your people who also have an interest to visit China? 

* Yes, sure.

4.  Your general opinion on us?

* We enjoyed your services overall. No major complaints whatsoever. The guides were patient too. Shout out to Mrs. Tutu who accompanied us until late night! :)

5. Do you have any suggestions on improving our services?

* Maybe you could try adding more variations for the meal menu. On our last days we found ourselves bored with the same menu servings. In Chengdu we also requested for a Japanese dinner recommendation but in the end we didn’t manage to get any (there was one Japanese restaurant near our hotel but it was too small to accommodate the 17 of us).

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

 * Sure. You may use our group photo pictures (if you have none, Lily can ask me on WeChat).

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers.  May they contact you for advices?  _______

* No problem. They may contact me on patricetan@outlook.com

Warm regards,

Patrice

Hello Riley

I have just submitted a review to trip advisor.

Here is a bit more information than I posted in the review.

Firstly, I want to thank you for your assistance and perseverance in organising our trip. We appreciate your listening to what we wanted and fitting in our requests as best you could. As a result the holiday was fabulous and included things we like to see and do and didn’t include the ‘normal’ mass tourist things.

Your guides are excellent. We appreciated all guides, but we would especially like to mention Zhouma (Lhasa), Jessie (Kunming) and Tutu (Zhangjiajie), they have a wealth of knowledge which they are able to impart in an enthusiastic manner, and they are also very very helpful. Zhouma and Jessie’s assistance with firstly my Ipad and then my clay colours was exceptional and truly appreciated.

We had many highlights along the way but if I have to name a few I would say Muslim Street in Xian (I had previously been to the Terracotta Warriors, so it was a repeat trip – though still amazing), the Potala Palace and walking the circle around the Jokhang Temple in Lhasa, Green Lake Park in Kunming, the Impression show in Yangshou, just about all the mountain activities in Zhangjiajie.

We will certainly be recommending you and China Discovery to anyone who is interested in travelling to China.

Regards

Lee

Hi Jack,

Sorry to the late reply. Sandy supposed to send you the feedback and I didn't know she still hasn't done yet. Or she will send you in a few days.

That's a great tour. For such short time, I can see both Huangshan and Zhangjiajie. The tour guide at both area is great, friendly and knowledgeable. Hotel is good. Only one thing that the meal included in our tour was not that great, a lot of vegetable but not enough meat. We love meat and most people live in US love to eat meat.

Next time you can have some suggestions that we stay one more day to explore a little bit of Shanghai even though we all have been travel to Shanghai. Every night we went back to shanghai so late. We only can go to the bund to take picture and then come back to sleep.

Lastly, we are very appreciate your arrangement, we can see what we want to see. Thanks a lot. I definitely will recommend you and your company to my family and friend.

Toni

Catherine,

At the train station and all is well. Wanted to thank you for the perfect visit to Chengdu made possible by you! You created a delightful experience. Ellen was wonderful as a guide. We will be recommending you to our friends who have expressed interest in visiting Chengdu.

Thank you again!

And also for the gift!

You and Ellen both did not need to do such a kind act, the services were definitely enough. But thank You.

Thank you again,

Liesl

Dear Catherine,

Many thanks for organising the tour for us. Even though we have not ended the tour, i would like to provide feedback.

1. Thank you Catherine for being so prompt in the reply and your excellent organisation and planning. You are also very patient and accommodating towards the many requests and incessant enquiries from all of us.

2. Pick up and transfers at each destinations has been very prompt and smooth. There was never a time when we have to wait for the tour guides and this is very commendable.

3. At YiChang, i must commend Faye for her fast response. She has been very impressive and quick witted to get the tickets changed when my husband's passport was the wrong one. I must apologise for not checking that he has a new passport. Pls help me extend my most heartfelt thanks to Faye because it was too rush then.

4. Zhangjiajie's tour guide Wendy and driver Tang has been very accomodating towards the group's demands. She has been extremely patient with all of us , making our trip so peaceful. She also went beyond her duties to bring some of the members to the hair salon and shopping and kept us company till very late at night.

She has been very thoughtful in all her little actions, including packing our breakfast when we were catching an early flight.

She was able to integrate very quickly into the group and at the same time be quick to make all arrangements n command our attention. 

Her knowledge of Zhangjiajie has helped us to understand the locals, the cultures and she is also creative to describe the different caves n peaks in the mountains so that enjoying the scenery became even more menaningful.

We are enjoying ourselves and hope that the last part of our tour will help us bring back great memories of China.

Thank you Catherine once again for your excellent service.

Wendy

Hi Rita,

Good morning. We reached our home safely. All thanks to you and your team for organising such a wonderful trip. Starting from planning, implementing, and executing it. We dint face any problem anywhere while traveling or while inter changing the between stations. I would like to thank each one of you for taking care of us. I would like to highlight few things which made me speechless. 

Security: 

In the entire trip we didn't face any problem. Either with baggages or any other property. Everything was secured. 

Comfortablity: 

Spacious cars were provided all over the trip and we were very much comfortable. 

Special Thanks: 

To you and team for organising . 

And Mis. Tina and driver at Beijing and Mr. Johnny and his Driver at Xian, were very truthful and treated us like a family. Such a wonderful experience with them made our Journey to China remarkable. 

We would like to Visit China again in near future to other places Visiting Yiwu market. 

Best Attraction out 5 which we felt the Best 

1. Zhangjiajie

2. Xian

3. Beijing 

4. Shanghai

We went to optional activities in Beijing, Xian, Zhangjiajie, and Gulin. The best activity was at Xian. We loved the performance the most. 

Once Again

Thank you soo much. 

Harika

Dear Mark,

I have submitted my review to Trip Advisor. I have to apologize for the late reply as I was very busy last few days. 

1. How's the tour arrangement? And your travel consultant's service?

Overall it was an excellent arrangement by Mark who meticulously planned every detail and religiously monitoring our schedule throughout and had it executed by the caring and helpful guide Carrie. 

2. How's the hotel and meals?

The hotel in Zhangjiajie was good as it is expected of Pullman 's branding. The one in Fenghuang is not as good but Mark had forewarned me so I was prepared that the accommodation and breakfast would not be good. The meals are alright as Carrie had given us the liberty and good recommendation to order the food that suits our pallet as we cannot take spicy ones. Good advice by Mark and well executed by Carrie.

3. What do you think of our guides and drivers?

The drivers are all good and pleasant especially Mr. Du who was careful and polite .He drove at the right speed and I was impressed by his driving skill on a wet day. 

We would like to place on record our heartfelt thanks to Mark and the team in Chengdu, Yichang & Zhangjiajie. 

Regards 

Teo & Lily 

Hi Wendy - Tara and I just got home last night. Thank you again for arranging a great trip for us. Here are are a few comments:

What we really appreciated:

the great guides…while we weren’t able to submit a feedback form for Mamie in Changsha, we felt she was very experienced, and enjoyed her thoroughness

the way the guides accompanied us into the airport to make sure we got our tickets. the flights you booked for us, particularly the great seats at the front of the plane. the hotels were also good - we recommend the Crowne Plaza in Changsha (over the Pullman), which has a fabulous breakfast. we had a great, experienced driver in Chengdu, who put in a long day getting us back to Chengdu from Emei Shan

What could be improved:

it would be nice to include evening entertainment in the itinerary (or at least offer it as an option) - we were interested in seeing the evening performance in Chengdu and the ethnic minority show in Zhangjiajie, and the guides were kind enough to help get us tickets

the cable car at Zhangjiajie was closed for the month of November, so we were not able to visit Huangshi Village or the Golden Whip Brook - as a result, the day’s activity was very short, and we ended up arranging a separate tour of the glass suspension bridge (at our own cost)

the last day in Zhangjiajie was short; to fill up the time, the guide was kind enough to take us to a shopping mall

the van in Zhangjiajie was not as new/modern as the vans in the other cities (however, we really liked the driver)

In addition to Mamie’s experience, we loved Ruby’s exuberance (in Chengdu) and Tony’s vitality and personality (in Zhangjiajie).

Tara may have additional feedback. By the way, she had problems using her gmail account for email in all the cities (except for Guangzhou). 

Thanks again for working with us.

—Best, Royee

Dear Lily,

We have now returned to Australia after the holiday you organised for us in The Guilin and Hunan areas and are happy to provide some feedback on the service you offered.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Lily was efficient and polite and always got back to us within 24 hours of our contacting her.  She was very patient, particularly when the first trip we planned had to have major changes made due to our personal circumstances.

2. How do you comment your tour arrangements? 

The tour was everything we expected.Timing was excellent and the attractions we visited were beautiful. Your country has spectacular scenery.

Some things are worth mentioning:

• The Guilin Park Hotel, while comfortable, was not really 4-star. The bathroom was very old, with mouldy wall tiles.  We would not recommend this hotel to others, although the location was perfect and the exterior and foyer looked beautiful.  The restaurant was uninviting, and the bar was not operating at all.

• The One Art Hotel in Ping’An was superb, and the family operating the business were very friendly and welcoming. This hotel is highly recommended.
• If we had our time over again we would have liked 2 nights in YangShou.  It was a lovely town and small enough for us to wander at our leisure
• The bike ride along the Yulong River and then to Moon Hill and The Banyan Tree was great fun
• There were long car trips involved in our visit to Fengshuan.  Perhaps we could have made a return trip from Zhangziajie by train and then flown from Zhangjiajie to Shanghai.
• Steven was an excellent guide and he provided advice as to where we should eat for our evening meals. He also suggested things for us to eat.
• Kevin was good, but perhaps not as helpful as Steven. He tended to rush us past things we wanted to see and we often had to ask him to slow down. 
• It was difficult for us to order from restaurants in the Zhangziajie area.  There was very little English spoken – and I had not downloaded a translation service to my phone before I left.  I was not able to access this once I was in China as access to Google was blocked

3. Are  you  willing  to  recommend  our  service  to  your  people  who  also  have  an  interest  to  visit China?

We certainly are. This is the second time we have used your service and have no complaints whatsoever.  It is an excellent service and Lily is a pleasure to deal with.  We only wish we could have met her personally to thank her.

 4. Your general opinion on us?

5 star!  Well done

5. Do you have any suggestions on improving our services?

2 suggestions: 

Perhaps you could advise future customers to download translation app before they arrive.

Your guides could have with them a simple menu in Chinese/English that customers could refer to when in a non-English speaking restaurant. 

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

See attached photos

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?   

Yes, of course.

Thank you once again for a wonderful itinerary,

Warm regards,

Lovely Villages and Beautiful River in Hunan and Guilin

Dear Wonder,

We have concluded our whole trip to China and now we already back home.

Thank you for your arrangements during our trip to Zhangjiajie, it was so helpful and wonderful trip.

Regards, 

Hi Tracy

I am good. Back in Singapore, safe and sound. Hope everything is well with you too. Please see my feedback below.

"I would like to thank Tracy for arranging this private tour for us. We have very limited time and would like to see as much as Zhangjiajie as we can. We are delighted that you helped us to make it happen. We are able to see key areas of the magnificent park and get enough rest at the cosy hotels, with the help of our personal guide, Kevin and driver. Thank you all for the good job!"

Regards

Hello Vivien,

First ...many thanks to my amazing travel consultant Vivien Li. Actually this was my third times joint her arrangements’ tour , she always available to help us during times of trouble and attentive to our demands. I applaud her for her quickness in finding routes and alternative destination. She also are quick to respond & responsibly, if there is a problem or anything that inconvience us as a grouble.

I would like to also say that despite our large group size of 20 people and the majority of them are eldery tourist Vivian aptly provided them with access to convinient wheelchairs as well as arranging the easiest possible routes for the eldery. I commend Vivian for her great job because our group is difficult to manage and she made our trip enjoyable and convinient.

We also like to thank you Moon (Kunming) and Nyama (Shangrila) our tour guides for helping the tour going smoothly and make it less stressful for our tour members. Thank you for the clear and concise explanation of the landmark and famous place of the tours. We also like to thank you to Mr. Deng our driver who take us safely to our destination despite the difficult terrain also his friendly & helpful attitude. 

Finally I would say that this tour is great and beautiful. It worth your every penny to go to Yangtze River cruise, Zhang Jia Jie and also Kunming , Dali , Lijiang & Shangrila.

CHINA DISCOVERY (CHENGDU CHINA): chinadiscovery.com Highly recommended.

The itinerary ; 16 days private tour in Shanghai Hangzhou Guilin Zhangjiajie Xian Beijing and group tour Yangtze Cruise (13^th Sept to 28^th September 2019)

If there is one word that best describes the flow of our 16 day long tour to China , the word is SEAMLESS. Our tour operator China discovery (based out of Chengdu China) were simply awesome. Right from the time we landed to the our last day they ensured we were cared for and made all efforts to make the trip memorable. It all started with an email to Leo Li (Representative at China Discovery). I’m sure he practices meditation coz he never lost his cool answering the several questions we had and innumerable changes we made before landing. He replied to my queries even whilst on his personal leave….that’s dedication. He guided me on the dates. We would have landed during golden week and that would have been a challenge with the local holiday crowds. Leo was also empathetic when we lost our perfumes, hairspray and swiss knife to security at the railway station in Xian (bear in mind you cannot have these if you are taking the bullet trains). He arranged to pick the confiscated items from the railway authorities and ship it back to us in Dubai. The level of service is par excellence. Having travelled extensively I can vouch for China discovery for the extra-efforts they put in to make it a great experience.

All tour guides spoke good English (Trust me you need one). I would like to mention KAI (Our guide in Beijing). He is an excellent story teller. Got us hooked to the history of China (Wish I had someone like him teach us in School). Then there were the other guides who gave us enough time as required, never overdoing the information bit. Answering the never ending questions we threw at them.

Our only setback during the trip was missing The forbidden city tour. The site was closed earlier than expected; as preparations were on for the 70^th National Day. However we were re-imbursed by the tour operator.

China has something for everyone. We chose the more scene route. Avatar mountains of Zhangjiajie are surreal, the rice terraces of Guilin, the Li river cruise , the lake city of Hangzhou and the Yangtze cruise were all a delight to experience. We insisted on a no-shopping tour.

Food can be a bit of a challenge to a few . Chinese food although popular may be quite different than how its made in a foreign land. If you are a vegetarian , pls specify this to your tour operator to help them guide you.

Hotel rooms were comfortable and locations were perfect. We could wander around the happening streets in every city and enjoy a dinner and a drink whilst taking in the local experiences.

People of China love to take pics with foreigners and its fun to share a smile , a laughter or even a hug with well-meaning individuals. Chinese parents encourage their kids to speak in English. So do indulge in a bit of a chat with the little one’s .

Tips :

When visiting China , ensure you give it at least 2 weeks. It’s a huge country, with every city/town/village offering different experiences.

Keep an eye out for what you cannot carry on train journeys or risk prohibited items getting forfeited.

VPN : Buy it to stay connected.

Have an offline app to translate your language into Mandarin (This is a BIG help)

Do not take offence if the Chinese don’t smile back at you. They are not being rude. It’s just my understanding that they do not know what to make of your smile. They do not understand your intent or it could be that they simply don’t smile often. They are lovely people if you get to know them .

Do not pack in too much for the day. Every location has lots to see, so a lot of walking. Shortlist your choices and finish the day at around 5 or 6 p.m . This way you are ready for the next day.

China will surprise you in ways you weren’t expecting.  This middle kingdom is indeed a sleeping giant as Napoleon Bonaparte rightly put. The country has had a remarkable growth economically. They have adapted to change .The transportation systems are super-efficient , the development in tourism is surprising and all these changes while keeping its traditions and culture alive.

China fascinates.

Hi Wendy,

Thanks. We all got back home safely in one whole piece!.

We are happy to provide, please see our feedback as follow:

I will do the “Trip Advisor” later.

We are happy to provide you our group photo so that you can published into your website:

Please let me know if you need any further information

On behalf of our group, I thank you once again for your dedicated effort so that we have a great holiday in China

1. How was your tour with us in China?

Overall, our tour was good but hard to choose which part of the tour was the best. Below are our daily tour activities:

Zhangjiajie is our first destination:

On day 1, local guide, Carol was helpful, punctual and spoke English well. Her local knowledge was handy where she took us on the shortcut up to "1-step from Heaven" which saved us a couple of hours walking time. That was our 20km walk day!

On day 2, when we did the “Bailong Elevator”, and “10-li Gallery - 十里畫廊” was probably a bit disappointing cos Carol didn't give us much info on some of the sights or the significance of them (if there was any significance). may be too noisy traveling in the cable car.

On day 3, very handy to have Carol organise for tickets to the evening show for “Mei Li Xiang Xi - 魅力湘西”, which was pretty good show can’t miss.

On day 4, This is a 2 days visit to “Fenghuang old town” was good, Carol was able to show us best vantage point to take photos of an old town at night. Carol is also flexible enough to make arrangement for us to visit the “Hibiscus town - 芙蓉镇” on our way back from FengHuang.   

Last day – day 6 in Zhangjiajie, Carol was good in chasing down our outstanding train tickets from Zhangjiajie to Yichang and saw us off at the train station. So, overall, Carol was very good, in our opinion, but probably could have given us a bit more background info and historical significance of the places we visited.

We enjoy the Yangtze river cruise very much. The friendly crew members, the foods and the entertainments are excellent. The state room is roomy and clean. This is exceeded our expectation

Chongqing is our 2nd destination:

On day 1,  a day tour to “Dazu  Grotto - 大足”,  the local guide Alex, he certainly seemed to have more clued up on his subject         re: the Dazu Grotto and the Beishan Rock Carvings. Alex’s English was pretty good.

On day 2, a day tour to visit the “Wulong Karst Scenic Area -武隆 & Furong Cave - 芙蓉洞”was great. It features the rare geological wonder  - three natural karst stone bridges. Both Wulong and the Furong Caves are highly recommended.

Alex did his best to ensure we saw both places.

Guangzhou is our 3^rd(last) destination:

Our last day tour is to visit – “Windows of the World”  in Shenzhen. The local guide was Maggie. She spoke the best English. No real requirement for a guide as we were only going to Shenzhen. The miniature park which combines history relics nature wonders and culture together was good. Cos of time restraints, the CBD - shopping centre that we went to was probably really just to kill time, certainly not a lot that we were interested in, but that could just have been us.

Have said that, Maggie did a fantastic job for us. She is doing her best to resolve our transportation issues. She organised a van to pick up us for the airport at 04:45am from our hotel. The van is able to carry 6 of us and 6 large luggage. Maggie, also organised a private car tour for me to visit my hometown in Chongbian, xinhu.  The total price is cheap and the service is great.

Moreover, Maggie did recommend us a fantastic restaurant for us to have dinner at (this is the best meal we have since we arrived China), no one will forget that meal we had at the 1 Michelin star restaurant, nor the “Bor-lor bao - 菠蘿包”Many thanks to Maggie!

  2. Are you satisfied with the tour we arranged for you?

Yes. We are happy with the services provided. Our travel consultant Wendy Dan is a response person, she communicates with us frequently and make sure our requirements are met. She also contacts us thru email while we are on our journey to ensure we are problem free.  The quotations provided are clear & reasonable, the payment instructions are clear. Having said that, since we have chosen our destinations, I guess so, it was a lot easier for Wendy to make arrangement, provide local guide and van/driver based on  our choose destinations.

Overall, we are happy with the services arranged.  Because it was a lot easier to get to the faraway places with the organised driver and guide, rather than we have to organise it ourselves at the risk of being ripped off, or given a bum steer like that driver in Guangzhou (after getting off the airport shuttle bus) who said that he could take all of us in the one car, with the suitcases, only to find out that he couldn’t do it!    

 3. Do you have any suggestions on improving our services ?

Well done. Only suggestion may be, ensure the local guide has a bit more background information and historical knowledge on the sights that we are visiting.

Zhangjiajie

Lyn,

We had an incredible experience in China!  Your planning made everything go so smoothly and our guides were so informative and helpful. Please find attached four pictures taken from some of our favorite places.  Take care 

Family Tour in China

Dear Lyn,

we have now arrived home and I would like to thank you for a truly wonderful trip - we have so many amazing memories to thank you for.
Your help and organisation from beginning to end was excellent - thank you for being so responsive and patient with all my queries - I am amazed the whole trip ran so smoothly, which is a credit to you!

Our personal favourites:

Our favourite hotels were Longsheng Lian Lodge, Yangshuo Tea Cozy, St Regis (Lhasa). Our least favourite hotels were Grand Soluxe hotel (Dunhuan) and Huangshan Xihai hotel.

Our favourite guide was Ms Tu Tu - Zhangjiajie - she was amazing at negotiating long queues and tourist buses. 

We really loved all the amazing locations - Dunhuang was our least favourite - more time in the Mogao Grottoes would have been nice.
Thank you again Lyn for showing us your amazing country.

Hi Wendy,

Just letting you know we had an amazing time, the guides were great, the Hotels were beautiful and the restaurants were lovely as well, e had opted to go To Tiananmen mountain , which was certainly the highlight in the mountains, so this tour should be added to your itinerary incuding the largest cable car in the world .

Loved it would highly recommenced using your travel company again, nothing was too hard for any of the drivers or guides.

Regards

Good Morning Lily

Thank you for your email on Tuesday.

Yes, we are back safe and sound in our own country after spending a most exciting time in yours.

We wish to make the following acknowledgments:

• Your contribution to the itinerary and to the attention to detail was flawless. You are the best!
• The Invitation Letter from Karen Wang was a work of art and I could see by the expression on her face that the China Embassy official was impressed. I had no difficulty with our visas.
• Every schedule with tour guides and drivers was met and we did not have one anxious moment. We would like to mention in particular the cheerful, non-English speaking driver who took us to the Zhangjiajie airport for the flight back to Shanghai. His service was especially noteworthy. We are very grateful to all our guides and drivers.
• All the hotels were excellent - better than expected.

Thank you again, personally. Without you, and your excellent service the thing would not have happened.

With our best regards

Don and Shirley.

Sorry Lily I made a little mistake...

That non-English speaking driver who who deserves special mention was the one who drove us from the Bullet Train at Chongquin  to the cruise ship.

He made sure that our bags were secure on board and saw us safely installed on the ship before he said good-bye to us. Top marks to him!.

Best

Hi Wonder

I'm back in KL after an amazing and adventurous week in China. Attached are some of our photos from the trip. Regarding the below, please see my feedback

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

• You have been a great travel consultant, managing our entire trip at quite last minute notice, and arranging last minute add ons like the Fenghuang trip. Really appreciate your hardwork in making all the arrangements and providing fast replies. 

2. How’s the service of the tour guides during your whole tour?

• Sarvin was a good guide, very insightful, friendly and helpful. She knew of all the places to go, how to avoid tourist groups, and she was very patient while I was busy taking photos. However, I think she can still improve on her English proficiency, as at times there was difficulty in her understanding me, and me understanding her.

3. Would you like to recommend our company?

 - Definitely would recommend China Discovery for travel arrangements to China. 

Kind regards

Beautiful Zhangjiajie

Dear Lyn

We would like to thank you for arranging such a wonderful tour of China.

We commend you for having taken great pains to arrange such a magnificent tour, by providing all the comforts and needs in a foreign country.

The tour was memorable in quite a few aspects. Sight seeing and the services of the guides were superb.

The accommodation was first class except for the Sheraton in Guilin.

The food was exceptional. We were very much worried about the availability of vegetarian food, but whole group was totally gratified with selection of restaurants by the guides.

Regarding the tour guides we would like to single out three exceptional ones. Yo yo in Beijing, Wady in Xian and Maria in Shanghai. All three were very informative, friendly, fluent in english and took care of all our needs in superb manner. We wish we had an opportunity to meet with you in Chengdu and express our gratitude to you in person for arranging this wonderful tour. We will definitely recommend you and your company to all our friends.

Thanking you

Sincerely 

Beijing, Shanghai, Xian, Guilin...

Dear Madame Wing,

My friends and I are very happy to have chosen your Tour Operator: your services have been very professional and correct in everything.

In particular your professional skills, your kindness and disponibility in supporting us all long our tour have been really appreciated.

Of course i will give you enthusiastic positive feedbacks. 

We posted on the web few of the thousands photos we took during our journey and we had been contacted by other people interested in our tour so we suggest your Tour operator.

We will use your service again when we will be back in China to explor new part of it!

Suggestions:

In some hotels we didn't found a continental breakfast: it was a problem for us to start the day :)

The last hotel of Zhangjiajie was too far from everything: difficult to go to the center ( taxi drivers didn't understand english) nothing nice all around ( just the park): i suggest you to let your hosts remain in Emperor 's Hotel ( even if it's not a very nice hotel) as in few minute by walk you can reach shops and bars especially in the evening.

I suggest you to book the glass bridge for the tourists that are interested in it because we wanted but our guide told us that was impossible to have tickets.

If you need more please just ask me.

Thank you for your services and all the attentions you had for us!

Best regards

Hi Lyn, 

The trip was great. I had an amazing time. I really enjoyed the food and the beautiful scenery. All of the guides were friendly and knowledgeable. You did a great job organizing the tour. I hope to go back to China again soon. Maybe next year. I am attaching some photos from the trip.

Mountains, Rivers,and Cities of China

Hi Wonder,

The trip was excellent.  Guides were both great and especially Ann.  Drivers were always prompt and courteous.  I absolutely see no areas for improvement.  Everyone should experience Zhangjiajie’s natural wonders.

I’m sending you pictures.  Feel free to use anything I send you.

Amazing Zhangjiajie

Dear Cathérine,

Thank you for your help during our stay in China.

We loved our trip to china.

We especially loved the guide Tutu in Zhangjiajie.

Best regards,

Ok, perfect, thanks Vivien.

We will try and get laundry done in Chengdu I think.

Trip has been great so far. Angelina was a great guide. Zhangjiajie was amazing and a perfect start to our trip. 

We are just at the airport now waiting for flight to Chengdu. Looking forward to seeing some pandas.

Hello Zoe,

I’m sorry it took me so long to reply to you. We really appreciated your help in arranging our trip with such short notice. Usually when we travel we don’t use a travel agent and we spend many weeks planning. Because China is so large and we had only 10 days including flights we needed help in making decisions and you provided that. We had very good guides which made getting around easy. It would have been difficult to figure out getting around the airports and train stations by ourselves. The guides’ English ranged from good to excellent. We especially loved Carol in Zhangjiajie. She was fun and recommended really good restaurants! Johnny took us to a museum in Xian that was not on our itinerary and we enjoyed that. He also recommended a new market with many food vendors that was very fun to go for dinner in Xian. Our favorite places were Zhangjiajie, the Terra-cotta Warriors and the Great Wall. Our least favorite were the Jade Factory and the tea house. We felt they was some pressure to buy things and that is not something that interests us. We liked our hotels and their locations. We were able to walk to interesting places for dinner, especially the Hutong near our hotel in Beijing.

Zoe, you did a very good job for us. You always responded to my emails quickly, answered all my questions and gave us good advice. I think we must have kept you very busy. And you seem very friendly! I enjoyed working with you and I will write a review on Trip Advisor.

Thank you so much,

Hi Wendy,

Thanks for your email.  We arrived back in the Netherlands last week, immediately back to work so quite busy. Need another holidays.  :-)

Kindly find our reply to your questions below.

I have given our review on Tripadvisor and will recommend your company to our friends and family.

To give you some feedback on the hotels we stayed in this trip:

- Novotel Peace Beijing - Great location, very comfortable with connecting rooms, great service, great choices for breakfast, acceptable good quality

- Novotel SCPG Xian - Great location, very comfortable with connecting rooms, great service, great choices for breakfast, acceptable good quality

- Somerset Chongqing - Location ok, very comfortable, great service (change our room promptly due to broken aircon), limited choices for breakfast, acceptable ok quality

- Santo Domingo Wulingyuan - Great location, very comfortable, limited choices for breakfast, quality is not good at all.

- Sunrise on the Bund Shanghai - Location can be better, very comfortable but no connecting rooms, great choices for breakfast and acceptable good quality

Hope the above helps.

Thank you again for the great service and memorable trip.

Best regards

Hi Wendy,

I posted a review of our time in China on tripadvisor.com. It’s titled “Zhangjiajie—Better than Avatar” if you want to read it. 

Thank you for all you did to make our time in China so wonderful. Everything was so perfectly organized, we were free to just enjoy ourselves. We met interesting people, made some new friends, and ate some interesting food. Eating salamander dumplings was a new experience for us, and so was jellyfish. These were unforgettable experiences for us. If we know people who want to travel to China, we will surely send them to you.

Best regards,

Hi Mike

Good evening

I am Sarala from Chennai, India

I am one of 3 visitors from India who visited China tour recently. It was wonderful experience visiting these places. After the whole trip I felt we could have skipped Nanjing and suzou.

Lee from Zhangjiajie and Jessy from Kunming are the best guide come translator during our trip.

On the whole the trip was wonderful and will look to see rest of china in future. Thank you.

Best regards

Hi Vivi.

Thanks for all of your help during our cruise it was very enjoyable and the crew were amazing

We are now on the train to Zhangjiajie. The driver was great

Thanks again for all of your help you have made it very easy for us:)

My review:

We just returned from our second trip to China, both organized by Rita Jiang from China Discovery.

In 2016, I opted to visit Xi'an (Terracotta Warriors) and Chonqing, before getting on a Yangtze River cruise. I found Rita's name on some internet reviews and got in touch with her. I was a bit apprehensive, having never done business with a China-based travel consultant, but my fear turned out to be completely unwarranted. Rita and China Discovery exceeded my expectations by providing excellent, knowledgeable English-speaking tour guides that took care of all of our needs - transportation, lodging, some meals, and of course, the tours. Zero stress, everything was arranged and in place upon our arrival, thanks to Rita's efforts.

This year, we decided to visit Zhangjiajie, and I immediately went through my e-mails to find Rita's contact information. Once again, she did not disappoint me. We had a very tight schedule, but Rita was able to build a flexible itinerary that allowed us to see all the amazing sites we wished to see, in the all too short time we were in Zhangjiajie. Our tour guide, Carrie, was simply the best. She was prompt, professional, knew her way around the National Park, and most importantly, she had a great attitude. She was able to lead us though about 6-10 miles of hiking each day, and skillfully kept us away from the noisy tour groups that invade the area. Again, zero stress, everything was perfectly arranged.

As you can see from the other reviews, China Discovery, is a class operation. Rita's customer service was distinguished and made both trips very easy and pleasurable.

For those considering a visit to China, be aware that there can be some unforeseen challenges (an understatement). Utilizing professional tour consultants such as Rita, and China Discovery, is a very well worthwhile investment.

Our thanks to Rita, China Discovery, and Carrie for providing us with an experience to cherish for the rest of our lives.

Hi Rita, 

Did not know if you were working over the weekend, so I was going to wait until Monday to write. 

I’ll write more and send pictures when we I get back to the US later in the week.

I did want to tell you that everything was excellent and except for one minor problem at the Pullman hotel (which was quickly fixed), everything was perfect. Our tour guide, Carrie, was amazing. She was professional, knowledgeable, energetic, and she had a great attitude. 

Will write more later....

Alan

Hi Rita, I’m on the plane back home now. I will write about our trip on trip advisor, but also tell my friends from the outdoor hiking group to which I belong. You made things so easy for us. I had told my girlfriend that I had worked with you in the past, and she was skeptical (look up this word). We were both very, very pleased with how things worked out. I will send you a copy of what I write, I think Zhangjiajie will because me a major destination for American tourists in the future. Also, while in Beijing, we went to Jinshaling to see the Great Wall. Much better than mutainyu or badaling. I think that will become very popular in coming years.

Will write more once I’m home and have caught up on work. 

Thanks for being Rita!

Hi Tracy,
The trip was incredible! I will definitely recommend China Discovery for traveling adventures in China.
Here are our guide rankings in order.
1. Dolma - Lhasa

2. Judy - Zhangjiajie

3. April - Shanghai

4. Kelly - Xi'an

5. Randy - Beijing

Thanks again for your help during this adventure, greatly appreciated, Tracy! 

Best regards,

Hi Wonder,

Sorry for the late reply.

The tour was very good, sadly the weather gods were against us.

As for our trip to Xian, we were very satisfied with the arrangements made for us as well as the tour guide. We particularly appreciated the fact that we could deviate from the planned schedule to accommodate the tour due to the bad weather conditions.

Attached a picture of us three, feel free to put it on your website.

I am reaching out to you because we are potentially planning a week-end trip in July to Guilin.

Note that the flights have not yet been booked. So we could return on a later flight if needed.

Please provide us with a fee quote for 4 Persons in 4 and 5 star hotels.

We would like to do Longji Rice Terrace Hiking as well enjoy the Lush Guilin Li River Scenery.

Many thanks in advance for your reply.

Best regards

The Three of us Having a Cruise Tour

Hi Zoe,

Yes my Zhangjiajie trip is over. Had a wonderful time. David, my guide, was just wonderful. At present I am in Beijing waiting for my return flight.

Sure you can put my feedback & photos in ur website. Send me a link I will do it.

Anyway thanks for all the arrangements.

Hello Rita,

It took some time to answer, because i had a problem with my computer.

I much enjoyed the time in Zhangjiajie, the park was amazing, tiamen mountain, glassbridge…

Although for me it was a bit short, because of the problems with the flights.

And i know this is not your fault, but because of that i found the tour quiet expensive after everything.

The hotel in the city i stayed in was not ok. Poor hygiene, and the breakfast was horrible, so i don’t know what they charge,

but this is definitely not how it should be for a 3.5 star hotel.

For the rest Wendy was a very good guide, nice transport and good service.

Just a pity i also had some trouble getting home, therefore i ended the trip a bit with negative thoughts about China.

But this has nothing to do with China discovery.

I will recommend your services to other people, but please make a complaint to the hotel,

My standerds are less than other foreigners, so if in the future , you put people there to sleep, you will have more complaints,

i’m sure.

My photos are not yet on my computer, so sorry for that, but Wendy also took some, so maybe she can give you.

Best regards,

Hi Vivien,

The trip to China was amazing!  We all had a great time and my kids still talk about it daily and say they wish they were back in China. The tours went perfectly as planned, tour guides were waiting for us as promised at each airport / train station and each morning before each days activities.  The drivers were reliable and courteous.  

The Zhangjiajie portion of the tour was a favorite. I don't think we could have navigated that area on our own without China Discovery.  Our tour guide, Lily, was wonderful and my 6 year old son really enjoyed her.  In fact, they held hands during many of long hikes.  The driver was great as well as my other son was sick one day and the driver had no problem driving him and his father back to the hotel (half hour away) after lunch, while the rest of us enjoyed the afternoon's activities.

We enjoyed the Terra Cotta Warriors in Xian. Tour guide Waldner was very knowledgeable with perfect English.  

In Beijing, the highlight was definitely the Great Wall.  We choose to go in the afternoon as tour guide Eric gave us the option and said the afternoon would be less busy. He was absolutely correct and we felt like we had the Wall all to ourselves as to our surprise and delight there was hardly anyone there.  Eric was funny, knowledgeable and accommodating.

Thank you Vivien for arranging the tour for us. I appreciate all your help and prompt replies. It was such an easy process to book the tour.  Once I get some of the pictures from my family, I will send some your way.

OK perfect Vivien,

Please see attached some of the best pictures we took during the tour,

also I have already posted the review on Trip advisor.

Best regards

Great Wall, Tian'anmen Square, and Forbidden City

Travelling Shanghai, Xi'an, and Zhangjiajie

Livia,

The company China Discovery provided us two professional tour guides for Zhangjiajie and Guilin.

They had good English and knowledge.

They always tried to satisfy our requests.

The places we visit were amazing.

We send many pictures to our friend through the Face book. We got a lot of wwooww's

You ,Livia, were always available for us and immediately solved all our questions and requests .

Big thank you for your devotion.

We will recommend your Company to our friends.

Best regards

Li River, Reed Flute Cave, and Zhangjiajie

Hi Wonder,

Thanks for your Christmas greeting .and thanks for your organization of our trip to China in October.

We had a wonderful time and were very impressed as everything went very smoothly and our guides were very helpful and informative. We found China to be an exciting and forward moving country. Both the cities and country side are interesting and there are so many highlights that we enjoyed on our trip. The time we spent on the cruise was very restful and enjoyable, we loved cycling on the old city wall in Xian, visiting the "Avatar Mountains" and the favourite city was Shanghai with the Bund and the lovely water village that we visited there.

The tour was extremely well organized and we were met and transferred by very reliable guides in each destination.I would recommend your company to anyone

wishing to have a personalised more independent tour of China. Thank you very much

Kind regards,

Hi Jack,

I thoroughly enjoyed the tour. Guilin, Yangshuo and Zhangjiajie are world class tourist attractions. The scenery is spectacular. I was amazed I did not see more foreign tourists. I think it is because most people I have spoken to overseas have not heard of these places or realise how good these places are.

Guilin, Yangshuo and Zhangjiajie town centres are nice. They are a pleasant change from the crowded, polluted, concrete jungles of Shanghai and Schenzen.

The tour guides were very good. I especially liked Smiley. She tried very hard to make sure I was happy. She did well to change my itinerary after my flight was changed. The optional night boat cruise in Guilin and night show in Yangshuo recommended by Smiley were very good .

My only disappointments were:

- spending so much time travelling from Guilin to Zhangjiajie after my original flight was cancelled

- not being able to go out with the cormorant fishermen

- not being able to see the staircase through the hole in the hill in Zhangjiajie (because it was too far away and I had to leave for airport)

- having mist and low cloud obscuring the view when I went on the worlds longest cable car to the mountain with the glass walking platform (you can't control the weather)

Overall, I was very happy with the trip. If I had to do it again,  I would allow more time. I think you need at least 3 days in Zhangjiajie.

You did well to organise the trip at such short notice Jack.

I am sure you would get many more tourists if you advertised these areas overseas.

Best regards

Tony

Hi Wonder,

We enjoyed the trip very much. Thank you for making the arrangements. Tour guide is pleasant, provides excellent service and is accommodating.

I would refer you to all that have an interest to travel Zhangjiajie and Changsha.

Jensen

Dear Olivia,

We really enjoying our tour, we are now in Avatar.

During our tour, the best guide are Rosky and Summer. We will recommended to our friends who want to have the tour to China.

Again thanks for every things you have done and please do not forget to arrange the bus to pick up at Guangzhou airport.  If you know the name and phone number please let me know.

Cheers,

Caecilia

Hi, Laura,

I would like to take this opportunity to thank you for the excellent work that you had done for us in organising the holiday.

We all had a fantastic time and the guides at Chongqing, Yichang and Zhangjiajie are all excellent. The cruise was great and sceneries at Zhangjiajie are just breathtaking.

The transition from cruise to train and also to plane went smoothly. The train ride from Yichang to Zhangjiajie is an interesting experience for us as we are not use to bunker beds on train. We probably should have pick seat only. Anyway, an excellent tour and I will certainly recommend your company to any of my friend who maybe heading that way.

I also attached a group photo so that you can remember us.

Thanks again and have a happy national day holiday.

Thanks & regards,

Sin Poh

(The following photos were shared by Sin Poh)

Sin Pon and his Group visited Yangtze River

Hi Wonder Wang,

We enjoy zhangjiajie very much. After returning home I hope to send you several observations.

Best regards, 

Micha Rosen

Dear Isabel,

A wonderful trip amongst wonderful people and a lovely country.

I real eye opener. New Zealanders could learn so much in terms of respect and pride from your countrymen and women. I think we New Zealanders have a long way to go toward civilization.

Your guides were excellent. I would not like to single anyone out but Jenny was exceptional. I fell in love with girl at Zhengzhou (Vicky Gee) who worked on reception at the Hotel. Vicky had the most radiant and beautiful smile I have ever seen in my life. I will never forget her. The sites we visited were all excellent but the road trip from Zhangjiajie to Jishou was also a stand out feature. The accommodation in Jishou was excellent. Although we primarily came to see Engineering and construction which were mind blowing, to me the most outstanding feature were the people.

Everything ran like clockwork.

When I come back I want to spend most of the time in the countryside and mountains. I would not be concerned about having 5, 4  or even 2 star accommodation. To me the countryside is what a land is all about. I am not a city fan. I have not downloaded any pictures as yet but will sort some out for you. In Xian Bruce picked us up in a minivan. This was not suitable for the long day out to the Terracotta Warriors and then the drive to the Zhongnanshan Tunnel as the windows were very low and we could not see out of them. Bruce remedied this and provided a 22 seater which along with the rest of the transport was very good.

Thank you so much for organising this trip and your support.

Kindest regards

vince

Dear Wonder,

First of all thanks for all the support we got in the past few months.

I am dropping this note just to let you know the trip to SiChuan was very nice, the hotels were great and the two guides did a wonderful job with us.

By the way, the guide Danny in JiuZhaiGou, he was one of the best guides I got in China! Please share this feedback with him and I do recommend you keep using his services for foreign people as his attitude is great. The same comments you can take for Melody our guide at ZhangJiaJie.

Best regards,

Arthur Campos

Hello Wonder,

We just come back from our trip to ZhangJiaJie and i would like to share with you that the trip was great and Melody did a great job facilitating everything for us.

thanks and have a nice weekend.

Regards,

Arthur

Hi Isabel,

thank you for organizing this trip for us.  Overall we were very pleased with all elements of our vacation.  

Here's what was great:

The food! Each province has such delicious local cuisine.

Huangshan, Mutianyu Great Wall, Jiuzhaigou, Yangtze River, Zhangjiajie, Li River and Longji Terraces were the highlights.

Momo, Shila, Waldner, and Alex were our favorite guides as all four had excellent English and great personalities. The 4 and 5 star hotels were nice and comfortable. The drivers/guides who would provide us with unlimited free bottles of water to drink each day.

Your helpfulness during the flight delays and cancellations was great appreciated. We'd certainly recommend your services to others.  Looking forward to reviewing the thousands of photos we took and reliving our memories.

Brandon

Hi Tiger,

We have a good trip to both Fenghuang Ancient Town and Zhangjiajie. We had good wether all the way, no rain but just a bit cloudy. Victor the tourist guide had a very good manner .

Oliver Lai

Good Morning Wonder,

Sorry it took so long to say Thank You for your follow up. You had been so gracious to call me this morning, we were in route to the 3 Gorges when you called, unfortunately we got disconnected before I could even say Thank You for your being so concerned about us on your day off from work. 

Everything went so smoothly from Yichang to Zhangjiajie, Fe from Yichang waited and made sure we were situated in our cabin before she said goodbye, she even got us a porter to help us with the luggages.

When we arrived in Zhangjiajie, Lily was already standing by the train looking for us. She even helped with our luggages by herself. Both guides from these 2 places did absolutely wonderful. But I knew it is all because of you being on top of everything.

What ever happened is in the past, I am the kind of person that never look back, I only look forward. The reason I brought them to your attention was for the sole purpose of just updating.

To me, you are still the person I knew , you made our trip wonderful and I truly appreciate everything you did to make this happened.

Thank you.

Sincerely,

Rosy

Hi Ian,

Thank you for organizing our trip in China; this was a great experience and we enjoyed the trip very much. My overall impression of the services provided is excellent. We had no issues with hotel reservations, flights, guides, etc. 

All our guides, especially those who we had a chance to spend more time with (Guilin, Chengdu, Lijiang, Zhangjiajie) were great. Always very accommodating, punctual and attentive. The drivers were good. The hotels in the big cities (Chengdu, Chongqing, Shanghai) were excellent.

Chongqing - Dazu Rock Carvings were a great suggestion. It was a little far, but well worth the trip.The Yangtze River Cruise accommodations, cruise and tours were great. The only letdown was that we passed one of the gorges in complete darkness so could not see anything at all. I am still glad I chose this cruise and got to see the Three Lesser Gorges. Also, on the cruise we paid extra to dine at a smaller dining room and based on what we heard from other travelers, this was a good option. The tours in Chengdu were great. We did not get to see the sunrise on Mt Emei, but the night we got there, it was crystal clear and no people. It was one of the most beautiful sights I have ever seen. Lijiang tours were great. I highly suggest Tiger Leaping Gorge for those that want a more active vacation - it's beautiful and peaceful. In Zhangjiajie we were able to visit Tianzi Mountain and Huangshi Village on the same day. We had enough time, but I suspect it was because we did not have to wait in long lines anywhere.

I also appreciate your prompt e-mails and your answers to all my questions during the entire time you were planning this trip and I appreciate you checking in with us a couple of times during our trip. It's been a pleasure working with you and I look forward using your services again some day when we visit China. I hope you find my comments useful. Please let me know if you would like me to go into more detail about any part of my trip.

Thank you and take care,

Zane